Upton D Scott, MD

Dr. Upton has been my doctor for at least 12 years. I have found him to be encouraging and honest in his assessment and is knowledgeable in both sports and internal medicine. He anticipates potential problems and is not selfish enough to be the know it all and will refer you to another if you ha e additional questions. I love this doctor. And I have never had an issue with the staff. It’s too bad others have. If Trina is still in referrals, she is awesome!

Dr. Upton is the doctor we all dream about. Personable, caring and he really listens. I have never felt rushed and I have never been made to wait more than a few minutes.
xo

Best doctor in San Diego. Honestly cares about his patients and spends as much time as he can with everyone. I got my insurance around his office just to be able to be his patient. It’s been over 10 years now. Need a new primary? You can’t do better.

I’m very blessed to have Dr Upton as a doctor to both of my daughter pediatric needs .He is a great doctor. He always answer all your questions gives you the advice that you need in an encouraging words even when the news isn’t what you want to hear. Dr Upton also returns phone calls for simple questions so you don’t have to make an unnecessary appointment. The only bad thing about him is he so popular and it can be hard to get an appointment with him when you want if its a urgent matter. I read a lot reviews saying he’s office staff isn’t great I personally have never had a problem with them and I have been seeing Dr Upton for five years now. I only hope I can take both of my girls to Dr Upton until they turn eighteen years old.

I absolutely love Dr. Upton! I’ve been seeing him as my primary doctor for 10 years now. He is simply the best doctor ever! Super gentle, intelligent, resourceful, with great bedside manner. He is also my sons pediatrician. My entire family goes here and I’ve referred tons of friends because I am so happy with everything at this office. All the staff is wonderful and efficient. Great location, easy to get appts. I also adore Jennifer Lyons, his PA. She is awesome!!! I will never go anywhere else!

I hve been a patient of Dr. Upton for over 15 yrs. Like him very much. Won’t see anyone else.

Dr. Upton and his office has been taking care of our pediatric needs since our son’s circumcision almost 7 years ago. He is our 4 year old daughter’s pediatrician, too.
We’ve had great experiences with all the nurses and practitioners there.

Dr. Upoton needs to be WARNED ABOUT THIS RECEPTIONIST!
The Hospitals were warned by mouth!
HER NAME IS SONYA who is a NASTY, NASTY B!&$^!!!
THIS STAFF NEEDS CHANGED IMMEDIATELY! SONYA NEEDS TO BE FIRED! And she has been reported to Sharp Community Medical Group in a FORMAL complaint. This doctor is LOSING patients because of SONYA!
AFTER BEING HUNG UP ON BY THE MEXICAN RECEPTIONIST., Sonya. I am headed to his office and FILING FORMAL COMPLAINTS!!! THIS B#^@&@ needs to be FIRED!!!
OK– I have to agree here that Dr. Upton’s receptionist (s) and assistants are less than valuable and VERY RUDE, let alone, not caring. SONYA NEEDS TO BE FIRED!
One of my specialist referred me to Dr. Upton because of his demeanor as I am a scared patient. My specialist took care of the REFERRAL on AUG 29. It is now SEPT 13 and I still have «no way of seeing him because he is NOT taking new patients» yet the website states «TAKING NEW PATIENTS AND REFERRALS.»
Sonya further said that my referral had to «go through her» and then Dr. Upton would decide IF he would see me.” WHAT? I was referred to him, it was AGREED on AUG 29 that I would become a new patient with him and I have been «fighting» to get into see him. Today I was abruptly STOPPED by this rude young lady who needs lessons in MANNERS and PATIENCE, not to mention NOT ACT LIKE SHE IS G-​D of the office.
I expect a call back from this G-​D-​like young lady, SONYA, telling me that my referral is NO good. At this point a FORMAL complaint will be filed. When a SPECIALIST doctor refers to a primary doctor to care for their patient, and Dr. Upton is AWARE and AGREES to the referral on AUG 29, I do NOT expect some uppity receptionist to act like she is the GATE KEEPER FOR G-​D let alone a doctor.
Upon calling their office on EIGHT occasions to try to set up an appointment, I was dealt with rudely BY THE SAME person, SONYA! She actually hung up on me today and would NOT let me finish what I was saying and I doubt I will hear from her again. I will have to call back a ninth time.
SONYA told me that the «Dr. was not taking new patients.» I was referred by my specialist and the REFERRAL was already taken care of by my specialist. His WEBSITE says he is taking new patients. They refused to answer my questions as to whether they had even received my referral or not.
IF MY SPECIALIST CAN GET AROUND THE RECEPTIONIST AND GET ME AN APPOINTMENT, then why won’t this GATE KEEPER do her job without being a B@$^$?
This doctor might have a good bedside manner, but his staff is less than desirable. IN FACT I WOULD FIRE THE GIRL ANSWERING HIS PHONES!!! SONYA needs to BE FIRED!!!
It’s a shame, because I really would have liked to see this amazing Dr. Upton since he was referred by a MEDICAL DIRECTOR who is one of my specialist. Also, his office is convenient and he came highly recommended for caring for people, but he apparently does NOT CARE how HIS STAFF TREATS PEOPLE. The problem ARE his ONE or several receptionist and HOW rude and condescending on the phone when I was trying to schedule an appointment.
So maybe this review isn’t based on the doctor, but having a polite, attentive staff is just as crucial as having the doctor who treats the patients. Actually, politeness isn’t even necessary, but professionalism certainly is. In no way did I try to be pushy about setting up an appointment, but the response I received was uncalled for. SONYA IS NASTY!
Things would have been easier if she had told me from the start that she just HATES HER JOB and HATES people, rather than having me ask IF THEY HAD MY REFERRAL and when I could schedule with Dr. Upton. His name speaks… UPTON= UPPITY staff… If I had to deal with a receptionist like that every time I needed to see the doctor, I’d have my head through a wall.
THIS STAFF NEEDS CHANGED IMMEDIATELY! SONYA NEEDS TO BE FIRED! And she has been reported to Sharp Community Medical Group in a FORMAL complaint. This doctor is LOSING patients because of SONYA!

