Wells Fargo Bank

Worst bank ever I deal with Wells Fargo all over San Diego everyday. This bank constantly tells me they can’t accommodate me with a copy of mistake that was on my quick book deposit slip. Another day a teller told me that next time I don’t have my checks already informed they can’t help me. What the hell Get it together.

I came into this branch on a Friday afternoon, about 4:00 pm. Crazy right? My husband even said to me «are you sure you want to go in there? They have really bad reviews and it“s packed right now.» I don’t even bank at Wells Fargo but I have a car loan with them and needed to pay it off that day. I walked in expecting the worst. Couldn’t be farther from the truth.
As soon as I walked in there was a security guard with bottled waters for the customers and a great big smile. There were a ton of employees waiting to direct me to where I needed to go. I was helped super fast and the teller was very friendly. Unfortunately I was unable to pay off my loan as the supervisor said they don’t handle those transactions anymore. Although they weren’t able to help me with what I needed everyone was really genuine and kind. They deserve a great review.

Love this Wells Fargo man they got hot women and really quick service. Every time I walkin I’m greeted and that means a lot it shows there’s someone there that notices I am there. Thanks WF

The customer service is atrocious worst I have ever dealt with and as soon as my loan is paid off I will NEVER do business with this company or any of its affiliates again. Since when is it acceptable to call your clients give them negative attitude and when asked what the call is in regards to after verifying all «Required» information on the account have the service rep tell you ok «Whateva» and hang up on you. 0 Stars Wells Fargo is Horrible.
The list of negative reviews for this company goes on and on and on… i’ve copied and pasted some of the other reviews that were listed on the business facebook page, Its long over due for someone to due something about this.
After today’s situation I have reported them to the BBB
Business Name Wells Fargo Dealer Services
Type of Business Car Loans
Address 5675 Ruffin Rd Ste 100,
City and State/​Province San Diego, CA
Postal Code 92 123
Phone Number (800) 289‑8004
Url
…
These are the examples on this business facebook page what a poor example of customer service…
The accountability of the staff is a joke. We can’t get a home loan because of a discrepancy on their end and we submitted 4 disputes and they swear they never received them even though we have confirmation number. We have been 1 whole payment ahead For almost 2 years now and they swear with no proof we were not so they said they called us 17 times and we asked for the number they called it was a number that did not belong to us and the rep told me that it was a number on our application. Well I’m glad I’m smart and printed out the application once I submitted the loan and that number was no where on the application so even with that they still ignore our request to fix the late that was not a late. Soon as this car loan is paid off I will never use another service from Wells Fargo. Thank you for ruining our home buying process as veterans to this country we still don’t get all that is due to us and now to tell our kids we can’t get a VA home loan because Wells Fargo Dealer Services will not take responsibility for their mistake.
another in the same time frame:
Do not use this place to do a loan. On my paper it says that i have an interest rate of 15%, if my payments are $ 140 they should take out around 20 bucks for interest. Well I got my first confirmation back on my payment and they took out $ 105 in interest!!! When I called them they told me I have a daily interest rate as well. It is so fucked up! All I’m saying is watch out. I’ll be paying my car off as soon as I can and I wouldn’t recommend this place to anyone!
and another…
Wells Fargo Dealers Services is the worst people I have ever dealt with in my life. I plan to comment everywhere that I can warning people about them. I will be moving my loan to another company because they will not get another dime from me! I have never been made to feel as bad as they made me feel while trying to GIVE them money. I work with doctors who always call their patients back within 24 hours but you work at a credit company and don’t have time to call people back? Give me a break. There’s ways to help people without being ignorant, disrespectful, rude, and disgusting human beings. If you need help in the Baltimore office make sure you don’t speak to «supervisors» Kim or Rudy. Horrible company do NOT finance through them!
Another bad review…
Absolutely the worst and horrible customer service out there! Childish and ridiculous on how they act as a professional company. My cell phone receives at least 2 – 3 phones calls from the company daily, not to mention the 10 – 12 voicemails I have to delete weekly. This has been the worst company to get a loan through, period!!! Their «professional» employees act like children, and most have no clue as to what customer service should be. The rudest service I have ever received to date from any company. I will never sign another loan with this company ever again!
another…
Will never ever finance through this company again, will not recommend it to anyone either. Sent in loan payoff amount and am supposed to receive a refund for over payment still waiting for my check. So here I sit with out a vehicle because they don’t have a physical place in my state to give me my refund. I’m just running in circles. Now hopefully the title comes back as well.
and another…
wow. talk about no transparency. this company rates a negative customer service.
how in 2015 can a huge bank not have the ability to send electronic documents???
they obviously don’t’ want to talk to you, the maze to get a person on the phone when you call takes forever! Chris «a supervisor» from branch #569 was terse when dealing with me. charming.
expediting means 2 days to get something done instead of 3 – 4. something that should be able to be accomplished with the press of a button.
stop sending bonuses to your CEO’s and work

