Sunrun

Avoid these frauds. They damaged my roof. Took over a year to install. And were exceptionally rude throughout the process.
Go solar – but choose a reputable company — not these people.

My home is powered by the sun. System was installed in a day. I was kept informed every step of the way. The Installation team (DJ) in From San Marcos did an excellent job. Neat, clean, and friendly.

We’ve had excellent service using Sunrun! From the top down I can’t say enough great things about the quality care they provided us. I expressed my concerns after reading reviews on Unilocal,but now I’m guessing fewer satisfied customers are posting skewing their ratings. We had 5 companies come out and by far our guy beau was the most knowledgable. And he’s been supportive of us through the entire process. We are happily up and running and becoming our own power company. They get 5 stars from us! Oh and they’re Costco affiliated and the longest running company we’ve found — huge importance to us. And if you’ve read about the tesla battery their system is compatible!

I had Sunrun install my Solar about a year ago and was very pleased with the process and the product. The Sales Rep, Liloa Papa, was fantastic and did a great job of explaining everything up front: process, permits, panels, cost, time frame, etc. His consultative approach made everything easy to understand and he answered all my questions thoroughly. The system looks great, works well and I am saving about $ 100.00 each month! Thank you Liloa and Sunrun!

If you want to spend the rest of your life being hounded by these guys, then by all means, contact them.
They will not stop emailing or calling me. Sep 8 I told them no thanks, I found a solution, and told Logan to stop contacting me. He said ok. Sep 28 Logan asked me if I am still interested. I ‘politely’ reminded him about Sep 8. Oct 14^th I get a phone call from a different person and now I’m getting annoyed. I complained on the
list. Oct 20^th — another call from yet another rep — I just hung up. Nov 15 I get a promo email about new pricing. Completely fed up now. I told them that’s it — one more call/​email and it’s time for Unilocal.Today I get a call from them again, a different rep, different number 424 280 7017. I just complained again on
.
I’m in a business where I cannot ignore calls, as they may be potential or existing clients of mine. So when I get calls from someone who I repeatedly have told to stop, I have to take it to this level.

Let me start by saying we could not be happier with our new solar system from Sunrun.
Our experience with everyone involved was professional and friendly all the way from start to finish.
I’ll start with our initial contact; our appointment was scheduled quickly. Thomas Celaya was assigned as our Consultant. He arrived at the scheduled time and was well dressed and friendly. By the time he had finished explaining how the system would work and the options we had we were comfortable going with the «Power Purchase Agreement» or as they call it «Sunrun BrightSave.» We chose this option because there was no upfront expenses or down payment, only a monthly commitment and at a rate that is locked in for 20 years! I’m pretty sure SDG&E won’t do that! They also guarantee the power generation for the life of the contract and will maintain the system the entire time… the way I see it there is no downside risk.
Once we agreed to the design which took a few days, the installation was scheduled. I especially liked the fact that they stay in touch with you for every step and let you know exactly what to expect. That’s where Patty Ziolkowski came in, she’s the Project Planner. Her communication was great, mainly thru email but I did speak with her a few times and everything went as she said it would.
The installation team arrived a few days after we agreed on a plan design and went promptly to work. They made sure to even protect our rain gutters from the ladders, needless to say I was impressed. Our installation was to take just shy of 2 days. Unfortunately, while installing they discovered a suspect area on the roof and much to my surprise the Branch Manager, Ryan Inchaurregui, called me to explain the situation and with my permission, he contacted their trusted roofer and coordinated the small repair. Which again, I was very impressed and glad that I did not need to take care of it. It took a few days to get the repair completed but once it was, they were back out the next day to complete our installation.
I could go on but I’ll save you some time and simply say that if you are considering solar, you need to call Sunrun and ask for Thomas. He is professional, knowledgeable and shows you all of your options; I’m sure you will be as happy as we are!
Oh, one last thing; Sunrun has an app and website that they set you up with and you can see up to the minute what your system is doing and how much power you are generating… it is a little addictive though… I find myself checking it a couple of times a day to see how much the sun is doing for the environment and saving me money at the same time!

