Vans

Came in on a Saturday for a pair of shoes for my daughter. The shoe section was very busy, but NATE was amazing! Not only did he juggle helping several customers, but he did it all while remaining attentive and friendly. Nate’s customer service was THE BEST– professional, helpful and so nice. As it turns out, the shoes didn’t work out, and we happened to deal with Nate for the return. He was just as great for that transaction. If you need Vans shoes, come here and deal with Nate.

Came into the store on a Saturday and boy were they packed. Was fortunate to be helped by Nate. Let me say that this guy is a stud. Not all customers appreciate the service in front of them. I witnessed some guy ordering Nate to tie his daughters shoe… Nate did not hesitate to deliver great customer service. All while having a packed house. Nate got me my shoes and even offered to lace them for me. I declined because I didn’t want him to short people of his great service. Thanks for the help Nate! You’re awesome.

Customer service on point
Always friendly. Always helpful. Great crew. I needed an exchange for a half size up and i couldn’t be more impressed with the customer service i received. Shout out to Joshua E and the Vans crew at Mission Valley.

I’ve purchased 3 pairs of lace-​up shoes here. There seems to be a wide variation in quality between different models of Vans shoes. Some slide of your feet easily and offer no arch support or padding. Some fit well with arch support and comfort. I don’t see the point in selling the inferior pairs of shoes for $ 5 less because it taints the entire brand. If you find the right pair then these can be comfortable shoes that pass for fashion in San Diego.

Last two pair of Vans have come apart within weeks. I’m not hard on my shoes. I asked three different employees what kind of warranty they offer before I bought another pair. Everyone said there is no warranty so I left. Next day I explained the defect on their website and they explained that all Vans products have a six month warranty on materials and workmanship. It’s kind of perturbing that employees know very little about what they sell.

Bought done shoes for my son (toddler size) a couple days ago, and tried them back on him today (after I’d tossed the box and receipt) and realized he needed just a .5 size bigger. Went in to exchange them and they gave me no problems at all. The manager? Supervisor? Not sure what his title was. But he has a dermal facial piercing and a long bierd, was super nice and super helpful about my situation. He stated, «No problem at all. We definitely don’t want a little kid running around with the wrong size shoes on!» And let me exchange. All we wear is Vans, and we Will definitely be back to this location to buy shoes for myself, my husband and son.

The level of service at this store is astounding. Kinda what you would expect at Nordstrom’s but not from a bunch of kids that look like they should be out skateboarding. Really nice surprise. Especially during a crazy holiday season. Cheers!

After going into two other shoe stores where the employees were really not that interested in helping I walked into the Vans store and got a complete different experience. Joseph came up to me and had a cool laid back approach. Helped me pick a pretty awesome pair of slip on’s. Cool dude. Keep up the great work man! Alexandra is great as well! It seems here at least with my experience the staff at this store really makes the difference in your shopping experience. Will be back for some more summer kicks!

The employees were very funny and helpful. They even let me bring in my dog while I tried on shoes.

Came here yesterday to find a pair of shoes for my boyfriend. he typically isn’t a big shopper so considering this was our 5^th store he was ready to leave and get lunch. This was the only store we were greeted and helped so well! In fact it was the main reason we bought them there. Jeffery was so helpful and attentive it was amazing! He immediately greeted us and came to help us as soon as he had taken care of his other customer. It was a bit busy, but it did not feel like it. He not only brought the shoes we asked for, but three other suggestions that my boyfriend liked! He even suggested some socks because he noticed my boyfriend was wearing sandals. When we settled on a pair, he laced up the other shoe for us and took the box to the register. The gentleman who checked us out was pleasant as well. It may be a small store, but the selection was amazing, and the customer service was exceptional. It was the only store to have his size in everything we wanted to try on too! I would come here again!

Went in right before closing to find some shoes and the sales guy wasn’t rushing me at all and was very helpful and I ended up being in an out of there in only a few minutes since he was so helpful. Not only that but when my boyfriend asked if they had stickers to hand out for people he told us that they don’t let people just take stickers but he gave us two free stickers anyways. Very nice and polite sales people.

Great selection of sizes for women, men and kids, bunch of socks, and clothes. Love all the new styles that keep coming out and this is the perfect place to see whats new. My man goes through shoes quickly so I plan on being back soon.

Get your Vans shoes here.
Largest selection for everybody.
Shoe prices aren’t too bad $ 40−60/pop.
They also sell tees, shorts, jeans, socks, everything.
I went to buy socks, they ran out of my size, but luckily they had a pair in the back.
Friendly and helpful service here.

Needed shoes so walked in. The guy approached me and ask for the size. Came back tried them on and sold. Place is clean and staff is helpful and friendly.

Great customer service, helped me pick out some fly shoes. I was going to just get some black high tops, then the sales rep sugguested these brown and grey ones.. . With the brown laces.. . On point. A button up, hoody and some black jeans. Fresh. Normal prices, 40 jeans and 20 shirts, 70 shoes. Ill be back for more.

What else can I say. Vans are classic, comfortable and dope as hell. Also their new slim fit jeans are AWESOME. They fit great, they are comfortable, the quality is great and they are only like $ 45 bucks. Probably the best buy as far as jeans go.
As for Paige. Its called a fucking gift receipt and most places wont return shit without a receipt, that’s just the way it is. Tons of shoe stores sell Vans, so you should be able to appreciate the employees position, he was just trying to keep his job you jerk. Shame on you for your one star review, just for the simple fact that Vans rule and you know it.

i wish this store didn’t suck because they have awesome stuff.
first, when i called for directions (i was already on the road), the woman gave me the wrong directions and i ended up in the middle of hotel circle.
then when i finally got there, i went in to exchange a gift that someone had gotten me an hour before. they would not return it because i didn’t have the receipt, even though it was a gift. and the smart guy who worked there was like oh well the escondido store will have your receipt on record but i can’t get the information from them. i was like dude there is no way i can get that receipt, so that means i’m screwed? and he was like yeah. so now i have a pair of shoes that don’t fit me, and i have to hope that the guy who bought them still has the receipt. if not, then i have a brand new pair of shoes that i cannot wear. nice customer service, asshole. now i’m not going to buy your sweet hoodies or your sweet shoes. i’m trekking to escondido next time.