Microsoft Store

If you need any help or repair, it takes a long time per appointment and also several scheduled visits to get what you need. I wish it were faster, but at least the staff is friendly and knowledgeable.

Went to store for a class on Windows 10. Had a reservation and they double booked the training room. Had our class on the noisy sales floor with an employee that was so sick she could barely talk. i was told by another employee that the Cub Scott’s had the room and that was more important as there was more of them. Shame on you Microsoft you can do better
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I was pretty frustrated going in with a 2^nd keyboard made by them that didn’t work although I did buy from other places. But thankfully Elisha was so helpful! She was patient, understanding and nice! She made the experience everything I wanted to be! She exchanged my product for a working one and got the Bluetooth working on it! So happy! Plus good management for making it happen

My mother n law has the Surface Pro 3 and the Microsoft Store here in San Diego wants $ 300 to attempt to fix a problem that is endemic. On top of that they claim it will be out for repair for a month.
So frustrating how different Microsoft Store is from Apple Store. The service from Genius Bar is so much better than the apathetic Microsoft «support». What a waste of my time. Guess these Surface tablets are disposable and brick and mortar Microsoft Store is not for servicing.

Not sure why all of the haters are on here but this is a great store with all of the Windows gadgets. They have Microsoft products like the surface and outside hp and others that run Windows.

I rarely choose to upgrade my laptop software. Did it recently and caught virus!
Went in the store for help. They tried at the spot but it was sicker and need to be checked in a few days to be cured. Less than one week later, I got a email notice that it was all well and ready to be picked up with free upgrade (with my prior consent) Window 10.
Got home, couldn’t find my docs nor files! Signed up online for another appointment next day. Went in and was shown how to locate all my files.
All the staff who helped me during my 2 visits were totally super pleasant and professional! Not a bit made me, a low tech senior, feel stupid at all by being patient and listened to what I asked.
Excellent experience!
Just realized that instead of posting this review on the store I intended to in Woodfield Mall, Schaumburg, illinois, I posted on this one by mistake! Senior moment!!!

Thanks to jason b. For a very informative experience helping me pick out a good device to replace me and my wife’s computer. Great customer service, very knowledgeable a great holiday shopping experience.

If I could create a MINUS choice for reviews I WOULD. Since day one I had «technical problems» with my computer. Every time I went in the Techs seemed more concerned to talk about their weekend than help me! But WORSE than the lack of Customer Service and the apathy that the employees have is their. HORRIFYING Phone Procedure to try to get through to the staff at this location. You the call the «store» and it is NOT the location you think that you are calling the people that answer the phone are a Call Center and are Rude! Then they put you on hold even longer and cut you off if they don’t like your answers. DO NOT BUY HERE!!! I want to save you from constant frustration and pain!!!

As I try to learn how to make my computer jump through hoops, I often end up at the Fashion Valley Microsoft store for advice. This often means waiting longer than I’d like to — their on-​line appointment system does not guarantee you a time — but once I get to a technician I know I’ll get exactly what I need. My favorite tech there is Julio — terrific service!

My Surface Pro 2 keyboard was having major issues (not working for over a week) so I finally took it in to get checked. The store was busy at 5pm on a Saturday and it was a little difficult to get more information and get checked in for an appointment.
After finally getting set up with a 5.30pm appointment, the staff explained that they were running a little behind schedule and I would likrly only get help around 6pm. There are many computers on display so the wait was definitely bearable. Also, while I was surfing the internet members of the staff would come by periodically to check on me and offer water etc.
I ended up being able to see a technician (Jason) at 6pm. After telling him the issue he immediately knew what to look out for and determined that the keyboard connection was faulty. He ran into the back and brought out a new one, changing it for me on the spot at no charge and without me even asking.
I definitely had a great experience here in terms of customer service, with all the staff being very friendly and welcoming despite being busy handling the crowd in the store. Thanks once again to Jason and the rest of the Microsoft Store team!

The customer service here gets worse every time I come. The less customers there are, the least likely you are to get some customer service. Avoid this place unless you have no other options… Don’t call unless you have 40 minutes to hold before getting hung up on and 40 more minutes to call again.

It’s 2 pm. There were at least 11 employees and 4 customers but no one is available to talk about my surface pro problems until 3:15 PM. It needs repairs but the concern meter at this store is on Empty. From a customer support system I say this is frustrating and I don’t recommend to anyone to purchase this product because when it dies, which it will they are not concerned or even feign concern.
I am troubled by the lack of service and care. One woman was very nice and friendly but this «system» they set up is not for the benefit of a person like me who works for a living. Now what am I supposed to do with this tablet I spent a lot of money to purchase that no longer works?

Spent three hours there yedyerday trying to fix windows 10. Tech blamed me, google etc. Did a reindtall and now worse than ever.

