US Post Office

Mailed a letter on the 30^th of December and what do you know, it was never delivered. So, after two weeks I go back to this location and ask the obvious question, «Where is the letter I mailed two weeks ago»? To which I get this reply, «Well, if you haven’t gotten it returned yet, it’s probably in the trash». Literally, this is exactly what happened and what I was told at this location by an employee and the manager, as if this were standard operating procedure. The letter was never found and USPS complaint department did nothing to help resolve the issue. Apparently without a tracking number your items are theirs for the taking with no available recourse other than to spread the word. Definitely be careful here and always get a tracking number if not insurance on your items.

Thanks USPS! Because your listed details said you were open till 7pm, I got in my car and drove a half hour out of my way aiming to pay your inconsistent, unreliable, and untrustworthy offices to ship a package for me. Well sure enough, at 6:40pm, the front door was unlocked and open. Only problem however is that there was no staff around to assist with customers. But hey, the front door was open, that’s good enough, right? Well now after being let down by your services once again, as you’ve disappointed on numerous occasions in the past, in reality I guess it just makes me the idiot and the party at fault. I should have learned a long time ago to start using Fed-​Ex or UPS. I’ll be sure to not make such mistakes going forward. USPS, I’m sorry to have bothered you by expecting your services to still be available at the time you had listed, I’m sorry to expect your delivery schedules to actually be reliable, and I’m sorry your employees are such miserable bast*%ds that they feel so entitled as to be so blatantly rude to the paying customers standing before them. Your ‘services’ serve as a constant, consistent example of unreliability, and I’m embarrassed I actually kept coming back only to be reminded of your incompetency. No worries though, along the lines of something which I’m sure echoes your company’s mission statement, hey… better late than never! Thankfully, I’ve learned my lesson, finally. So don’t worry, you useless lot, I won’t choose to bother your postal disservice any more going forward. Good bye and good riddance.

Wow! I see what everybody is talking about. Big blonde lady with bad attitude and very poor customer service.

The operation hour described in here is wrong. The office is open at 9:30 am! I am just standing aghast in front of the office now!

This rating is not for a specific location but for the entire US Postal Service in Southern California based in my wedding invitation outgoing and incoming.
One star is enough to think that perhaps the postal service is ripping people off. Mind you for each stamp needed for one of my invitations is .70 cents for the bulk and .40 cents for the RSVP card. Doesn’t sound like much for just 100 invitations but it DOES add up when you have to resend invitations because majority of the first batch was returned to you «UNCLAIMED» in less than 3 business days from delivery at an Orange County post office. How do you consider mail to be unclaimed after 3 business days? I called the addressees to confirm they were home and that they have been checking their mail in which they have been so I purchase more stamps and resend the second batch out but this time in San Diego. Funny thing is 3 days of drop off, I receive a few RSVP cards from the second batch that were mailed from San Diego which I found strange because the names on the RSVP cards were addressed to people in Montana, Washington, Moreno Valley, Arizona, and Guam! Doubting my addressees even received the invitations I sent because obviously they were mailed back to me from the county in which I sent them! (USPS seriously opening my mail and mailing me back my RSVP’s??? Can’t help but wonder, it is a federal offense in which the USPS is an organization of such government… sadly that’s all I can make of this).
So again I purchase more stamps and re-​address those I think did not receive their invites and send again.
I can’t help but wonder, is USPS going out of business and ripping off their customers and forcing them to purchase more stamps than they need? I can’t think of anything else.
No, I am NOT even close to being bridezilla, just your typical USPS customer wondering if USPS can be trusted nowadays.

Seriously Lionell … I stood in line waiting for it to be my turn and you were so damn rude to your customers. Especially to the elderly!!! No one should ever be that rude to their customers, EVER. In the past week I have been here twice. Both times I have been here to ship something out and both times Lionell was a complete ass to the people that walked in, and to his fellow co-​workers.
Thankfully I only have one more book to ship because I’m not sure how many more times I could deal with the negativity that radiates in the room. I mean, the other employees were great but Lionell just seems to suck up any good vibes in the room and spread negativity all around. If he at least worked at a fast pace that might make up for his rude attitude, but nope, he’s slow and rude and not helpful whatsoever.
If this post office kept Lionell hidden in the back this would be a top notch facility. Jean and Christy help people and advise them to what would be a cheap and efficient way to send things out. They’re full of smiles and are always hustling to keep the line moving. Unfortunately for them, they’re stuck with a crappy co-​worker :(
That being said, Jean and Christy, i’m so sorry you have to put up with such a $#@% of a co worker.

Always busy, but sometimes the line moves quickly. The employees have been there for ages and it seems like this is the last place on earth they want to be when I come in. I try to avoid going in to a post office, no matter where the location, and this one is no different.

