Double Hi Express Tours

If you are Asian, specifically Chinese — then RIDE THIS BUS. Most of the drivers are Asian too and cater to their people. Non-​Asians are the equivalent of blacks in the 50’s. Directed to the rear seats of the bus and treated like 2^nd class citizens. If the bus has limited seating, Asians get the seats. Guaranteed. It’s happened more then once. You’ll even be bumped if you have a reservation and an important Asian shows up. They don’t care. We aren’t the bulk of their business.
There are a few exceptions, slip the drivers money on the side and they may let you sit in the front, but even then it guarantees nothing. We tried that — got accommodation only when it was convenient and not at the expense of an Asian.
This company has a contract with Pechanga and I like to gamble — so I go on the bus for the deal from Pechanga. Whatever you pay to the bus company Pechanga doubles in EZ play. So it’s a good deal AND I don’t drive. So for the most part I just say «whatever» and wait to enjoy myself after getting off the bus. At least til now. The most recent issues brought me to give them a poor rating and share my experience with you.
My husband used the restroom on the bus on the way to the casino. Upon exiting the restroom, the driver had stopped the bus ON THE FREEWAY and met him at the door. Did you go number 2? He yelled. He wanted to know, number 1 or number 2? He said NO #2!”. Mad as hell, as if my husband had hurt someone or broken something. Everybody on the bus watching as my husband was being singled out and embarrassed like this. The driver never got an answer from my husband just some advice — which was to take his ass back to the front of the bus. Which he did, and we filed a formal complaint with the casino. If the bathroom is not to be used, then nobody should use it. If it can be used, they it can be used without limitation. (LOL this is so ridiculous!)
The second incident, was with me. I went alone (without husband) lucked out on the only seat in the back that is worth having — the very last one. The only seat with three seats so you can lay across them and crash for the 90 minute ride. Usually it isn’t available, The drivers assistant lays back there after he does his job listing guests and collecting the money. But on this particular bus he wasn’t there so I got the seat and laid down while waiting for departure time. The driver (same one that we complained about weeks before) used the bathroom (imagine that) and SLAMS the door when he goes in and SLAMS the door when he came out. And I mean SLAMS! Obviously trying to disturb me, but I ignored him. He walks to the front of the bus, annoyed obviously and huffs to the back and says to me this isn’t a hotel you need to stay awake and sit up. I gave him the respect and sat up, but not without pointing out to him that people lay there every day, including employees of the bus company and he didn’t care, he said the bus isn’t for sleeping. I told him I was going to complain to the bus company. He beat me to the punch and obviously warned his boss of my phone call. Even his boss was rude and uninterested in my issues. Absolutely worst customer service I have ever seen! I don’t doubt that it is probably a policy that people don’t lay down on that seat — but I expect it to apply to everyone, not just the girl who reported you to the Casino.
Moral of the story — cool deal, poor experience on the bus. Don’t expect any kind of customer service or appreciation for your money. Unless you are Asian, you are the minority and your little 17 dollars doesn’t make or break their business. They DO NOT CARE IF YOU COME OR DONT. Too bad I like to gamble so much. I feel exploited. LOL. Oh one more thing — most of the drivers are also Chinese — enough said, right? Oy vey.
In re-​reading this I am probably going to come across as racist, and maybe it is — but not on my end. I’ve experienced blatant discrimination. So ride with care and if you are a hot head with short patience, this may not be the ride for you.