J & D Plumbing Co.

Super rude on the phone. If you can’t even start the process with a nice person making the appt for you, then run. I ran. Wow awful.

I just needed a water heater to be strapped, in accordance with earthquake codes. I was quoted $ 96 per hour, and told that the time will start from the moment they drive out of the shop and will end when they get back to the shop, plus materials. What if they stop for a soda, or for some other reason? Or what if they intentionally drive slowly so that the clock keeps ticking — at $ 96 per hour, cha-​ching! Uh … NO! I don’t pay travel time for a plumber, sorry. There are too many plumbers out there who DON’T charge travel time, so why would I pay J&D for travel? In addition, I told them that the water heater is located outdoors on the side of the house, in its own «box» that was built for it, to which they responded saying, ohhh … well in that case, the water heater will have to be taken out of the box and put back in and it’s not an easy job and it’ll take a lot of extra time — without even seeing it! They have no idea how much room they would have to work, or any other aspect of the job. Yet, they basically told me right off the bat that my bill is going to be BIG. I got the feeling that it would be several hundred dollars just to strap my water heater. Sounds quite excessive, no thanks.

The service at J&D plumbing is excellent. Scheduling the appointment was easy and helpful, and the plumber, Rick was friendly, prompt and courteous. I needed a toilet replaced and he was professional, did not waste time, and was very efficient. Toilet replacement can be messy work, and Rick was very tidy and left my bathroom perfectly clean. I would highly recommend them for any plumbing needs. Even my dog loved Rick and kept bringing him his toys as if to help!

The phone lady hung up on me as soon as I said «I need to reshuffle my schedule -«
That’s how great their service is.
The service was so great — I never got to finish the call~!

This outfit has done our annual Los Angeles County backflow testing for the last 5 years. As painless as can be.

Called in because I wanted to get my shower fixed. I described my problem in detail and wanted to know if they can come and take a look and the office lady said sure.
I inquired about the rough pricing of this type of problem, she just replied
«$ 75/​hr plus the materials from the time they leave the shop until the time they come back, and we do not go out for free»
Because I’ve never hired a plumber to fix something like this, I just needed a rough «ballpark price range» assuming it’s this and this needed to be done. For example If it cost under 100 bux i’ll get it fixed right away but if it costs say $ 500 then i’ll have to pass.
Her attitude instantly changed and asked me in a sarcastic tone:” do you want to just call somewhere else?“
One extra question by the concerned customer provoke this type of attitude, is that how this place wants to do business? Do they think they have monopoly in this business or something?
I don’t know how good the technicians are at this place, but as far as Customer Service goes, this place gets a big fat F.

Is it a good thing or a bad thing if you’re on a first name basis with your Plumber? It’s a good thing.
Louie, the owner has been our plumber over 25 years. When my husband and I bought our first home we tried alot of ‘do it yourself’ projects. Do you know how to replace the seats in a shower mixer? I do, but I consider myself beyond that now, we let one of Louie’s plumbers do it for us. It was Louie who taght me how to replace the seats in the shower mixer.
It doesn’t matter if you are buying a $ 3.00 part or having your whole house re-​plumbed Louie can patiently explain what needs to be done. That won’t happen at Home Depot. And, if you screw up terribly, J and D will bail you out.
We have used them for everything, we did have one house re-​plumbed we did do a bathroom up grade on our own and I can change out a faucet in a flash.
J and D does not only water plumbing but they also work on gas lines and gas heaters. Our current heater is almost 100 years old and works beautifully.
Louie has two sweet black Labrador dogs who come to work with him so, if you need a kiss, this is the place.