Shoe Metro

I ordered a pair of Rampage Cognac boots from
. I guess, I should of ordered a size up they were too small and the quality was very cheap so I wouldn’t have wanted them even if I could wear them. Their return policy is if you request a store credit you do not have to pay return shipping otherwise you have to pay for their problem. Why would I want a store credit, when I had to pay shipping to receive their product and I have to pay shipping to return a product that I cant wear. This company has no integrity nor are they loyal to their customers. I don’t recommend ordering anything from this company unless you are able to go into the store and see the quality and try it on yourself.

I really wish I could give them no stars at all. I purchased a pair of Franco Sarto riding boots off of their website on June 19^th, 2015 against my better judgement. They arrived in the mail today June 25, so fairly decent shipping. WELL, I should’ve listened to my gut when something told me ordering off their site would be a sketchy experience. I was under the impression, Hey! I’m getting a good deal here considering the boot I want normally retails at around $ 170+ & finding secondhand for my size STILL at a reasonable price is next to impossible. Via email the day I ordered them it stated I was getting a size 8. Well needless to say, I received a 6 which I can’t even get my feet into. Not to mention, there are marks & mysterious stains all over the outside of the boot which wasn’t stated in the listing on the website. I called their customer service (I had to leave my name, number, & order number) which I most likely won’t be hearing back from them & emailed them. After reading these reviews (I wish I would have in the first place, duh!) these have pretty much validated how I feel about this company & clearly others feel the same. I am so livid about this, but then again just goes to show you, always read reviews first & go with your gut! So now I’m stuck with these ill-​fitting, mysteriously-​stained, (no original box & packaging) boots I suppose will sit in my Poshmark or Mercari store for the next 6 months until they sell. Possibly longer. Thanks, Shoemetro. For NOTHING.

I shop the Shoe Metro website regularly and find their customer service to be excellent. I haven’t had many returns but occasionally a certain brand just doesn’t fit me correctly. They make returns easy without any hassle and their customer service reps are friendly, helpful and professional. I would recommend anyone looking for great buys on shoes/​purses to give them a try. I think you’ll be happy with the value, quick shipping and user friendly website.

I ordered a pair of shoes at
, Shoe Metro sent me the wrong product, and isn’t answering their phones or responding to
customer service. Save yourself the headache and purchase somewhere else.

The physical store is closed, but the online store is open and they are on eBay as apparelsave FYI their customer service is very bad. I had an inside view on this. They do not care. They force their customer service reps to «go fast» «make your best guess» etc. When something hasn’t been delivered and they tell you they are investigating, they are not! they are just delaying the inevitable. Especially overseas orders. Buyers be ware!!!

Location is closed, but you can still order off of their website. I don’t recommend to do so. It’s a poorly run company and there is a huge discrepancy when it comes to receiving the wrong item or size. Their return policy is non existent so you have to pay for return shipping back, even if it was the company’s mistake. Zappos is way better, bigger selection, more customer oriented and helpful!

Poor poor poor customer service.
I tried to order on line with a promotion & when it wouldn’t apply I sent an email inquiry to their customer service. It was days before they responded and when they did, they didn’t address the issue or help to correct the problem. After asking again, it was another several days before I got any response. To my surprise, they responded with a useless «the website is functioning properly» rather than assisting me with my specific problem.
Won’t buy from them again!

Don’t do it! Zappos is cheaper, WAY faster, has free shipping and free return shipping in case the shoes don’t work out, plus their customer service agents are not rude. I never received an email confirmation for my order, or a shipping notice, and the order was two days late even though I paid $ 22 for next day shipping! The customer service agent laughed at me. Nice.

