Gary’s Shoe Repair

Great affordable dry cleaning and excellent service. They have come to my rescue many times for «emergency repairs» on my shoes, buttons, belts and any other details

Great shop and great service. Brough in two pairs of dress shoes I really like and they made them look just as new. Also replaced the insoles and they are super comfortable as well

Truth be told, the first time I brought my boots in here, they were repaired in a week, and the work was great. That was late 2011. I’m not sure what in the world happened since then, but my latest experience is right on par with the other 1-​star review.
I brought in two pairs of shoes — one, for my boyfriend, who needed them back ASAP so he could take them on his tour, the others were mine. They were very busy, so earliest they could finish his shoes would be a week and a half. I said sure.
I come in a day ‘late,’ and I’m given major grief that I asked for them to be «rushed,» and then didn’t pick them up the day before. Didn’t realize a week and a half was a rush job, but I apologized profusely. They haven’t started on my boots. No problem. «You call us in a week.»
I call a week later. They haven’t started the boots. «Oh, can you give us a few weeks?» I explain, nicely, that they’ve ALREADY had my boots for nearly three weeks, so ‘a few weeks’ seems like a bit much. «Okay, give me your number, I’ll call you back.» I start to give my number, which has a New York area code… and she says «Oh no, we can’t call this number. Don’t you have an 818 number?»
OY.
Since she couldn’t call me back, I offer to just come by later. Great, she says. When I show up, she tries to negotiate for keeping the boots another three to four weeks (???) and at that point, I’d so had it, I just took them back.
I really wish I could continue to support this business — it’s right in my neighborhood, and in general, the Valley Village/​Valley Glen local stuff is great. Alas, I am never coming back here. Shoe Wiz in Studio City had the boots done in no time, with no drama.

I had 2 pairs of heels that needed to be fixed before I went out of town. Gary’s Shoe Repair did a great job! I took them in on Wednesday Night and they were ready within 24 hours!
I will definitely be back if i need anything else!

Last night my favorite (and fairly new) boot split a zipper. We are moving out of state tomorrow, and I brought the boot in today around 12:45. Gary initially started to say it’d be a few days, but when I explained him our situation and that I had no other shoes out except my boots and flip flops he was very understanding. He got the boot done by 5pm, and even with a rush, it was $ 8.00. Extremely reasonable. They were lifesavers for my poor boot and brightened my fairly stressful day today.

I took my shoes in and was told that it would take a week, because they were so busy. No problem I said. A week later they called me and told me they were so busy that they would be ready the next week. I called on the friday and they apologised and said they would be ready the following wednesday. I called Wednesday as I was on my way… Another apology, but she PROMISED me that they would be ready on Friday. On Friday I drove there after work and after searching, she came out and I could tell by her face that they weren’t ready. They hadn’t even started on them and they had now had them 3 weeks. I just took them out of her hand and walked out. I took them to Scotties the next morning and they were fixed the same afternoon.

I’m sorry I can’t get worked up enough about shoe repair to give a five-​star rating, but it’s fair to say that Gary’s does very good work and reasonable prices. They also do dry cleaning and luggage repair.