I have ventured into this store more times than I’d care to admit. Every time I am greeted by friendly staff and Shane who seems to work there non-​stop! And lucky for me too! Because Shane is brilliant! It takes a lot of patience to work with un-​tech-​savvy customers like me and he does an amazing job! Shane is always friendly, kind, knowledgeable and gives you the sense that he really does genuinely care. Even during tech nightmares where others cannot seem to find a solution, Shane always finds a way and it is always far better than expected! A real life saver! For all the times he has done the extra work I wanted to say thanks and show my appreciation! I literally almost cried with joy this last time he saved the day again so figured it is about time I say THANK YOU!!! :D and from my little dog too!

Came in to kill some time at the mall recently and sat down to just browse and look at the new computers out… well those don’t have glowing fruit on them anyway. The place is well lit and organized. I sat down and started playing around with the ultrabooks and wasn’t bothered by the salespeople too much. It was nice to just sit there, take a load off and take my time.

I definitely changed my mind about this store! When I walked into Microsoft to return my faulty surface pro 3 charger for a new one and to get a screen protector since they were out of order last time, I was really surprised that one of the general managers (Michelle) recognized me. At first I was a bit wary since I didn’t know how she knew me, but I was really impressed when she told me she had read my Unilocal review the prior night and felt bad for my plight. Turns out, the phone call was answered by someone at the call center– and she reassured me 2 – 3 weeks is definitely a long time to switch chargers. So my charger was changed and when I asked about the screen protector, she was really friendly and fast in helping me find an expert (thanks Chelse [e with an accent]) that could help me put it on. Though the first screen protector was cracked, the second one was perfect and both remained functioning when I went home.
I went into the store and left the store happy within 20 minutes! My experience this time at Fashion Valley’s Microsoft store was definitely a more positive one thanks to the more helpful and super attentive staff. Next time I’m around the area, I’ll have to take one of their classes to make the most of my surface pro 3!

So it’s 10:55 a.m. I have a 10:30 a.m. appointment. I have been told they are an hour behind schedule. No phone call or heads up to communicate that to me. They expected me to just show up and stand around for an hour.
I’m here because windows 10 crashed my computer (2013 Asus Ultra) ! It literally won’t turn on after the install!!! Ugh Microsoft so far is ⁰⁄₂

After being on the phone with support for almost 2 hours I decided to make an appointment at the Fashion Valley store so I could get assistance with my surface 2. Appoint scheduled for 2 pm. It’s now 3:35 and still not waited on.
The customer services stinks!!! Despite having an appointment I have been waiting for one and a half hours with no sign of anyone able to assist me. Go to Apple.
I gave this store a one star because at least it has air conditioning.

It took multiple trips to try to resolve my problem. I had to retell my saga to multiple techs. The person that helped me this morning and sent me home to get a product key appeared not to remember me in the afternoon. Really? Problem not solved. Offered 2 week turn around diagnostic test if I purchased a support plan. I had appointments every time. Always waited 15+minutes after the time. Each time I was told that they had lots of folks walk in and low staffing. Why have an appointment system?
The cold bottle of water was appreciated.
I went to Geek Squad directly from the Microsoft Store. Greeted warmly. No wait.
Microsoft Store needs to rethink staffing and staff training. They are trying. Need support from leadership. You just released Windows 10. Hello! There is going to be a lot of traffic.

So basically I wanted a new ultra-​book because I needed something lightweight with lots of battery life and I’ve never ever been a fan of Apple. After researching tons on the internet I came to the conclusion on which laptop I wanted buy. A lot of sources were saying to go to the Microsoft store to buy it because they have «signature» edition laptops which do not have any garbage bloatware on the computer giving a vanilla unaltered version of pure Windows. The laptop was the same price as Amazon and since Amazon charges sales tax now, there was no financial incentive on buying it off the internet now.
I think its quite funny how Microsoft opened up their store just a couple doors down from one of the main Apple store in San Diego, its almost like they are so desperate to rival with them. The setup inside the store is like your typical Apple store, all the devices are out on display in front with the accessories sitting on the back wall. They carry pretty much all Microsoft products along with products that support Microsoft. I got there right when the place opened, so I didn’t have to wait for a sales person to come by and help me out. The sales person answered all my questions fully about the Dell XPS 13 and quickly got my order together. She did offer me a service plan and a Office 365 plan which I declined. The saleslady wasn’t pushy at all and simply moved on after I declined. One cool policy about the Microsoft store is they give you 30 days to try a product out and you can easily bring it back with no restocking fee, which is quite nice. Ended up buying a Surface also while I was there, they almost make it too easy to buy things here. I was in and out of this store in under 20 minutes, they complete your transactions by using a small little tablet, no point of sale machines here.
Had a good experience at this store, all the staff was very friendly, quick to answer questions and quick to complete the transaction, no waiting around. Loving the laptop as well. They do offer support here with their products, giving people some tech support with issues. I highly doubt I’ll ever need tech support for a computer issue though, that’s what Google is for.