I purchased a pair of boots for what I thought was a REALLY good deal. Well, sometimes good deals are not as good as you think they are. They arrived via an unmarked van and were left on my doorstep without the usual packaging, ie. outer box. I then found out that they are a local, San Diego company. The boots were very large, so I packaged them up and prepared to exchange them for the next size down. Then I read their policy for returns that said they will NOT exchange. When I looked at the next size in this boot in their online store, the price was about $ 6 more. WHAT’S GOING ON HERE???
When I thought about it, I realized that IF the next size down was also too large, I would have to return them AGAIN. Their policy says only ONE return for credit allowed.
I decided that I would simply return them in person for a refund, so I could spend the money elsewhere. I called and they said I COULD NOT return them in person, even though they are local. If I wanted a refund, I’d have to send them back on my own dime… about $ 12. So now I have to FIND a box, tape it up. print a return label and send these things back for a CREDIT for boots that might be more expensive-​IF they even have them when I want them. AND if they are still too large, I’ll have to pay our of pocket to return them.
With this convoluted policy, I suspect Shoe Metro will not remain in business for much longer. We are spoiled, true, by Zappos, Neiman Marcus, and other easy to shop websites that offer free returns for refund or exchange, no questions asked. I believe no matter what you spend, a bargain is NOT a bargain if you have to jump through a hoops to get great service. There is too much competition out there.
I give them one star for having great shoes… and one for the poor boy who got me on the phone today! I was ticked-​off to say the least! Not his fault!

Ordered a pair of boots online from Shoe Metro. When they arrived, I noticed signs of wear, including what appeared to be a scratch (but ended up being a small particle of food) and shiny spotting on the leather that I assume was from some drink like soda. There was also a very strong smell when I opened the box, which I’ve come to think was from shoe polish. I called and left a message asking about the possibility of an exchange since I loved the boots but obviously wanted a first quality product. I didn’t receive a return call, so I followed up with an email. No response. I left another message today, but I’ve got a really bad feeling I’m now stuck with this expensive, second hand pair of boots. Buyer, beware.

Poor Customer Service! Unorganized. Rude. I ordered shoes through Amazon filled by shoe metro. I oredered Mens Creative Recreation Lacava Grey size 10.5 for my boyfriends birthday. I also chose and paid for the expedited 1−3day shipping to make sure they would be here in time to give to my bf. After completing the order i realized they were in SD, as am I. So I knew they would ship quickly. I recieved them the next day! totally excited i get home open the package and what do I see… Little Kids Boots size 11. WTF!?!
As it was late in the evening on a Friday I waited to call customer service unit the following morning. I did they didnt answer so i left a message. I also tried again on Monday which was NYE but i left yet another message. I waited until after the holiday January 2^nd waited til the afternoon still NO CALL BACK! So i called explained my fustrations about recieving no call back and getting the wrong shoe shipped.
She then proceeded to tell me that they didnt carry that shoe color or size and that this happens often. WTF simple mistakes like this happen often. In this economy I dont have money to just throw around and wait because of there careless mistakes. If Amazon isnt displaying the shoes you actually have then address the problem and fix it.
Im sorry but ive worked in shiiping before. When the shipping department get the order to fill they have a packing slip that goes in the box and they matcha dn make sure the items are correct for shipment and there is a check system in place so that orders are filled correctly. If they didnt have the shoe they shouldnt have filled the order and whom ever did obviously wasnt paying attention and whoever was checking the contents of the order wasnt either or didnt care and wanted the shipment to just go out!
Lastly she told me no refund would be made until they recieved the shoes i got by mistake. That I obviously couldnt use adn didnt want. So she has to send me a shipping label and I had to ship them back. I asked her if i could jsut drop them off since i live in SD. SHe told me NO i must ship them back. WTFFFF I looked at others posts and someone else needed to return said she live in SD and she said that they told her she could come in and make the return and she did. Im pissed off adn I am not going to jsut ship them with some chance it will get lost or something rediculous. There warehouse that they ship out of is next door to their actual retail store. I will be dropping them off today and demanding that they refund me today. NOT PLAYING their game. I am a starving student adn w/​the higher payroll taxes i cant afford to just throw down another $ 70 on shoes and wait for their mistake having asses to refund me. I DO NOT RECCOMNED or trust them. Ive worked in customer service sales and shipping. I know how things work adn they are FAILING!

Very rarely do I feel compelled to write a review. When I do, it usually means one of two things; I’m either officially obsessed with my experience OR anger management classes are considered whenever I think about my experience.
With that said… Shoe Metro provided excellent customer service and I officially have a new Shoe Metro obsession. Shipping was very fast (2 days, I believe), product was neatly packaged and the price was absolutely unbeatable! I will definitely be shopping here again and I’ll be sure to recommend this company to any-​and-​all, in search of designer shoes at great prices!

