Unleashed by Petco

I’m giving it 4 stars primarily because of the excellent customer service I received from 2 employees the other day. It’s not my favorite place but they have a decent selection of dog toys etc considering how small the store is etc. I’m there at least twice a month and was disappointed to find they were out of the larger size of puppy food I needed. My puppy has very specific diet needs so in a panic, I grabbed the associate Will for help.
Because they weren’t getting a shipment in for a few days, Will offered a solution that actually saved me money!
I’m so grateful that he went above and beyond to help me instead of just saying «oh well, you have to wait until Weds».
He did a great job helping me out and the sweet girl at the register was even more helpful (sorry I don’t know her name but she has curly hair/​always there). I can’t say I’ve had this experience every time but those two will keep me coming back!
Thank you so much!

Staff is friendly and helpful. This place is definitely smaller than your regular Petco store but it has all the essentials you need. Parking can be hard sometimes but I’ve always eventually found a spot.
Love the free trial treats for your pup when you come in.

I have a fifteen year old golden retriever who we had adopted at fourteen. He came with horrible ear infections. We had been to a few different vets, and gone through many different antibiotics and ear cleaners to no avail. I spoke with Lisa, the manager, about it. She recommended a natural balance diet without the sweet potato. We figured why not give it a try. He has been eating one with legume now for the past few months. Much to our amazement his ear infections have completely resolved! He was at the point of needing surgery, but at his age wasn’t a candidate. Thank you so much for your advice. I would highly recommend this location. The staff is friendly and very knowledgeable!

Popped in for a dog tag and ended up talking with staff for 20 min. about nutrition and the best food for my 16-​year-​old Chow, and didn’t feel pressured to buy anything. But I know where I’ll be getting my food from now on. And the dog tag engraving machine is pretty sweet, too.

I usually go to the Petco in Linda Vista, but the 20% of coupons that are specifically for an «Unleashed» Petco bring me to this location. The downside of this location is that they don’t have the large package of the cat food I get and with two cats I run through food pretty quickly. I usually try and make only one trip for both food and litter, but if I go here I’ll need to come back for more food more frequently. Otherwise the place is good and the staff have always been friendly and helpful.

The location is great and avoids me from having to drive to Sports Arena or Mission Valley. The staff was very friendly and was asked multiple times if I needed any help. I took one star away since the stock levels on many of the items I was looking for was either low or no inventory.

Fantastic customer service at this location! Very friendly, helpful and knowledgeable staff.

My husband and I went into Unleashed looking for hip and joint supplements for our 13 year old Shepard mix as the CosiquinHQ we bought at Costco was not working for our dog. The manager Taylor? came over 30 seconds in the door after a cashier showed us to the correct isle and we asked her what she recommended and what she uses, she not only gave us a PERFECT product that has already shown marked improvement. he eats all of is and the stairs are much less of a pain for him. DH-​1lb missing link hip and joint powder. IS REALLY WORKING even though it is 20 minutes away… we will be going back to this location. she made us feel welcome and talked to us rather then down to us… explained why it worked and helped us at the cashier. you have made a loyal customer out of us.

I first came to Unleashed to bring my then puppy to puppy playtime. Overall it was a great experience with fellow puppy owners who wanted to socialize their pups/​understand what is acceptable/what’s not when it comes to dogs interacting. It was helpful that it was in a smaller space than you would have at dog park. I learned this lesson the hard way when my dog was too far from me at a dog park and another dog bit my dog. :(not here. It’s a bit of a small space, but it has it’s advantages in that you can get to your dog more quickly if need be.
The employee running the play time is also a trainer, so I inquired about classes for my dog. Taylor has been training my dog now since his puppy classes and she continues to train him (let’s be honest she’s training me!!) and she’s awesome at what she does! She’s knowledgable about questions I have about my dog’s behavior whether it be during training or outside of training. She is very patient, and teaches using positive reinforcement which I am big on since that’s also my philosophy on teaching.
Taylor knows her stuff, and I will continue to sign my pup up for classes with her until he becomes certified to be a therapy dog. There is always more for dogs to learn, and it’s great for them to keep their minds stimulated, so he will continue to get his learning on!