Excellent service, friendly, polite and efficient! Despite having lots of customers, I was helped in less than a minute.

Just going to add to the long list of bad reviews while I wait in line at this bank. This bank has the slowest tellers. No urgency whatsoever. And then you have all the people who work there and watch you wait in line instead of helping you.

I just don’t get it! I’ve been coming here a year and they’ve always got a zillion people working, but the line is CONTINUOUSLY long. I don’t know what most of these customers are doing that requires such a long time in front of a teller. Are they swapping life stories?

Immediately transferred to Philippines through an American banking company on the phone… Don’t invest your money here, capped with a $ 300 withdrawal limit even though funds well exceeded that. Outsourced customer service and took 26 minutes to finally be connected to a rep in the U.S. Seemed like they were waiting for me to hang up before they put the transfer through

HOE-​LEE-​SHIT!!!
If you need to goto a bank and have a half hour + to waste, come to this bank.
Monday, 4pm, queue 18 people deep, 11 windows, only 3 tellers.
This has been the case for years. I somehow manage to find myself at this branch from time to time and am constantly reminded of why I avoid this place.
On a positive note, wells fargo hires plenty of attractive ladies.

I usually go to the WF in PB because it is so close to the office and I love that branch. This branch is closer to my house, so I go here once in a blue moon as a last resort. It is in the Pancho Villa parking lot, which is always a nightmare… side note, I love Pancho Villas for many reasons… Also this WF branch has 5 inch thick security glass, a security guard, a TERRIBLE parking lot and some of the craziest people I have ever seen at a bank. The poor security guard had to deal with some VERY CONFUSED crazy woman, who didn’t know where she was. The tellers are always VERY NICE, however the transactions before me always seem to take sooooo long. You have been warned!

WHAT A BUNCH OF BUFFOONS!!! Whoever the monkey is that’s running this branch needs to be FIRED and sent to the Zoo!!! What a bunch of Clowns! What is the purpose of building 15+ booths, if there are only 2 or 3 people serving customers! Been to this branch a few times, and EVERY time I’m there I leave cursing coz the wait time is RIDICULOUS!!! I am incensed that I bank with these idiots! Never again!!!

The worst experience I’ve ever had at Wells Fargo. The longest wait, most similar to what I would imagine an unemployment line to be like. Or, ill put it this way… If you really enjoy walmart you’ll love it here… sketchy, long lines and bull shit. So glad I bank here…

If you are thinking about coming here, don’t do it as you will regret it. Better to drive another 5 minutes to find another location or branch. The experience from parking to the service is not good.
It’s always busy.
Service is limited and certainly not catered to long time clients.
Had to speak with the manager, was not happy with how it was handled. Called my personal banker from another WF branch to get it resolved.
Do your self a favor and avoid this bank.

This is the slowest branch i have ever been to.
Shady looking area and not the nicest bank, customer service is okay once you finally reach the window but i think this is more of a spanish branch and thats why it gets so packed.
If you master both languages, do yourself a favor and go to a regular branch.
the line here is insane.
I am latin, i can say this –LA PINCHE LINEA ES HORRIBLE EN ESTE BANCO.
It shares a parking space with Pancho Villa market, which is the cherry on top.
Busy, slow, stay away!

