Sunglass Hut

Went here because they are the only location in the San Diego area that sell a lot of Persol sunglasses and I wanted to try some out. I went in looking for a specific model: PO3046S ²⁴⁄₅₇ Polarized | Reflex Edition to be precise. They only had 1 of the colors in that model series, when there are actually 5 different ones online. Unfortunately as well Sunglass Hut don’t match competitors prices so they are extremely over-​priced I’ve come to realize. They think they are the best too, which is funny. I’ve seen sunglasses here that competitors sell for $ 200 less and include the same 1 year warranty. The staff pretend to be friendly, but they don’t actually give a damn about you; they told me I look the best in the most expensive pair of sunglasses they have and not others I showed interest in; I could tell they didn’t mean it for the more expensive ones. I did happen to want a pair of Persol sunglasses and ended up getting that pair because I thought they weren’t much cheaper online at the time, but then there was a sale or something because I ended up finding them for a lot less. After I walked out with them, I realized that the guy forgot to put in the cloth, warranty, etc. that was supposed to come in the Persol case. How does this happen? It’s a $ 400 pair of sunglasses. I later noticed that there is a scratch on the lens frame (barely visible I will admit), but I didn’t notice because the pair that were given to me were new, not the ones on the shelf in the store; he unwrapped them from a box. So I guess that is a manufacture defect. I’m going to try returning them tomorrow because I found them for much cheaper online at this point, about $ 200 instead of the $ 388 I paid in-​store. I’m just hoping they don’t give me shit about the frame, as if I caused the scratch or something.
I would recommend this place for trying on a pair and then just buying it elsewhere unfortunately.

This is a late review, but thank you Fashion Valley’s Sunglass Hut for my polarized Ray Bans that took me three stores to find. It was a rainy day, and I decided to get a pair of glasses since I lost my old ray bans. My head is pretty tiny so I needed the smallest adult lens size (I think 54 mm?). I went to three other locations but they were all out of my size! But thankfully this location had it. The guy that helped us out was really nice, I couldn’t catch his name though.

This update does not reflect my experience with the staff. They are actually very accommodating and friendly.
I’m giving two stars simply based on the product that I purchased here because at the end of the day, that was the reason for my visit to the store. My wife bought me a pair of Prada Sunglasses for my birthday that started to deteriorate almost immediately. The layer of film on the lenses started to flake from the edges. At first, I thought it was something I had done to them, but after a while of not using them, I noticed it was getting worse. I am adding a photo of them to this review. When you pay $ 300 for a pair of sunglasses, you expect a certain level of quality.
Please DO visit this store, they are very nice, but stay away from the Prada brand! My Ray Bans that I purchased 5 years ago from Sunglasses hut are still holding up very nicely

I went to Sunglass Hut with my mom to get a pair of my shades tightened at the temples. Kat was extremely helpful and fixed them right away.
Afterwards, while my mom was looking around, she recommended a couple pairs that would go well with her face shape and my mom loved the Gucci’s she picked out. This is no easy task since my mom is extremely picky and has a hard time finding glasses that fit her face properly. The only downside was that they were a little crooked but Kat adjusted the frames until they fit just right!
I love Sunglass Hut’s amazing customer service and will only buy my sunglasses from them.

Horrible costumer service. We just came to return one thing & they acted like we were not even here. They helped every other costumer around us (some were just looking around & obviously didn’t need any help). We nicely asked if they were able to help us & he replies with «oh you need help? «NO F’in SHIT! We were just standing here just to be here?! what kind of stupid question was that?

Daniel is the best… buy all of your shades here at downstairs sunglass hut at fashion valley because he knows exactly what he’s talking about !!! Customer service is A+++

Visited on February 22^nd, 2014 to return a pair of sunglasses with receipt. The girl at the counter was rude and had attitude. I’m sure if I was buying instead of returning the chick would be nicer. Sunglasses were in perfect condition and well withing the return policy.
Folks, I’ve shopped at Sunglasses hut for over 10 years. No more! I will window shop and then buy them on E-​bay. The market up for sunglasses are ridiculous for for such a commoditized item.
If I must buy retail, then I will go to Nordstroms.

As a disclaimer, I’m basing the 1 star on a recent disappointing experience from this store in particular. Like all extreme reviews on this site, use your discretion with my opinions. And of note, I hate dishing out the 1 stars.
Here’s a behavior that I have grown accustomed to from large retail stores. Initial visit, you have cash/​credit ready to burn, the staff are polite, attentive, and helpful. They’ll smile as the cash register chimes before sending you off on your merry way. What separates genuine interest in customer service (i.e. Apple) is what happens after the cash register closes.
I’ve been a long time customer of the Hut in various locations. I have bought multiple pairs of Ray Bans from them. My wayfarer’s right lens cracked at no fault of the manufacturer. Took it into the store, was told I’d have to get replacement lenses and return. I was also warned the only a few employees «felt comfortable» repairing glasses but I was assured once I get the lens, I will get my glasses fixed. Odd that workers at a boutique sunglasses store cannot perform basic repairs, who are they hiring? Untrained college kids? I went along with the plan anyway.
Received the lens, called ahead for the specially trained super employee, spoke to Brooke who happened to be one of the special ones, was turned down saying she was the only one working in the store and to call the next day where they will have multiple employees and that she too would be available. Fine. Called 10am, no body picked up at opening time. Got a hold of someone later — spoke to another girl who wasn’t Brooke but she too could fix glasses. She told me to come anytime after 12 since she was the only one in the store at the time. Great.
I go to the store early afternoon, saw only one girl working the floor who sounded like the person I spoke to earlier. Patiently waited to be served (store was busy). Was told she could not do repairs (odd…she sounded like the person I spoke to earlier), told me that I must have called the other store in the same mall (nope, I picked up a business card from that store which had that exact store’s # to avoid speaking to automated machines). She was hurried which gave me the sense that she wanted to brush me off — fine, she was busy. She turfed me off to the other store so off I went, while getting paged by my hospital in the meantime (took a precious lunch break to get this addressed).
The other store was even less helpful. The college kid told me they didn’t have the right «equipment» to replace lenses. He referred me away to lens crafter, even telling me with certainty that there was a store within the same mall — he lied (likely to shoo me away). Luckily Unilocal came to the rescue with the Unoptical (you can find my review here:
).
Granted this was one sour experience but it was enough to convince me that my business was not valued, that rather then telling me they either could not do repairs or did not want to (neither of which are acceptable), they were clearly too busy, short-​staffed, and did not have qualified employees at the time of my visit. That’s enough to shake my confidence in any business for long-​term customer relationships.
Protip: Have more people working on the floor and have a formalized system for dealing with repairs — should be a no-​brainer.