He is AMAZING. He is one of the only remaining doctors that would perform my son’s circumcision in the hospital. Most SD doctors, make you go home after giving birth and COME back to their office with your son to perform the procedure three days later.
He is very smart, thoughful and never makes you feel rush. I have called and left a message for him when my son is sick or I have a question and he generally returns my call within the hour. He is fantastic!

My cardiologist referred me to Dr. Upton.
Upon calling their office on two occasions to try to set up an appointment; I was dealt with rudely!
They actually hung up on me! TWICE!
They told me that the Dr. was not taking new patients.
His website says he is taking new patients
They refused to answer my questions as to wether they had even received my referral or not.
IF MY CARDIOLOGIST CAN GET AROUND THE RECEPTIONIST AND GET ME AN APPT.
I WON’T GO!
This doctor has lost a patient in me!

Dr Upton is the first doctor for our son in 3.5 years with whom our son is super comfortable. Usually he freaks out a bit when it comes to doctors like usual toddler do but with Dr Upton he was very happy. So much so that he said himself that the doctor is very nice and if he gets a boo boo next time I should take him there. He is also my husband’s doctor, we went on our first visit in April and everything went well. He ordered some labs for my husband and everything came out fine. We did receive the labs reports at our home address within few weeks. Overall we have been super happy with Dr Upton.

I have to agree with one of the previous posters about the receptionist. She is very rude and has no sense of customer service. I’ve heard such wonderful things about Dr. Upton that I was willing to put up with being talked to like a child. Seriously, invest in a receptionist that actually has customer service skills. I’m sure plenty of customers are deterred by her unfriendly demeanor. I made an appointment for my 3 children in June. That’s the earliest appointment Dr. Upton had available. I will be back to update then.

Hands down this is the best practice in San Diego we have been too. Its not that close to us but well worth the drive. Dr Upton and is PA Jennifer Lyons are absolutely the best out there. We never have a problem getting in and I never wait longer than 10 minutes to be seen. Our kids LOVE Jenn and she is so good with them. (this was our 3^rd pediatrician) We have been going here for a few years now and will continue. My husband and I see them both as well.

Doctor Upton and Jennifer Groh are hands down the best. I can’t think of a better place to take my twins. They are available and call me back instantly whenever I have an issue. The staff is super friendly and helpful. Everyone is extremely professional. I can’t tell you the number of times I’ve called during the holidays and Dr. Upton returns my call almost instantly… in fact, you have to wait by the phone or you’ll miss it. I highly recommend them for your family care.