LIARS! Will tell you anything you want to hear to get you to sign a contract. They told my mom not to worry about the cost, because she could just pay it off monthly. Here we are a couple months later receiving phone calls from them threatening to send us to collections unless we pay it in full. My mom is on disability & doesn’t have $ 25,000 laying around. The stupid shit heads in the finance department tried to convince her to apply for a credit card to pay off the balance & then pay off the credit card monthly. What scum bags!!! We agreed to monthly payments for the solar. She made it clear from the very start that she could not pay it in full.
They also did a very poor job with the installation. Our pool guy used to work for a solar company & he said that he could tell just by looking at it that they really half assed it, & that we should’ve gone with another company for sure. My mom had to ask him about how to use it because sun run never went over it with her. The employees that did the installation were very loud, rude, & unprofessional. They would constantly yell back & forth to one another from the driveway to the roof about things completely unrelated to work. My family had absolutely no interest in hearing an hour long story about how one of their aunts is a gold digger. They also showed up a good 3 hours late a few days.

We’ve had a great experience with Sunrun. Ignore the snarky remarks from renters. The Power Purchase Agreement isn’t suitable for anyone but homeowners. Better use of our money than buying panels or leasing them.

Everything seemed fine until I got the quote. I was quoted $ 8k for equipment and nearly $ 12k for installation for a total of just under $ 20k. I inquired about the high cost of install and I was given a B.S. answer.
«The installation fee is a catch-​all for everything that isn’t equipment. Costco asked us to break it down this way in order to calculate the cash card value easily.»
When I inquired more about this, the company stopped responding to me completely.
The good… maybe?
The price of $ 8,100 (equipment quote) for a 6.76 kW system is far less than Costco’s 5.17 kW system that sells in stores for $ 12k+. That’s a good deal for sure… assuming Costco isn’t over pricing it by too much.
The bad…
Though most places I looked up said it only took a day for install, Sunrun quoted me two days for install. I’m no pro, but a master electrician and 4 very well paid laborers (we’ll say 100/​hr for the electrician and 24/​hr for the laborers) is only $ 3200 for two days of work. That leaves almost $ 9,000 for the, «Catch-​all».
Seems to be they are robbing people and hoping they don’t mind since they get a tax break… which you only get IF you have that much to pay in taxes.
I’m very disappointed that Costco would endorse such a company.

I’ve had Sunrun for over a year now and just got my true up bill from SDGE. It was over $ 1,100! Which means that they completely undersold (or rather, under leased as we are leasing our system) our system. We were promised that we would be able to use our A/​C without having to worry about the cost. They figure the system from the previous 12 month bills, which we didn’t use our a/​c at all. We told them that and to allow for it. We were told not to worry that we were going to have plenty of power. I need to add that in order to get out of the trenching, they tried to put less panels on our house (and took over 12 weeks to install the system as well)! It’s bad enough that I have this bill, but what I am REALLY sore about is that when I called to inquire about adding panels to our existing system, this was the written reply I got:
«Thanks for contacting Sunrun about increasing the size of the system on your home.
While Sunrun does not add panels to existing systems, you may be able to add a second system. To determine whether your home is eligible for a second system, you’ll want to make sure the additional production will be to your benefit. We never want to provide more energy than you can use.»
So they undersold me a system that doesn’t meet my needs and are telling me that they are refusing to upgrade the system to do what they promised me this system would do. My only option from them is enter into a NEW contract for an additional system that they are claiming probably wouldn’t save me any money! It’s not like I’m asking them to add the panels for free. I’ll pay for them, but there is no reason why I need to «add» a second system.
Go with Solar City and forget these people. They are either incompetent, dishonest or both. BTW, I too, went through Costco for these people. I referred someone and was supposed to get $ 1,000– I even filled out a tax form for it– but never got a check.

We had our solar system installed 2 years ago through Helio Power/​Sunrun via the HERO program. The deal was seamless and installation was very professional. I have no complaints. We haven’t paid an electric bill since our system was turned on, and last year I actually received a check from Edison for over $ 100!

We had a great experience with Horizon/​Sunrun Solar. They finished installing our panels today on our 1^st & 2^nd stories of our house, after a day & half of really working hard. Champ and his «A Team» we’re very professional and courteous. Champ was knowledgable and able to communicate the instructions of the system clearly. I would highly recommend Champ, his A Team, our sales rep Eddie Feuer and Horizon/​Sunrun for a smooth transition to solar!

I am very happy with our experience with SunRun. From the sales technician, Eric Mahr, to the engineering, to the installation … everything went great! The installers were amazing, respectful, and professional. So happy with our system and thankful we decided on SunRun for our home PV system.

Very positive experience. Josh was great and supported us from out first meeting till we turned on our system.

We went with Sunrun because they were affiliated with Costco. Unfortunately, they were way more interested in getting the sale than the follow through. They were dishonest with reasons for delays and then said we would have to pay over $ 2000 to get trenching which was not listed as exempt in our contract. They then said this was common but had never mentioned it in the sale or would they address where in the contract this was exempted from their promise to cover the full installation. They refused to answer any of our questions about this in writing and then ceased communications. We decided not to pursue a long term contract with such a company. Costco was very good in getting us our deposit back. We will go with a more reputable solar company.