A friend invited us and our 7 month old puppy to come to the weekly (or twice a week?) «puppy playtime» here. I don’t even know where to start, so I’ll start with this: it was totally not what I was expecting and was terrible.
I had no idea what we were getting into, so when I walked into the store I immediately thought I had come into the wrong place. The store was empty except for a few people huddled in a corner. I was like, uh, let me check facebook and see if we’re in the right place? We go over to the group in the corner and apparently inside a makeshift 5 foot enclosed space were like 8 – 10 puppies and a bunch of humans sitting, and a couple people standing outside. There was one woman «supervising» (I use the term loosely, and you’ll see why).
I got through proving our dog had his vaccinations and put him in the mix. We couldn’t go in the enclosure because there was no room (though there was one way fat dude who took up space for 3, thanks guy), so we opted to wait outside.
Soon, another, much larger dog starts being overly aggressive with our puppy and bites him on the ear. Like full-​on bite, not a nip, and our dog immediately surrenders and rolls onto his back. The other dog doesn’t back off, and tries to bite my dog again, so our dog snaps at him, and he still doesn’t back off, and attacks again. The fat ass dude starts egging on the large dog biting my dog, and then a second dog starts barking and growling — joining in on the aggressive energy. At this point the «supervisor» asks the other dog’s owner to pull him away to the other side of the enclosure.
Well guess what? The other dog walks the 2 feet over in 2 seconds and immediately goes on the attack again. I’m feeling helpless because I’m on the outside of the enclosure and can’t intervene, and I know this behavior is wrong. I’d have separated them myself already, and my girlfriend calls the dog over to us, but he’s still in harm’s way. Our puppy is very well socialized, plays well, surrenders frequently, and has been to serious puppy training with a trainer and us already. We understand dog behavior and body language, and we know this is going to turn out bad. You have a dog with clueless owners that is very aggressive and he won’t stop until he gets into a fight (and loses) — and he’s twice the size of the other largest dog in there. I’m no Cesar Milan, but it’s obvious.
Well the «supervisor» is busy chatting and the dude goes and pulls his dog away again. Then it goes back and attacks my dog. Again. I finally snap at him, «Can you keep your aggressive ass dog away from my dog please?!?» and am told WE have to leave because «we don’t talk to people that way» and «if you don’t feel your dog is safe». It’s a fucking joke, he’s not safe. I’m told «it’s a learning experience» but no one there learned anything. The clueless dude was like «they’re playing» and I tell him «that’s not playing behavior, the body language is all wrong» but it falls on deaf ears. A dog ears forward, an aggressive snarl, tail stiffly raised — that’s not a dog in play mode, that’s in attack mode. And no one’s correcting him.
I expected this woman would be in control, but she’s not. I was hoping some of the other dog owners had a clue, and only one did (the second barking dog’s owner, who held that dog back). Everyone else just sat oblivious, some on their phones (why even be in there and staring at your phone?). And the whole event takes place in a space smaller than my closet. It’s totally unsafe and a waste of time.
I want to compare it to a dog park but you’re better off in every way at a dog park. At least at the dog park you get a range of dog owners, from savants to idiots, but here there’s only the clueless. And in charge was someone who had no idea what she was doing and was totally overwhelmed, so she was worthless. And if you separate yourself at the dog park, there’s more than 2 feet of distance between you and an aggressive dog.
I’m never going back, and I’d never get training from that woman or anyone who works there. No way.

I just spoke to Miss Coco about my 3year old cat. Im a first time cat owner and she gave me SOOO MUCH HELPFUL information! I hugged her before I left. Lol. Thank you!

I have always liked this store. However, i came in here to buy cat flea drops and i explained to the woman helping me that my vet had said that frontline and advantage didnt work so well in this region. She became very defensive. She said its worked for her cat for 20 years. Im sure thats true and as a new cat mother i value her experience. It was the sour face and shortness i did not like. She made me feel like an idiot. If you disagree with a customer there are many better ways to voice it and grumpy mean faces get you nowhere in life.

This is first time I been to this location. The store was off a major street and across the street from the cvs I usually go to.
Great selection of leashes and pet food.
I found what I needed and the staff was very helpful.

