Tuscany Pavers

We had Tuscany Pavers come and do our entire yard (except landscaping and gates). The Supervisor and Workers did a great job, when they had guidance from the Project Manager, Wade. Our project was quoted to take 3 weeks. Ended up being over 6 weeks. Appointments cancelled, materials not ordered on time, communication not there. We love our new yard, but are disappointed with the overall service.

We had an excellent experience with Tuscany Pavers. They extended our patio and did a long pathway and another circular patio with 2 walls on the side of the patio. Gavin helped us plan it, stayed within our budget and enhanced our ideas. Daniel, the project manager helped us redo some of the plans as we went along because of a patio cover that would be going up. He spent many hours guiding the workers, measuring and listening to us with our questions. We are extremely happy with the outcome. The workers were excellent polite men. Manny Sr. and Manny Jr. Were also excellent.

Jay and Daniel did a great job for us. We had Tuscany come out to give us some ideas on a backyard and entry and they did well to design a good use of space for both us and our kids. The work went well and they finished ahead of schedule. I would recommend them again. It was truly a happy ending

Top rated work… on time. professional…Judy and I thank Gavin and Daniel and all the hard workers, especially Manny Senior. We had pavers installed for back yard around the pool, front entrance way, and driveway. We also had a sitting wall constructed. First thing done was the removal of tons of heavy concrete… amazingly hard work but done perfectly. It is worth your time to call Gavin and have him give you an estimate as well as some good ideas on redoing your outside home area. Don

Retaining wall turned out amazing. We have a large slope in our back yard the old pylon wall was falling apart. Jay and his guys came in made some recommendations and got to work. Finished ahead of schedule and we could not be happier with how amazing it looks. The new wall completely changes the look of our yard and we are ecsatic.

Tuscany Pavers did an awesome job with our project. There were some elevation/​scaling issues that made the project difficult but they handled everything in good order and came back out twice when asked to fix two small cosmetic issues (I’m a perfectionist!) :)

Tuscany Pavers finished my back patio today and I could not be happier. Not only does the new deck (and built in planter box) look amazing, but the service was exceptional! From the first meeting, estimate, final walk through, to completion I could not have been happier. I fully recommend them for anyone who wants high quality work with great customer service. Thank you!

Job Description: Demo of old pavers, fence, and grass front yard (~1,100 — 1,200 square feet) followed by laying of new pavers.
Contacted a few companies and decided to go with Tuscany Pavers after meeting with Wade. He had a detailed rendering of the possible layout along with some good ideas on the pattern /​color scheme. Following price negotiation, we discussed the timetable and put the wheels into motion.
I am certainly not going to lie and say that everything went along seamlessly from start to finish, because there are always a few hiccups along the way when you complete a job like this. When these hiccups did occur, we were instructed to call the crew manager, Jason. Unfortunately, we were never able to get a hold of Jason, nor did he ever call us back. Fortunately, we were always able to get a hold of Wade or Mike, the project manager. Both, Wade and Mike, were extremely responsive, helpful, and would always assure that the job was completed correctly.
Now that the job is completed, we are extremely happy with the results. I would definitely refer Wade’s services to my friends, as he truly was a pleasure to work with and was committed to making sure the job was completed to our satisfaction. In this industry, you are looking for a combination of a few things — quality of work, reliability, and competitive pricing. Wade delivered all three of those. I would have given Tuscany Pavers 5 stars had it not been for the lack of communication with Jason, however, I felt the need to include that into the overall evaluation.
Thanks again for delivering on your promises, Wade!

Tuscany Pavers recently completed a paver project for our back yard, and we are VERY happy with the results. Our backyard has been transformed– the pavers, design, and installation really changed our backyard into a beautiful, functional, high end looking space. They were our first choice and we are happy we ended up choosing them for the project. They helped step us through the whole process. Wade did an amazing job with the design, helped us with paver/​color selection, and more. While other designers offered a plain design for our space, he created curves that flowed into our walkway and the seating wall. I just love it! Then onto to the project management and execution, Jason also was very professional with keeping us updated with progress. The project was completed in a timely fashion; it was actually completed earlier than expected. The prices didn’t change either, which is important. I’m looking forward to creating memories with friend and family in our new space. I definitely recommend them. Thanks for the excellent work Tuscany Pavers!

