The Caribbean Day Spa

Stop before you do anything do not buy a groupon for Caribbean day spa. My son bought me and my fiancé two 90 minute massages on Christmas 2012. It took me 5 months to get a response. UNITA told me she will still honor the groupon because it was to expire in May of 2013. 1 week away. Never was able to get in touch after that. Very upset now because I have never had such a horrible time trying to set up an appointment and by now I know she already spent my sons money. Anyhow, I was on Rancho Bernardo today for business and I thought to myself, «I’m going to go there myself and see if I can schedule an appointment.» First the suite # is not 116 it is suite 117 and on the door it says «UNITA *massage HHP» still no answer again. This totally ducks and UNITA should not be in business.

Ended up having to get a refund for my Groupon to this place because it is impossible to schedule an appointment or even talk to anyone.

Please trust me when I write to you to avoid this place like the plague. I saw a Groupon for this place, but I called to inquire about availability first. No one answered, so I left a voicemail. In my voicemail, I left a message stating that I was ‘considering’ purchasing a Groupon for this establishment. A woman by the name of Unita return my call and answered all of my questions. She went on to further say that what makes her place different from other massage spas is that she spoke English. I told her that was not a factor but arranging something soon, as my back was killing me, was. She said she could schedule me three weeks out and even though it was far off given the inexpensive Groupon ($ 29 for an hr), I purchased it. I called her back and left a message with my Groupon number, date, and time she said was available. A couple of days later, I received an e-​mail confirming; however, it was soon followed by another one canceling it without further elaboration. I called her immediately upon receiving this cancellation e-​mail but had to leave a message since no one picked up. She never returned my call; I even called her two more times. I had about given up when lo and behold she called me today. Only, it was not meant for me. She was attempting to speak to one of her other customers. I quickly took advantage of the fact that I was actually talking to her and asked to reschedule. She tried to get me off the phone and said that her regular customers take priority over Groupon customers. I asked her why she unilaterally cancelled our appointment without an explanation. She immediately told me that I could have my money refunded and offered to call Groupon for me. I thought this was very strange and told her I just wanted a massage. She then said she couldn’t schedule me until mid-​December (three months away). I asked her if she could schedule me earlier given that I have been trying to schedule something since last month. She said that she could schedule me sooner if I paid the regular price. I told her that it sounded like a bait and switch tactic and she once again told me to call Groupon to get a refund. I asked her why she didn’t want my business and she said that she is frankly overwhelmed and doesn’t want to spend time on cheap Groupon customers.
The people who give her five stars are probably friends of hers attempting to increase the star rating on this website. She is unreliable, unprofessional, uncaring for your business, and employs deceptive trade practices. Heed my warning. Good luck.

Don’t buy this deal on Groupon! My husband purchased two massages for $ 60 at the Groupon rate. First appointment was last week and he booked his 2^nd massage for this week. The appointment was at 10am and at 8:45am he gets a call from Unita stating that she cannot accommodate the Groupon rate anymore and to contact Groupon for a refund. Excuse me? What kind of business is she running here? My husband didn’t even like the first massage but felt he had to book another since he already purchased it. DON’T WASTE YOUR TIME! Wished we would have looked her up on Unilocal before purchasing. Hopefully we will get our money back from Groupon.

Don’t buy this deal on Groupon or Living social. My husband and I bought this deal and took time off of work for out appointment. The place is in a run down complex and never got to see the inside since no one ever showed up. We tried o call several times and all you get is a recording. Don’t waste your time. Thankfully we got our money back from Groupon.

Purchased the 90-​minute massage voucher from Groupon. Would have been nice to know in advance that this place has no appointments after 4pm or on weekends. So much for for the working professional … And they made no consideration as far as extending the expiration date either.

Horrible costumer service. Do not attempt to call, no one ever picks up… Straight to voicemail. I DO NOT recommend this place at all. Most reviews are poor for this, including mine…

Unita is amazing!
If you use to getting a deep tissue massage, I highly recomend getting one from Unita. I have issues with my neck and lower back, every visit is total release.

I get a lot of massages. Unita is not only skilled but so nice. A pleasure to have her magic hands totally relax me.

Mobile Spa… She comes to your home or office! Gives all different types of Massages — Swedish, Deep Tissue, Shiatsu, Sports, Reflexology, Foot & Hand Massage. Also, manicures & pedicures. Love the body massage & reflexology! She would be good to hire for a party!