Super Maids

If I could leave a zero, I would! I purchased a Living Social and was able to get through to schedule an appointment for 2 workers for 2 hours. I called them back 3 times to confirm the appointment and received no call back. They were supposed to show up yesterday at 1:00 and they never showed up. Needless to say, I have requested a refund. So completely unprofessional!

I booked 2 workers for 3 hours using a voucher from Living Social. After waiting for an hour for them to arrive for the first appointment, I received a call stating they had had car trouble. I rescheduled for another day and waited for an hour before cancelling my voucher altogether. It is impossible to reach an employee by phone, and I have given up hope that this service is of use to me.

If I could give zero stars, I would. What a disappointment… no, that’s not the word. I would be disabppointed if they showed up, did the work, but I wasn’t satisfied. That’s not the case.
They never showed, never called, and didn’t answer the phone!!! I’M FURIOUS!
I usually clean my own house, even though it’s a total pain. Now I remember WHY! I have a huge party coming up, been doing a lot around the house, and thought, «Oh, maybe I can give myself a bit of a break and not have to scrub the toilets, mop the floors, etc. I’ll have someone else do that part.» Bought through living social, What a joke. Would never call these people again if my life depended on it. Where’s your integrity? If you say you’re going to do something, DO IT! If you’re going to be late, CALL! If you can’t make it for some reason, RESCHEDULE!
Unprofessional beyond description. RUN!

I purchased a LivingSocial voucher for 2 hours of service by 2 people as a gift for my mom because she is having a party this weekend and as she is getting older, I didn’t want her to have to do all of the cleaning herself. I called last week to set the appointment up and had no problem getting an appointment scheduled for this morning. My mom rearranged her schedule so that she could be there when they got there. Yep you guessed it, they didn’t show up and they didn’t call her. She called and left them a message and has yet to hear back from them. Unacceptable!!! I will be contacting LivingSocial for a refund. Simply unprofessional!!! Nothing Super about them!!!

Well I had a bad experience and never purchased the living social I wanted a three hour window for Friday. First when I went to their web site they were offering the same deals as living social! WHAT! where is the discount. I called and left a message at 9am and when I didn’t hear back I called again about 3pm and was told the mailbox is full! What a mess. They need to get their act together.

HORRIBLE NO STARS!!! Called numerous times to schedule with no call back. I called again today and it said mailbox is full. I requested a refund from LivingSocial.

This was a very bad experience. I would give them 0 stars if I could.
I bought a voucher on Living Social. When I called to schedule service, they were so fully booked that they scheduled me two whole weeks later than I had hoped for.
The day of the scheduled appointment was today. The cleaners did not show up. I called the company. All I got was a recording saying their mailbox was full. Luckily, Living Social was very sympathetic, and reimbursed me for the useless voucher. I’d give 5 stars to Living Social and ZERO to Super Maids.

I would give this place 0 stars if I could. I had hired them to clean the house following a full house remodel. The house has no furniture, and all cabinets and flooring are brand new; however, I was very clear that the house was covered in sawdust and that cleaning it was our main priority. The company sent 2 non-​English speaking people who were very clearly not professional cleaners. They cleaned the house the same way I would’ve at age 8. We kept showing them where there were still piles of dust, and they would take a dry cloth, brush it off for 5 seconds, then look at us and say «ok?». I had to call the company numerous times to translate and explain that there was still dust covering the ENTIRE house and that it had to be redone. The cleaners did not understand and continued asking «ok?» even when our hands were literally filthy after touching various surfaces and showing them. After 6 hours of being at our house, we finally had them leave, and came to an agreement with the company that we will not be paying for their services. They wasted a full day of ours, and now we need to hire a professional cleaner to come and actually clean the entire place.

I would give this ZERO STARS!!! I never have a house cleaner and decided to give myself a birthday treat. I booked the appointment for Wed. March 2, at 9:00am. By 9:20 noone was at my house so i called and asked if they were coming and the lady that answered said I was booked for the next week. I told her that I absolutely did not book for the next week and that I really needed someone to come that day. She said she could have someone by 10:30. Noone ever showed up and then they stopped answering the phone and let it go to voicemail. I left a message and never received a phone call back. This is a terrible company and I would NEVER recommend them to anyone. I wish I had done my research prior to buying the Living Social coupon. I will be calling for my refund.

I booked 2 workers for 3 hours using a discount from Living Social. The price was very good and the 2 women who came were very pleasant and hard working. That’s the good news
They were just over 90 minutes late; arriving at 1:35 pm instead of noon. I never received any call from the company to say they would be late. The calls to the office initiated by me after 40 minutes were appropriately polite and apologetic. The office blamed it on the workers, but the women said they had been booked until 1 pm quite a distance away. Not cool to throw your employees under the bus and not accept the responsibility for lousy scheduling!
As far as the work goes it was satisfactory. I have 3 bedrooms, but asked them to exclude one so they would better clean the rest. Some of the house was very empty and already clean and some needed extra attention. They did not manage the time well and unfortunately the area i wanted cleaned well was brushed over — the kitchen. I had asked them to clean the inside of the microwave — they did not. they did not clean my glass cupboards and the floor was done so fast that drops of sugar water (from hummingbird feeders) were left and all it took was a single wipe with a damp cloth to remove. They must have gone over some wall areas with a dry mop so that there’s a line of debris about a foot from the ceiling and dust above. I won’t list everything that was missed or done too quickly — you get the idea.
They left at 4:25 which meant they could have done better in my kitchen with the 10 minutes I paid for but did not get. That sounds so petty, but they were an hour and a half late so i guess i felt entitled to the whole time.

I scheduled a cleaning for 3:30 on the Monday before Christmas. At 3:45 I called to find out why my cleaners had not yet arrived and was told they had a flat tire and would be to my house as soon as they could. I was understanding and said I would wait for their arrival. After I made several calls to follow up and was told they were working on getting someone to my house, around 7pm I finally gave up and cleaned my house myself. I never heard back from the company and no ever showed up. This was the least professional experience I have ever had. Would give zero stars if it was an option.

I purchased a living social coupon for my daughter to have her house cleaned for a birthday gift. Her house is small but it was pretty messy. She was so pleased with the job they did that she asked what she needs to do to get them to come back once a month!
The two women sent to clean were very nice and extremely professional. Their services are competitively priced too!

Two ‘super’ ladies just left my home. They left it spotless! They were so sweet and helpful.
I was impressed with their efficiency and thorough cleaning. I have out of town guests coming tomorrow and the house has never looked so clean!

The 2 ladies that came were so professional. and fast… they did a better job then I had hoped and hope to have them come back on a regular basis!