Bank of America

I have always received terrible customer service in here. I never posted a review, because I used to work at BofA (not this location) and understand the day to day challenges. Understaffed, relentless barrage of rude customers, late cash delivery, etc. Although, that never excuses blatantly rude and unsympathetic staff. Today, the line was out the door at approximately 11:30 am. I waited behind 17 people before I reached the counter just to find out they were unable to print cashier’s checks since LAST NIGHT. It wasn’t until that moment that I was advised it was down. And when the teller told me, it was in the most exasperated, unapologetic, robotic tone. There were several other people who were turned away and told in the same manner. If your line is out the door, and you cannot print checks, then tell people! Don’t have them waste their time when it’s a Saturday and could have already been driving to another branch to get their banking done. Or put up a sign! No line management and no upper management available. Even more frustrating on a holiday weekend. I’m so disappointed this is my neighborhood branch, and I don’t even want to come here anymore.

I come here to use their ATM’S. I wish they had front door security because there are some unsavory locals that are circling around this area. I just pay attention to my surroundings, handle my business and leave as quickly as possible.

Need more arm maintenance bcuz one arm is alllllways broken, always a long line… People inside r nice tho

This ghetto BofA is the absolute freaking worst! Lines around the block for their ATM, because one of them is usually broken.
Extremely long lines inside and longline waits for anyone at a customer service desk.
Depressing décor, shabby interior, threadbare chairs and ancient light fixtures make me sad.
I make my deposit at the ATM because it makes funds available immediately.
Had absolutely no idea this was NOT the case when doing it in person because the f****ing ATMs were broken.
When my debit card was denied at the grocery store I went back and asked if I could have a portion of what I deposited. Denied!
I have been with them for over 18 years! Time for me to move on to San Diego credit union.

I’d give it zero stars if I could. Understaffed which leads to terrible customer service. Teller lines always 10 people or more with 3 tellers or less and if you need to do business there is one or two people to help you with 4 people waiting. I have never been able to get into my safe deposit box without waiting over 30 minutes. Will close out my box this year and take my business elsewhere. I am happy with BOA in general but this branch is terrible!!!

Big banks = big issues. Closing our accounts today. Goodbye BofA. I will miss your big bank budget on technology. (great iPad app). Oh well.

Although it was a more enjoyful experience having a tooth pulled, i finally CLOSED MY ACCOUNT AND RECOMMEND YOU SHOULD TOO!

I always have a fantabulous experience at this branch. Last time, Rebecca hooked me up with Keep the Change transfer (which the last branch was supposed to have taken care of, but didn’t) and had a new credit card issued to me when the first one never showed up. No hassle at all.
I stopped by today because I had questions. Questions about my credit line and why BoA decided it was a good idea to cut it (drastically) without notification. Rebecca helped me again and explained that apparently they don’t have to notify you. This is dumb. However, I understand it is because of the BoA gods and not this little branch’s fault. She said that I should call the number on the back of my card, to which I replied that I always get terrible customer service over the phone. She said she would call and get the conversation rolling for me. Sweet!
She also switched my overdraft protection from my credit line to my savings account. Way safer deal. So far, anyone I’ve dealt with from Bank of America has been extremely personable. I even was able to have $ 140 in overdraft charges refunded to me because of a mistake.
So, to anyone who has a problem with BoA, maybe you have bad karma?

E and I, will always, ALWAYS hate BofA. Especially this location. When E got hundreds of dollars worth of false charges, this location did little to help us out. He was left without a bank card for two months, with no access to his money even after we got it all back.
We would call the customer service line, who would tell us we had to speak to someone at a branch. Someone at a branch would give us a number, to someone who said we shouldn’t be calling them, but someone else instead.
God. Eff anyone and everyone who works here.