Wells Sketch-​o bank.
Luckily I can use the Merchant Line while banking here. This is a fairly nice branch but it is so freaking BUSY!!!
Every time I’ve come in, there are a minimum of 20 people in the line. I do not know how they can improve being that there are several tellers helping people.
Come prepared to wait. Otherwise use their drive-​thru ATM or Walk-​up ATM outside.

These people are so freaking slow! This is my second time at this bank and I’ve waited FOREVER!

I would rather forcibly extract my own teeth than deal with Wells Fargo. Ever. Again. The idiocy that is exhibited by these cretins is terrifying. Going through the «process» of even applying for a refi on our home is an epic joke. My husband has said he’d rather, «burn the house down» than continue this eternal and embarrassing time suck with these idiots.

I came into this branch with a Child Support check drawn from a Wells Fargo Bank. They refused to cash this check because I only had my drivers license with me and no other form of I.D. Seriously!!! It’s a WELLS FARGO check from the Dept. of Child Support Services!
I cash my paychecks at US Bank because that’s where they’re drawn from. I show them my license, they charge me $ 5 and I put my thumb print on the check… that easy! Wells Fargo should learn something from them!
And lastly, every time I have been to this branch, there’s been a huge line and only 2 – 3 tellers!
The security guard out front is great though. He remembers me every time I come here!

Dears Wells Fargo,
My name is Eddie, and I’ve got a bone to pick with you. My experience with your institution over the past 14 – 15 years has been, if nothing, rather solid. I have had a couple rough spots with you, but I would consider myself one of your defenders when it comes to the debate over the large banking institutions. You helped me start up a checking account when I was 16, gave me my first credit card (with a somewhat high interest rate, but that has been adjusted over time, thankfully) and have had my back when my identity was stolen not once, but twice. I am incredibly thankful for all of these things, trust me. Unfortunately, I have no way of defending the unsatisfactory effort that is your 3299 El Cajon Blvd branch. The reason for the two stars is simple: customer service. The window employees at this branch save this place from being a total nightmare. I am always greeted by security and one of your «greeters» with the clipboard, I am always thanked for my tenure with you, and I am always forgiven when I can’t remember my account #. That is where the niceties end, though. Walking into this branch means walking into one long ass line. Most of the time, I am not pressed for time, so it rarely truly matters to me. The only reason for this indifference is because I have learned to only come here when I have a spare half hour. The people around me when I come to do business? I can see the negative thoughts on their faces. I can see the shock they have when there is a line of 20 people and only 3 tellers are helping out. I can feel the anger these people have when there are two idle bankers standing and talking and laughing by a desk, staring at the line as if we are some sort of freak show. I can hear them murmuring in frustration over being in a bank with 10+ windows, but only 3 – 4 employees (1 for business services, which barely counts for us individuals) truly helping out. Yes, the greeter does some good here and there, but it rarely expedites any meaningful process. And it’s not like this reserved for peak hours of business. I’ve come to your place at opening and near closing, and seen the same lines of pissed off patrons. You preach customer satisfaction, but look at the other reviews on this Unilocal page. I believe I may your only half-​hearted defender. If you look at my other Unilocal reviews, you’ll notice I try to be a very positive person. I never want to create any negative reviews because I would never want to be responsible for potentially hurting any type of business. But for you, Wells Fargo, I am making a slight exception. You are big enough, and well-​established enough to make an immediate difference. Fill up those windows! Look for ways to be more efficient! Stop offering crappy plastic lollipops for people in line and have the available bankers come over to see if they can help people at their desks! I know you can do this for your customers. I realize there is a bottom line for a business like yours, but you are doing a disservice by ignoring the obvious problem at this location. Anyways, if read, thanks for taking the time listen. I do hope this finds its way to somebody who can make a difference.
–Eddie S.

This is the worst branch of Wells Fargo I have ever been to. Lines are always very long (30 minutes!) and the tellers are slow. Half the windows available are not used. They don’t pay enough people for the traffic the bank gets so the customers wait… Forever! The Merchant line is a joke. It’s slower than than the personal banking line many times. Avoid this branch at all costs. I do.
Four things would improve this branch. 1. Hire more tellers and instruct them to be less chatty. 2. Give Merchants priority. 3. Install Security Metal Detector Doors. 4. Take down the bullet proof glass. It’s offensive.