U.S. Bank

The Assistant Manager of this branch, Joseph Silva, has been rude to many of my friends, family members and myself over the many years banking at this branch. I am the only one of my friends still banking at this branch.
After hearing so many complaints about Joseph («Joey») and dealing with his constant condescending, rude, and «stuck-​up» attitude in this branch, I decided to voice it. This guy earns big banking the bad reputation people hear about!
I had a bank error hit my account and it caused hundreds of dollars in fees to hit my business account. Joseph refused to accept the error, made me feel like it was my fault, and blatantly refused to even try do anything about it! Further, Joseph told me that there is nothing I could ever do to get the bank fees back.
In turn, I had to go over his head, and over this branch managers head to the corporate and legal departments to explain the same error to them. US Bank corporate handled the issue and returned all of their fees to avoid my proposed small claims lawsuit, but the assistant manager, Joseph, at this branch is a horrible representation of their company. It seems with him, the customer is always wrong, even if the black and white evidence proves otherwise.
Come to find out today upon contacting the corporate office, Mr. Silva has now flagged my account to receive different treatment and to be contacted for permission in the event I make any requests with corporate. This practice is unethical, especially since I feel Mr. Silva has a personal vendetta against me for proving him wrong and putting him in his place.
Since I made the bad decision to make this my home branch many years ago (with no positive change from management), I may be taking my small business account elsewhere.

I went into this branch 3 months (Nov 2013) ago to try to open a line of credit to do a balance transfer. I have been with US bank over 10 years and have always been pleased. I never heard from them about whether the line of credit was approved/​denied regardless that they said they would call within a few days. In Dec I stopped into the branch near where I work to deposit a check and decided to check on the credit application. This branch was very courteous and informed me they could see the application in my file but could not open it because they were not the branch that initiated the application. Not exactly the answer I wanted to hear… but I can work with it. Now in Jan I stop back into the original branch near my home and ask about the credit application… and they can’t find it. Weird how those things just disappear… frustrated I had to go through the whole process of giving my information again and got another «we’ll call you in a few days to let you know» answer. The girl that set it up originally was there and acted as if she had never seen me/​never opened an application before. Definitely makes me re-​think opening/​changing anything on my accounts at this branch.

Great little branch, friendly tellars and great bank. A bit dingy, but it’s OB.

The local folks at this branch are friendly. Overall US Bank does a competent job without ever seeming to care about it’s customers.

This location is very convenient if you are out for a night in OB. First of all it is at the top of Newport Ave. Second, alot of OB bars take cash only, so the ATM is very important.
This is an older location, and the ATM is located about 200 feet away from the actual branch in a little hut dealy. Service here is great and I have never had a problem. I also have not walked in here when the line has been more than 2 people to get to the teller, this is a huge plus over my old bank.