Vans

Unbelievably bad leadership and customer service for something so small it should have never been a problem. I purchased a $ 70 pair of vans at a different location plus three other pairs while on vacation. Upon lacing them up I noticed one of the shoe strings was all messed up in one area and it wouldn’t fit through the whole of the shoe. I brought them into this location and asked for a shoelace. All the while with two more pairs of shoes and other products in hand to purchase. They checked and said they didn’t have any more «extra» shoe laces. I asked them what else they could do. They said I could BUY a new pair of shoe laces!!! Are you serious? I asked if I might make a recommendation. They said yes. I said could you get and open a pair of shoe laces and swap one out for me. I didn’t think this was an unreasonable request. They said there was nothing they could do. I put down my potential purchase and walked out. I’ll contact another store or corporate if I have to. I realize we are talking about a $ 4 pair of shoe strings that either of us could pay for. However it’s the principle. And why should I pay $ 70 for a pair of shoes and have to buy new shoe strings for them. Thanks for nothing Vans at La Jolla.

Sons Vans shoes after 45 – 60 days of normal use. Took back to Vans store and thought it’d be easy to exchange for a new pair. NO. They said they could not without a receipt and only if it’s less than 60 days. Thought they would stand behind their product.

$ 30 for a pair of Darth Vader kicks? SWEET! No Jedi mind trick here!
After seeing intrepid Unilocaler Chun P.‘s review, I had to get me a pair for myself. The staff are certainly youthful, but they are very helpful — when I told them my shoe size range, they were able to find me two pairs within them. Although they did try to upsell me on some more items, I did end up making a donation for autism research and got a free bag in the process.
Definitely coming back soon to get the other Star Wars related slip-​ons! (At that price, why not?). And yes, they are comfortable!

Scored a pair of these badass Darth Vader slip ons for only $ 30!
The young but friendly and helpful staff rocks too.
May the Force be with you!

I rarely decide to shop here but I decided to look around before my dinner looking for floral vans. This review is to recognize Jill and the great customer service she provided. I was greeted by her as soon as I came in and she came and helped me find some sizes. As she was preparing the laces for me to try on, she was friendly and talkative. Glad I was able to snag these shoes on sale for only $ 30! Thanks again Jill!

Great store, awesome people work here and I love Vans shoes! So nice to have 1 store dedicated to just Vans! Thank you for being in this mall!

Came here as a Mom with my 9 year old daughter and her cousin 12. We wanted shoes and hoodies!
PROS:
Great service
Clean and well organized store
Great shoes and clothes
We left with exactly what we wanted
Con’s:
None!

This is a great Vans store. They have a great selection and the staff is super friendly and help you get the right size. They sell the best low profile socks.