Wow… I can’t believe I haven’t reviewed these guys yet. Tuscany Pavers, and Mike specifically, are the best. Not only are we extremely happy with the final product, Tuscany has stood by their product and fixed some settlement issues even a year later.
We have a large setback from the sidewalk and wanted a useable space that cut down on watering needs. After talking with several landscaping companies, we decided that we wanted to start with pavers. Setting up an appointment for an estimate was very easy… Jenn (who typically answers the phone) is pleasant and detail-​oriented (and she’s remembered me when I’ve called months later).
Our Tuscany Pavers sales guy (update: our sales guy doesn’t work at Tuscany anymore, but I’m sure his replacement is great) came out to our dirt front yard and helped us outline a design that fit our needs and space using spray paint he already had in his vehicle (he was prepared and ready to get drawing). He offered some great suggestions and was very open to what we were looking for — it felt like a team effort that went into the final design. Then, he provided a great scaled design drawing that was the basis for the estimate. Although he suggested a different color palette for the Belgard pavers at first, he did suggest that we check out the pavers in person out in Lemon Grove (Thompson Building Materials). It was there that I found the Elk Mountain color scheme and verified our paver selection. I called Tuscany and told them what I selected that day. They emailed the final package to me that same day.
Then, we worked closely via email and phone with our sales guy to finalize their bid, which included trenching some outdoor electrical outlets and drainage. It also included laying the PVC pipes for irrigation that we would eventually use. They handled all the permits for these additional pieces and even supplied the sprinkler timer in the work order.
I loved that everything would be done by the same company and that they would handle all the permits. After we selected Tuscany, that’s when I met Mike, the lead for the installation of the job. He walked the yard with the spray paint again and marked important dimensions and asked all the right questions to make sure he was inline with what we had drawn up and decided on. Installation was amazingly fast. They graded the property, had the base materials delivered, compacted the area and started laying the pavers exactly how we had laid it out. If they had any questions or improvement suggestions (like moving a curve slightly to give it a better shape), they knocked on my door and showed me what they were thinking. Every suggestion was great and made the final product even better.
Our pavers looked beautiful (and we get compliments on them all the time). But, a few months later, we noticed some of the pavers were separating… creating «cracks» along our pavers as the sand fell through the larger spacing between the paver stones. I called Tuscany right away and Mike came out that same week. We thought it might just be some simple settlement, since the job was just finished and that maybe some new sand and sealant would set it back in place and keep it there. So, they did that within a week. But, a few weeks later, the spacing was back and it was bigger. I texted Mike and he came out again… took a closer look and said that the next step was to dig up the concrete perimeter and reset the pavers using a thicker layer of concrete on the perimeter pavers. Sounds good to me, Mike! I was pretty flexible with their scheduling me in — they always sent me a text to let me know when to expect them or that they hadn’t forgotten about me.
So, they dug up an entire area of the pavers, cleaned the individual stones and redid the concrete perimeter base. Then, they laid them all back and poured the sand in. Good as new within a day. But, sadly, that didn’t fix that area. I sent Mike another text when I started seeing the pavers separate. Again, he responded quickly and came out himself. They were putting their best guys on it… and were going to dig up a bigger area. Again, Mike kept me informed of when to expect them.
Finally, I think this last fix has solved it. They dug up an even wider area, dug it out deeper, compacted even more soil and the base material, put in thicker concrete curbs (making sure the concrete wasn’t rounded so it wouldn’t rock in place) and sealed the final product twice over.
It’s rare to find a company such as Tuscany, where they not only provide great bids/​estimates and installations but they also have outstanding employees who provide excellent customer service and standby their work. Because, hey, stuff happens. And if it does, I’m grateful that Tuscany is there for me. They will be the only company I call when I do more paving work… like my driveway!
Thank you Jenn, Mike and all of Tuscany!