I go here atleast one or twice a month. Only complaint I have so far is they are limited on stuff since they are a smaller store and I cant buy my pups food there. Thats not their fault tho.
Every time I go in my dogs have auch an awesome time. They love all the attention they get. Cassie my pitt loves to just sit around and get love from all of the workers. Not to mention hella treats.
The two main things I love from there are their
earth rated poop bags. I recommend the scented ones. If you are willing to pay $ 12 for 120 bags. It is very much worth it. I never smell poop and I pick up after 3 dogs every day.
Chuck it rubber fetch ball. Best $ 10 I ever spent. My dogs use the medium sized ones. Its two for 10 Its the most common ones but man do they work. My dogs can tear up a tennis ball in 30 seconds flat. The chuck its get lost before they ever even get a scratch. Not to mention it is alot better on their teeth.
Sometimes you may not find exactly what you are looking for here. But if you live near by there is no better place than here. The people look happy tp work here and usually you will get to see some adorable puppies.

We stopped here on our way home from picking up or new dog and the employees were so helpful! They directed us to everything we needed and suggested some things that we didn’t think about. Every employee that we saw speed and played with our new baby. We left feeling confident that we were set up for success!
When we got home we noticed that they sold up a med size Kong and small size Kong treats. I’m going to attempt to exchange them today, but can’t find my receipt. Wish me luck!

As soon as we pull up in front of this store Sierra (my Boxer) knows exactly where we are. Everyone in the store is so friendly, helpful and lavish with their affection towards Sierra.
We took some training classes with Taylor. She is very knowledgable. Sierra and I both learned a lot.
I’m happy to have this store near my home.

I came here looking for some specialty dog food for a dog with a sensitive stomach. They didn’t carry the specific brand I was looking for (because its only available online), but I was helped right away and taken to the next best thing. Customer service is a priority here and I appreciated it.
Besides animal food, I did see a variety of leashes, collars, and toys.

I am in this store about every other week. Im updating my review because the staff deserves 5 stars.
I have always been greeted with a smile in this store. My fury children are on a raw food diet and once and awhile there is a bad bag in a batch. I can count on one hand how many times that has happened in 3 years but when I needed to exchange a bag the manager was completely understanding and helpful. She made the whole process very easy. I shop there a lot and I appreciate great customer service!
Thank you Unleashed Hillcrest! You guys rock!

I am a Step-​Mom to a mini Dachshund… that means I spoil her as much as possible by buying her things she already has or doesn’t need… treats, beds, dog collars, toys, etc.
The purpose of todays visit was to purchase a dog tag and some treats. I checked out websites prior to my visit for the dog tags so that I have an idea of what is out there. I have never bought one… and I will admit I was eager to make the purchase. Like a proud Mom!
They carry the tags on the left side of the store immediately as your enter. I was pleasantly surprised at the price of the dog tags. Starting at $ 8 up to $ 20. Plus, after you make the purchase, you can have it engraved on the spot. No additional charge. Love that!
There are so many treat choices. I buy what I know she will eat, and she likes. The chicken strips are her favorite. Made in the USA 1lb. for $ 14.99 I grab one of those. I start looking at other treats, but I realize that she likes the treats from Trader Joe as well. With that said, I complete my shopping trip. But, I’ll be back in the future.
This wasn’t my first trip here. I’ve been here a few times now. Every time, the employees are friendly and helpful. They also provide a rewards program. You spend so much you receive coupons in the mail. I highly recommend signing up. It’s Free!
In addition, the parking lot is small and is shared with UPS next door. Patience is necessary, and especially since people bring their dogs with them. When I was here there were 2 puppies inside the store. Please be careful. Think of it as children. Because most of us do…(and I’m sure they bring their cats as well).
Wag more Bark less… as the bumper sticker says. (It’s a great bumper sticker!)

This place is O-​K.
I only go here out of convenience. It’s less than a mile away from where I live, and if I’m low on cat food and time, I’ll print out a few coupons online and get a few cans for my hungry cats.
I’m disappointed that they don’t carry my litter of choice (Precious Cat Litter for Multiple Cats, clumping formula) even though they carry the same brand, but in the crystal formula that my cats hate.
Like I mentioned before, I’ll need a few coupons since this place is overpriced versus a regular PetCo, but I guess the convenience of it convinced me that it’s worth saving my time and gas. Otherwise, I’ll just go to the PetCo by my work.
They also have a tiny parking lot that they share with FedEx, but then again, people are usually in and out in a jiffy so parking was never an issue for me.