It’s a shame, because I really would have liked to see this amazing Dr. Upton since he is so close to where I live. But the problem was his receptionist was being so rude and condescending on the phone when I was trying to schedule an appointment. So maybe this review isn’t based on the doctor, but having a polite, attentive staff is just as crucial as having the doctor who treats the patients. Actually, politeness isn’t even necessary, but professionalism certainly is. In no way did I try to be pushy about setting up an appointment, but the response I received was uncalled for.
Me: Hi, I’d like to schedule an appointment with Dr. Upton for a check-​up this weekend if possible.
Receptionist: You mean THIS WEEK?
Me: No, I meant this weekend.
Receptionist: UMM, we AREN’T OPEN on the weekends.
Me: Okay, what are your office hours?
Receptionist: Dr. Upton is available M-​F from 8 – 4.
Me: Okay, would it be possible for me to see him this Friday at noon?
Receptionist: During LUNCHTIME??? Emm, I don’t even know if he’ll be here. He’s booked all the way until October, so it’s not even possible to see him until October.
Things would have been easier if she had told me from the start, rather than having me ask. If I had to deal with a receptionist like that every time I needed to see the doctor, I’d have my head through a wall.

Dr. Upton was referred to me by a teacher friend of mine. He is the pediatrician she chose for her children. My situation is different than most. I needed a pediatrician, one whom I could trust and confide. My husband and I had to fly out of state to pick up my son at birth (he is adopted). His birth did not go as smoothly as we had hoped and Dr. Upton, not even being our official doctor yet, spoke to us on the phone and helped us through that difficult and scary time. He was there each time we called and if he was not available to speak with us right away, he called us back within 20 minutes. We were so pleased with his guidance and help (3000 miles away). As soon as we made it back to CA, Dr. Upton saw us right away. He has been there for our son and our family now for 2 years. He is easy to talk to, returns calls promptly and he really takes his time to get to know his patients. He is gentle and kind and my son likes him. Need I say more?

I have been going to San Diego Internal Medicine and Associates for 20 years. When my Primary Care Doctor left Dr. Upton became my new Primary Care and it has been the best experience ever. He takes the time to listen to your concerns. He researches your issues. He always calls me back and makes sure I am taken care of. When it was determined I needed a hip replacement Dr. Upton called me at 7 at night on a New Years Eve just to make sure I had my results and didn’t have to wait through the holidays.
I referred my brother to Dr Upton for my newborn nephew and since they left San Diego they haven’t found a Doctor that met their needs the way Dr. Upton did.
I read a review here that was less than favorable and I was pretty shocked because in 20 years I have never had poor service from this office. If you are considering this office please read the good reviews because I have never had a bad experience. I trust Dr. Upton and Internal Medicine with MY LIFE!
I know the date on my review says 2012 but he has been my doctor for at least 8 years now

I chose Dr. Upton at a time when I was switching insurance carriers, and really wanted to choose a Primary Care doctor wisely. I needed to choose someone within SHARP Community Medical Group, and so did a lot of research before deciding on Dr. Upton. I thought it would/​could be great to have the same doctor as my children, since he is a Family Physician.
I visited Dr. Upton for a «get to know you» visit and physical exam in March (?). All went fine.
I had lab tests done during my 1^st visit to Dr. Upton; he informed me that the results will be mailed to my house. After not receiving them for ~ 1 month, I phoned the lab and then had the results mailed, receiving them about 2 months after the procedure.
I have since tried to get in touch with the office on 3 separate occasions. I waited on hold to leave a message for Dr. Upton’s nurse for quite some time, and was hung up on twice when the phone was finally answered. I was successful in leaving several messages for his nurse to call me back. She/​He never did. On one occasion I needed to find out about travel vaccines for pending travel arrangements — because I was not called back, I cancelled the trip. On a second occasion, I was calling to inquire about the need for an antibiotic prior to dental cleaning, as I have Mitral Valve Prolapse. My dentist will not clean my teeth until he has heard word from my PC Dr. about whether I need the antibiotic or not. Again, when a message was left for Dr. Upton’s nurse, I received no call back.
Just today I’ve left a phone message with the Medical Records group to see if they’ll inform me whether they have received records from a prior out-​of-​state doctor so that I can finally get my dental cleaning scheduled. I hope I’ll have better luck this time.
I also need to schedule a lab appointment and anticipate problems doing so.
I hate that the doctor has no way of communicating via Internet (no website, no email, no web medical records). In this day and age, that just seems antiquated.
If I really had children, how impossible would it be to be heard when my kids were sick? If it’s been this difficult for me, how difficult would it be when I really had a need?
I am not impressed. Unless things change, I will be switching doctors. Such a shame SHARP… such a shame. :0(

He is both mine and my son’s doctor. He is very smart, very polite and has a great bedside manner.