From Chanels to Guccis. They have a good amount of selections to chose. I’ve gotten 5 out 6 of my sunglasses here. If for any reason your sunglasses gets scratched within 3 months that you purchased your item here, you get a brand new one! I always go to Trixia N. when I purchase a new pair. She’s super sweet and not pushy at all. She had the patience with me when I was so undecisive between a pair. Stop by here and see Trixia, you won’t regret it!

I came here on Valentines Day determined to get myself a bomb present for singles awareness day. Noni helped me out. He was super chill and kept it real while helping me pick out the perfect pair of sunglasses. I was super happy with the service and I walked out a happy man. :D

I’ve been here a couple times to buy sunglasses, and both times have been great experiences. The main reason why I chose to write a review is because of there exchange policy. I went in to see if they could clean out some white gunk between the lens and the frame (it was extra glue coming out, I think), and they just simply replaced them. Beautiful!
The only reason why they don’t get five stars, is for their customer service. Don’t get me wrong, they are very attentive and considerate when you come in, and are very friendly when helping you find sizes/​styles. I feel like they were a little too pushy for the more expensive polarized lenses, so that irked me a bit. I understand they are trying to upsell and be a strong salesperson, but that’s a fine art that I think some of their reps need to work on.
Almost five-​star worthy. Almost!

Like the shop but the prices are way too high.

I recently stopped by the Fashion Valley Sunglass Hut to buy my fiancé a pair of sunglasses for his birthday. Even though I was dressed in bum-​ish clothes, they were very friendly and helpful in helping me find the perfect pair of grown up yet trendy sunglasses. The selection of sunglasses are good and they also have a good return and exchange policy.

Great, honest customer service. I was impressed.
So I am particularly picky when it comes to two things in life: shoes and sunglasses. I want quality, but I don’t want to pay up the nose at the same time.
But they were having a sale, and it drew me right in. There was a guy and a woman working in there. The guy was quick to greet me and asked if I was looking for anything in particular. I asked about the sale and he directed me to the sales display. I tried on a pair of Gucci sun glasses that I loved, and after chatting with the guy for some time i agreed to buy them. While he was ringing me up I stepped aside to look at some other glasses, and I overheard him talking to the woman. It turned out those glasses were not on sale, and they were $ 300. It seems someone just stuck them there. I could tell the guy was very embarrassed that he made the mistake, and he awkwardly told me he was very sorry. His response was fine. I mean, he felt bad that he got me excited about a pair of glasses that were not on sale. No problem though, as I was eyeing a pair of Prada grasses that looked more unique anyway.
I tried them on, and loved them, but wasn’t too sure if they complimented my face shape. I asked the woman if they get a bonus for commissions, and she admitted yes. I thought, man, I won’t get an honest opinion now. I asked her to give me an honest answer, despite the promise of a bonus to her paycheck, as to hoe these glasses looked on me. She told me they looked great, but then she went a step above and beyond and showed me WHY they looked good. She told me that my face was narrower than hers, and she put them on herself and pointed out why they didn’t work with her face shape, and then she put them back on me and pointed out the difference. Had she just said «yeah they look awesome», I would have been a bit unsure, but because she showed me why hey looked good, I was convinced they were the right pair for me.
So I got some great customer service, some awesome Prada glasses, and at an amazing price. I saw some Ray Bans with my name on them, so I may have to go back.

I’m the single pickiest person in the world when it comes to sunglasses. I’m very selective with what I want, and I have a tough noggin to fit. So, any time I walk into a sunglasses store with intent to even consider a new pair, it’s at least a 30 minute ordeal. And I still have to go home and think about it.
Regardless of my use of labor-​hour resource and lack of purchase, I have twice been to this location and never been made to feel bad about either. I wish I had gotten the guy’s name the first time I went in last year, but I made sure to get the girl’s name this time.
Trixia (I didn’t get the spelling) was very pleased to help me. She asked me what type of glasses I was looking for and brought me every pair she thought met my wants as I picked my own. While I was looking through, she was constantly bringing me ones I hadn’t seen yet or even overlooked. I did feel bad after her 30 minutes of commitment to no commission, but my guilt was self-​inflicted. None of it came from any facial expression, comment, or gesture of hers. The same is to be said of the guy that helped me last time. I just wish I had gotten his name.
In summary:
The sales staff here has patience like nobody’s business, which probably means the management here puts a high importance on customer service. Their selection is great. And even though they sell at full retail price, their sales staff really makes the experience seem that you will get what you pay for if anything happens to your newly purchased poker face.

The staff at the Fashion Valley mall Sunglass Hut were very kind and friendly to my friend and I on 3 separate visits. However, on that third visit when I had already decided upon my purchase, the manager who was ringing us up was extremely rude and questioning to my friend who is another employee with the company. She was so rude that I decided not to purchase at that location.