Two days away (Sunday), is national solar Day. After checking a few utility bills for a broader representation, I am now ecstatic to report my savings to be around a hundred dollars a month. From the start, things were a little rough around the edges, but SunRun worked tirelessly, to confirm needed supply of stock, cities planning approval, feasibility, direction of Suns path for my area with regards to the house positioning as well as shade zones, inspections of all work to confirm all codes were met. They were «simply put» on top of everything at any given time. I had lots of questions during the build and they took the time to clarify any and all queries regardless of others opinions. They truly took us in as family and answered any question, even if research was needed, in a timely matter. My heartfelt recommendation for a customer sales/​representative is hands down; Liloa Papa. His SunRun number for contact is
(858) 478‑6786. He regularly uses his smartphone, but I will leave it up to him to provide that when it’s appropriate.
He can be reached through
As well as
Come join the folks who seriously want to contribute to a cleaner more affordable future. You won’t be disappointed! Our place is a little run down and they made sure their installation was clean, secure and only top-​notch!
My thanks and gratitude go out to SunRun and all involved in the SunRun experience, from sales to installers, customer call center specialists and the specialists involved at the job site.

Do not buy from this company. They conned my elderly parents. They never explained what they were buying and was pushed into it. When I tried to talk to a supervisor on a payment issue they disconnected me twice !!!

My system broke after 1.5 years. I called customer service to tell them the system production looked off and was rudely told I don’t know what I talking about. A month later they realized the system wasn’t right and sent out a tech to look at system. A small part was installed wrong and actually melted it go so hot. This shut down a few panels and the guy said it could have actually caught fire. Yikes! He said they have a bunch of new guys working for them now.
I really regret going w Sunrun. Also, Installers were slobs and left garbage all over my property, and constantly asked to use our bathroom which they left a mess.
Go w someone else.
Update: Now they are trying to kiss my butt so I change this review. Offered me money for the lost power. I said great I’ll take it. Surprise surprise, no credit and no returned email.

We’re in San Marcos and I had a Sun Run rep come up my driveway while I was putting the kids in the car. He acted like he was super high. He started his pitch, but I told him we weren’t homeowners. He proceeded, so I let him know that my husband actually sells solar, so were aren’t interested. He then inferred that I was a lesbian, presumably to insult me, and left. Can’t imagine anyone hiring that guy for door to door. Scary. Stay away!

Sunrun is our lease company while REC solar did the install for our project (they are now merged and are known as sunrun only). The company delivered on almost everything promised, except we are still waiting for our $ 500 referral bonus offer.
We are satisfied by our solar installation for the most part. The only issue I have is that our panels sit pretty flushed with the side of our roofline and that was NOT the the look I was hoping for. It makes the solar panels more obvious and obtrusive. I think that with the amount of roof space we have, the company could have done a better job with the design aesthetics. And if I had realized the outcome beforehand, I would have ensured that they redesigned the system to reflect my preference more.
My only other complaint is that the timeline for install is slower than we were hoping for. We signed our contract march 13, had our roof evaluated next week, and our design was approved by ⁴⁄₈. So it took nearly a month for that. Our panels were installed 5/​5, inspection took place a couple of days later, and then turned on ⁵⁄₁₅. It took 9 weeks total. I am not sure about completion for other solar project, but 2 months seemed long for us.
Everyone we dealt with were very professional. Our sales guy Josh was on top of questions I threw at him. It was his responsiveness and follow through that finally convinced us to go with sunrun above a couple of other competitors. In addition, their lease agreement was the better deal. We are currently saving about $ 60/​month on our electricity. However, we did put some money down. After factoring the down payment money into the equation, it will take us about 4 years to recoup that cost and after that, we will be saving about $ 600 annually (unless netmetering charges goes up if the utility company gets itS way)
Solar is worth the investment. I would do it with a lease with no money down. It is a better deal than the utility company’s set up. I was initially against solar because of the way it looks and the cost, but I love it now that we’ve had it almost 2 months. Our panels are producing more than we need currently because of the great weather. I am hoping that we’ll continue to see even more savings in the future, especially since our electricity bill seems to skyrocket in the winter months.
Sunrun is a great company to deal with. And they have a lot of incentives so that our monthly bill is even less than what our contract initially stated (we are saving an additional $ 5/​month this first year because we signed up for online bill pay). We never had this great deal with SDGE!