Overview: Medium sized post office with unique service offerings, good customer service and good freeway access, but no APC and closes early (though is still open later than other post offices in the area!)
Positives: great freeway access and easy parking. The workers are always friendly and helpful, and the store provides great service. For example, you can actually receive UPS and FedEx packages to your PO Box here!!!
Negatives: Almost always busy, sometimes with long lines. No automated Postal Center and they lock the doors at 7pm.

office. ever!!!
I hardly go to post offices but had to buy stamps. I walked in to find 1 person waiting in line with no one at the counters. I could hear a person in the back moving some boxes around. A few minutes later, this man came to the counter with a look that he didn’t want to be there. The guy in front of me was asking something about a PO Box and the mail worker answered so uninterested and somewhat rude.
When it was my turn, I asked for a book of stamps. And I got the same uninterested, rude, «i don’t wanna be here» look on his face. SOOOOOOO unprofessional!!! NEVER going back to this post office again. I’ll drive a bit further to IB or Chula Vista. :|

Biggest post office I’ve ever seen! Great service even though it is a truly large busy location. Love the post office boxes, they look antique.

I wish I could give this post office zero stars. Like everyone has stated, the customer service is appalling. I try to avoid this post office at all costs, but sometimes it’s the only option being so close to me. There is this one particular guy that works there that has a HUGE attitude problem. I don’t understand why he thinks so highly of himself. I am planning on going back and getting his name, and placing a formal complaint because he has been very disrespectful to me on multiple occasions for truly no reason. Needless to say, I always leave that location in a bad mood, and USPS shouldn’t have that much power, haha! They randomly close windows when a line starts to form, and are a little too chit-​chatty with each other. I guess when all your life amounted to is working at post office, a little sadistic power trip helps the day go by faster. Anyway, everyone is incredibly unhelpful and downright rude, and, of course, the service is slow; after all, this is a US Postal Service office we’re talking about…

This is the nearest USPS location by my house and is the one I hardly go to. The service is definitely lacking in every way. The employees are very slow and the line hardly movies. Don’t go to this location during the Holidays or else you’ll be in line forever. I noticed that one of the employees has the worst attitude. He was very unprofessional and his attitude was very brash.
So for those of you contemplating go to this location. I highly recommend going to the Staples on Main St to send your package through UPS. It might cost a bit more to ship but its worth it.

worst customer service ever. every time I come in it seems like they don’t like their job and they show it… Lionel always treats evryone with a bad attitude. They need to higher ppl that teally want to work POSTMASTER U NEED TO DO SOMETHING. i rather go to chula vista or san ysidro, it is worth the drive than getting there attitude. To bad i cant give them no stars. :(

This is the closest post office to my house. I usually avoid going to the post office unless I absolutely have to!
This particular post office I cannot figure out! There is a extremely long line and people are waiting to be served. There are 3 people working at a time and I find it upsetting when you are waiting in line and 1 of the workers goes in the back to «try» to act busy moving boxes around when there is already a person who works back there doing that.
Now when you actually get help though, some of the workers seem pissed to have to help you! Just the attitude they give you will want to make you «go postal».
There are other alternatives than going to this post office! The only reason you would need to go there is if you have a PO Box, other than that, don’t go here! If you need stamps, costco or even vons sells them!

BAD setup inside ! staff is so not friendly !

I now fully understand what «going postal» truly means, as I came so close to it this afternoon. It’s a good thing that I work right by this place and am patient by nature or I’d have exhausted my entire lunch break just to mail a flippin book.
The workers here are kind but slow as phuck. When I walked in there were about 5 people in front of me and there were only 2 out of the 4 workers present actually helping people. The other two workers were talking as the line became increasingly longer. One of the men who was helping a customer was chit chatting it up like they were reminiscing about the good old days in ‘Nam with no regard to the other people waiting in line to be helped.
Only come to this location if you are NOT in a hurry and don’t mind waiting in line for no legitimate reason. They also have metal detectors which is completely fitting because I can see that they are greatly in need of them due to their poor customer service. Had I not been on such a time constraint and not wanted to lose my place in line I’d a gone out to my car and got my 9 mm and snuck around the metal detectors to start shooting up that bitch! …NOT! HA HA HA
Come on USPS, you’re better than this!

I have read some of the reviews that other Unilocalers posted and I have no idea why they got such a terrible service.
When I went on 11÷26÷13 @5:20PM-ish there was 3 people waiting and they were pretty quick about everything. I had to ship 13+ packages and they were so fast that I was out less than 10min and with my previous other post office experience I expect to be there for at least 45min.
I wish I could remember the lady’s name who helped me, she keeps very knowledgeable. She help the next person while helping me at the same time. She knew enough information that she didn’t waste customers time, telling there round about like other post office employee.
I have to go back today, I hope to receive similar stellar experience I received last time unlike other Unilocaler… I am keeping my fingers crossed.