Project Description: Demo and remove blacktop driveway, planter walls in front of the house, stairs and entry way and replace with pavers in the driveway, planter walls and stairs. Approximate square footage = 2500 sq/​ft. Also, my old driveway was very steep and would cause cars to scrape and large trucks were unable to enter.
Gavin was on time for our initial appointment, was thorough and detailed in his inspection and scope of work and knowledgeable in what needed to be done and recommendations on how to do it. He gave great choices in materials and was very open and upfront in his recommendations.
The plan that was laid out was very detailed and also gave options because I had not made a decision on replacing the planter walls and stairs. I ended up getting everything done as I felt that I could depend on Gavin and his team. The costs were very competitive as I met with a couple of other vendors as well.
After meeting with 3 different vendors, I chose Tuscany Pavers because of the details in the plan, the knowledge that was shown while creating the plan, and the competitive costs. The other vendors were not all that bad, but Tuscany had won across the board comprehensively.
I also met with Gavin and Ryan before the work was to begin to discuss more details on implementation of the design. The communication between Gavin, Ryan and myself made me feel more confident that the work would be completed the way that it was laid out in the design. Also, the issue of the steepness of the driveway was discussed and made clear on what needed to be done.
During the work, I was out of town, but Ryan kept me up to date and informed on the work. There were some unforeseen issues as there always are in construction especially of this size and scope, and Ryan was on-​top of these issues very quickly. They also went above and beyond in a few cases by doing extra work.
After the work was completed, there were a few minor items to tie off and Gavin has been attentive to the requests.
I was very satisfied with the final product including the driveway, the fix of the steep entryway, walls, steps and entry to the house. The change between the old and the new is extremely dramatic and I want to thank Tuscany Pavers, Gavin, Ryan and the crew for the hard work that went into this project.

Gave Wade another chance. He came to meet us at work and was very apologetic — a lot of what was going on that week was out of his control (when it rains, it pours), he was doing the best he could, and he just bit off more than he could chew. Been there, done that.
Not sure if we will move forward with them (still want to gather more quotes, and things are too nuts with work, etc right now to play with his design — which was lovely, by the way), but our decision to move forward with Tuscany or not will not be influenced by the disconnect earlier on.
Will update if we do choose to go with them!

Called and scheduled an appointment with the company on Monday. I was very happy to get an appointment with Wade Whitaker at 3pm on Tue.
He called at 2pm on Tue and told me he had to reschedule. No problem, so we scheduled a meeting at 6pm on Wed. Wade never showed or called. Finally I called him at 7pm and he apologized that he wrote the day wrong.
I scheduled 2 days of work and life around these meetings. Unfortunately Wade did not. I would never want to try to schedule the whole paving job and have all this go on.
I read the reviews and they sounded good, but after all this I won’t be using them.

Tuscany Pavers just completed a great backyard patio remodel for us. We received several quotes from other companies and Tuscany was the most professional, understood our vision, and had very competitive pricing. Gavin (our sales guy) was detailed, thorough and easy to work with– no used car sales feeling that you often get with these types. The site supervisor, Mike, was very professional, easy to communicate with, and very responsive to our needs. The crew itself did great work and made our horrible backyard into something we will be able to enjoy for years to come. They did high quality work (a few little slip ups, but they were quick to fix without hesitation) and cleaned up after themselves very well (after each day and at the end of the project). Overall they did a great job and we highly recommend to others seeking this type of remodel. Once we save up more money we may have to think about doing the driveway as well :)

Description Of Work:
Removed & hauled away old, cracked concrete driveway, and cracked pebble & concrete walkways and entry. Designed & installed pavers for driveway, walkways and entry. Total cost: $ 14,300.
Member Comments:
The project went very well. Designer Gavin suggested a curved entry, which enhances the project and makes it more interesting than other companies’ proposals of a squared off entry. Supervisor Jason was good at answering all out questions, keeping us informed, and making corrections promptly when needed. We are very happy with the look and durability of the pavers. One caveat — the demo/​installation teams did not always follow Gavin’s design and Jason’s written instructions. Our contract called for installation of geotextile fabric under the base material. The team forgot to install the fabric and had to remove the base to do so. We had chosen a «runner» pattern for the walkways and «random I at 45 degrees» for the driveway and the entry. The team started to place a runner pattern on the entry. They changed to the correct pattern when reminded. Jason saved us some money by suggesting we complete the northern walkway using the leftover pavers. All in all they were very good at doing whatever it took to make us happy.

