The Drain Doctor

I called today. He came today. He fixed today. I’m happy today. Thanks again Joe and Drain Doctor. Prompt, courteous, knowledgeable. Nice guy too. Gene

Best plumber in town! Joe is knowledgable, competent, honest and friendly. I have used this service many times now and he has been able to fix the problem every time. I would recommend Drain Doctor to anyone looking for great service.

Great service. Had a new faucet installed in the kitchen. Our garbage disposal was also making this horrifying sound. Turns out a piece of the faucet was in there! Plumber took it out but didn’t charge me. Work is solid and the guy was very friendly and respectful.

I recently had an emergency where a subcontractor broke both my and my neighbor’s shut-​off water valves. My neighbor called Drain Doctor Pluming in Covina and they started to repair the broken valve. When the job was done he charged us $ 1600 for two valves. I asked him why it cost so much with only 3 hours of labor. He said it was the cost of materials being lead-​free. I asked if he could provide an itemized list and he said no. Later I went on-​line and found all the parts he would have used and the cost totaled $ 250 leaving $ 1350 for labor or $ 450/​hour. DON’T use these guys!!! They prey on the unfortunate circumstance.

Had a serious blockage in one of our drains. Called a plumber, they used a snake on the pipe, which didn’t clear the block, then quoted us $ 1500 to «fix it» while still charging $ 200 for the visit and the snaking. We called Joe at Drain Doctor and he came early the next morning. After evaluating, he used a hydroblast and cleared the blockage. Also he gave us tips and advised us of potential future issues he noticed with our plumbing.
Honest, fast, great great service. He also hooked me up with a wax seal for the toilet (which the previous plumber didn’t replace so we had crap water coming out of the floor for a day). Thanks Joe!

Had technician «Joe» snake a clogged drain, he was amiable and peofessional and had excellent customer service, 8 days later had the same problem and asked them to come and take a look and they wanted to charge me the full amount again saying that they couldn’t give me a warranty for the previous drainage because there may be «damage.» i asked for emergency service and they promised to be here between 3 and 4pm, it is now 6:54 and they keep saying «10 more minutes» all the while their dispatch has absolutely no information to give me. This is completely unacceptable and unprofessional. I am a 3L law student and you better believe that this is just the beginning of my issues with them. They arrived at 7:30 and wanted to charge me 289 dollars. They were 4 hours late and this occured while we were having my 6 year old son’s birthday party. I am truly disappointed after having a good previous experience. I was overcharged for just having a drain snaked then i was left waiting for 4 hours only to be terribly overcharged for work that was to be done 7 days later.

Here’s a new review for the «doctor»!
My water heater finally gave out and I had to have it replaced ASAP. I called a couple of other places (rescue /​hero) and got quoted upwards of around $ 2000 – 3000 to replace it! Can you believe that ?!! I called Joe and his price was way lower. Much lower. He showed up in about an hour and switched that bad boy out in no time flat. I wouldn’t even bother calling others plumbers unless you want reassurance as to how affordable Joe’s work really is. Like always he walked me through and showed me what was done and offered suggestions on work we both know I need. Good looking out Joe!

Plumbing issues can be tough but Joe makes them easy.
He is honest, he does great work and he doesn’t charge an arm and a leg.

My father in law’s water heater was leaking and he and my husband decided to «fix it themselves.» Needless to say, they couldn’t get the old pipe out of the wall and instead of breaking something and cause a bigger headache, we called Joe from The Drain Doctor. My family was impressed by how quick he responded on a Saturday evening and the amount of time he took towards the detail of the work. He checked the line to make sure everything was good, and there was a slight leak, so he re-​did the whole pipe again for free and checked to make sure that there were no other leaks or issues. Here is the finished product by Joe from Drain Doctor!

Our kitchen sink was backed up for about 5 days. We tried draino and liquid plumber and no luck on clearing the clog. We did research and called the drain doctor. Joe was cordial and very knowledgeable. Told us right away what the problem was and how he was going to resolve it. Unfortunately he had to get up on the roof, but he did the job and cleared the drain. Quick, friendly and professional. Answered our questions and quoted a great price. I highly recommend this company and will definitely call again if we have a problem with plumbing in the future. Thank you Joe for your courteous and professional service.

Since I can’t give ZERO stars, they have to get 1 by default cause that’s the lowest you can give. Joe has an attitude towards PAYING CUSTOMERS, which is odd. Don’t know who the other review was about, but yes the same Joe Castro, field supervisor/​owner. After I called to get an explanation he got defensive and not customer service related at all.
Background:
My Mom called for some minor sink drainage issues and knob not working and was charged an obscene amount for labor and parts for about an hours work, yes 1 hr was about $ 300 in labor. Still waiting for an actual invoice also…
Snaking the sink was advertised at $ 69 something… well she was charged $ 150. And the senior discount is a whopping 5% LOL
Stay FAR FAR away. I hope someone, at least one person sees this and doesn’t get work done.
I’m just pissed I found out she got this done before I could see what reviews were out there.
Thanks Unilocal for allowing customers an avenue to expose shady businesses and people.

Gets the job done right the first time. I have worked with The Drain Doctor over many years and refereed all my family and friends to him and they all give me great reviews after he leaves their homes. I had a cousin pay a plumber for a job he could not fix, these guys came over and worked out a deal to get the job done. They also never leave behind a mess for you to pick up and make sure they don’t get your home dirty.

The Drain Doctor is an experienced, professional. There is no job to big, or to small. They are on time and always prepared. Plus they give you service with a smile.