The project Tuscany Pavers recently completed for us — installation of two lengthy paver walkways, a dry riverbed, partial paver driveway (in place of ancient asphalt) and replacement of water-​thirsty lawn areas with decomposed granite has made a visual difference in our property that is measured two ways: by the admiring gasps of visiting friends and family, but more importantly, by the everyday pleasure and deep satisfaction we derive from being outside and experiencing an extension of our living space that makes staying home more fun than going out.
A project such as this one could have been fraught with stress. But Tuscany Pavers provided such relentless attention to detail — from early stage project proposal and quoting, through demolition to construction and completion — that the stress level quickly evaporated and the client relaxed with the knowledge that the professionals working would deliver on every promise made.
Senior Design Consultant Louis Quinn creatively translated my ideas into a visually dynamic, affordable plan that was skillfully executed by Mike Smith and a crew of tireless workers. Led by Lino, the men who came to our house each day focused entirely on effective, thoughtful and time-​sensitive production. These workers didn’t just arrive to dig up dirt, concrete and asphalt and bang in pavers; they were artisans and proud of their labor. The curve of walkways, meander of riverbed and the placement of each and every paver were done with precision and thoughtfulness. Execution of the dry riverbed, incorporating rocks from our property along with river stone carefully selected by Mr. Smith to complement our own rocks, was completed with my oversight. But the creative eyes and hands of Lino and his workers stepped up the level of art.
Trust this company to work hard for you, to translate your project ideas into reality, to finish the work on time and to make sure you are completely pleased with every phase of what has been done, and with every person assigned to your job.
Andi Esposito
La Mesa CA

Tuscany Pavers recently completed a job that included our driveway and the walkway leading up to our front door. I couldn’t be happier with the result and my neighbors are equally impressed with the dramatic improvement it made to the overall curb appeal of our home.
Company owner, Jay, came to our home and we reviewed the area I wanted pavers installed. During the process, he made some very helpful design recommendations that I would have otherwise overlooked. We then took a short drive in the neighborhood where he showed me other jobs they had completed. This was very helpful and much more valuable for my product selection decision than just looking at pictures in a book or on a computer screen. We now have a beautiful paver installation that includes an accent circle complementing the driveway and the walkway to our home.
The Tuscany Paver construction team worked flawlessly and completed the job much faster than I had expected. They left the worksite clean at the end of each day and project manager, Frank, communicated with me daily about their progress. It was always a pleasant surprise to see how much work had been completed when I returned home from work at the end of my day.
Tuscany Pavers is a five-​star company in my book!

The company seemed good; however, it was really pricey. Every detail i wanted added to the bottom line. I felt that the representative from their company had no sense of how much I could or wanted to spend. So, after the estimate, I told them that I would have to think about it (the cost rose up to 45K)…
Then I see an ad for 30 percent off from them and called them… they never got back to me… guess it might have been a fake «sale».

After moving into my new home I wanted to create some additional path ways and patio areas to my existing pavers, throughout the yard. I was referred to ‘Tuscany Pavers’ and met with Estimator, Dave Villa, who came out to my home. He explained everything to me and showed me photographs from previous projects. A few days later, Dave provided me with the lowest bit.
On the day of the installation, I met with Project Manager, Mike, who was onsite everyday; overseeing the project and keeping me posted on the progress.
I met with Mike and explain that I had a patio area in the back that had some uneven pavers that overtime began to settle into the ground, causing many of them to be uneven and unsafe to walk on. Although, this patio area was not included in the original project, Mike was more than happy to repair the uneven pavers and create an additional pathway with some left over flag stone at no additional charge.
I cannot say enough about Tuscany Pavers. They were professional, polite, on time, explained everything to me and their work was great!
I plan on using them for a future project next year (2012) and will continue to refer them to my family and friends.
Maria Silveira
(858) 231‑2990

We got bids on our job from two different contractors in SD. Then we were referred to Tuscany by our long time friends & neighbors’ (J. and W. Stone).
Mark from Tuscany was prompt and very helpful. He walked us through what he could and for how much. No haggling, no extra fees, one firm price start to finish. He held our hand throughout the entire job process, made his cell phone available to us over the weekend and overall just did an excellent job making my wife and I feel at ease. When he wasn’t there to answer the phone, he gave us Jay’s cell (The owner). Both would check in daily to make sure we were happy.
The crew (Jose and 5 others) were great too. I personally took the first two days off work and watched everything they did just to make sure no corners were cut. My wife and I have three properties and are no strangers to remodeling/​repairs… Let me tell you this was the best construction crew I have seen in years. They took direction, & they listened. There was no ego, no hassles, all we had to do was point out something questionable and it was done to our specs.
Overall I gotta give them 5 stars… Oh I forgot to mention they were half the price of the 2 other contractors!
Dr. Paul Marsh