After a little confusion over the phone all was taken care of by the sales lady who was in the San Diego office (or maybe she was the manager). I was extremely satisfied and noticed all of the cool shoes they have on display! Will definitely go again. I found my Mizunos there and bought two pairs because the price was great! :)

When I receieved my package in the mail, I realized the shipping label had a return address in san diego. I emailed customer service, and they told me that it was ok to come by the retail store to return/​exchange the item I had purchased online. Wow, no fuss returns. I arrived with my shoes, and the girl took the item to the back and came out within 5 mins and told me that my account with be credited within 2 business days. EASY, right?! Not to mention, they have a huge online catalog of shoes you can browse through in their retail store along with the shoes that are on sale via display. They have tons of shoes dating back to styles that would be considered «out of season» or no longer in mass retail stores. This place is similar to a DSW shoe store except the display is smaller, so you have to look through their online catalog and tell the sales associate which shoes you would like by writing down the item number. I think the sales associates here are great! They’re very helpful and friendly. Prices on some shoes may even be better than DSW.

I am a small Asian girl who has high expectations. I expect my shoes to be great quality, really affordable, and fit my feet! Sometimes it is hard to find all three, especially since I have small feet (I proudly wear size 5.5÷6).
I did my research and found out that Shoe Metro is the place to go. I was hesitant at first, since I live in Long Beach. Will the 2 hours drive be worth it? I decided to try it out. If it doesn’t work out, then I can confirm and it does work out, then I can add to my growing list of hidden gems.
I trekked out to Shoe Metro about a week ago. When I first walked in, I was immediately greeted by Jasmine, the sales rep. I was then ask questions about my likes and dislikes. I told her that I was looking for nice winter boots. As Jasmine was getting my selections, I browsed around the store. They have a lot of nice selections and the prices were definitely affordable. And of course, there were a lot of my size. That is a BIG plus in my book!
Jasmine must have been a great mind reader, because she brought out boots that really fit my style! Even though each boots were nice, I ended getting one. I fell in love with the Steve Madden grey boots. It was very cute and stylish. Before I made the purchase, I quickly did a google search on my smart phone and found out that I was getting the best deal. SWEET!!!
So far, I wore it once and got so many compliments! SCORE!

Not a very organized store.
Most of the inventory is in their warehouse where you can’t enter. You have to search for the items on their computers or online, then write down a code of a particular pair of shoes and give it to a sales assistant. Well, seems to me like a lot of hassle. With this system, they can never service a lot of customers.
They close very early, like 6pm during the week.
I did find some really nice shoes, but should it take so much effort?
They claim that they have the best prices. Well, that’s not true. DSW is just as comparable. And I like DSW so much more! Everything is presented and no sales assistant stands behind your shoulder.

The boyfriend and I went here the other day after hearing about it from friend.
When I walked in, I admit, I wasn’t impressed. They had some nice looking shoes out, but the place was super small. For a second, I was annoyed that our friend made us drive all the way to Miramar for this place; however, I was WRONG.
The sales guy, Max (I think that’s his name :/​), asked us if we had ever been there before and explained to us that there was A LOT more in the back, and what we were looking at was just what they had out. Boyfriend and I took a quick peek in the back, and it was HUGE, like WAREHOUSE HUGE. He explained that people usually go onto the company website, look at shoes they want, write down the SKU number and then the sales people will go into the back and grab them
the shoes to try on.
He showed us a little area to do our shoe searches and the boyfriend and I got started. The website was very easy to navigate and the boyfriend and I were quickly able to locate the shoes we wanted to try. Lots of the shoes there were lower priced than what were used to from other stores, so we tried on quite a few.
After finding a nice pair of boots, I began to walk around a bit while the boyfriend was looking for more shoes (he’s a shoe whore.) Max once again was helpful and even showed me this computer program thing that measures one’s shoe size and calculates their pressure points and all that good stuff, even signifying the kinds of shoe insoles one should wear. I found out I put more weight on my left foot, who would’ve thought? :)
I think we spent almost 2 hours there. The boyfriend and I both walked out with new shoes; he, might I add, walked out with 3 pairs of DC shoes, the total coming up to less than 100 dollars (it might have been 90, I don’t remember. Still it was pretty damn inexpensive.) We also got 2 free pair of girl flipflops because each of our purchases were over 50 bucks. Yay for free stuff!
The thing I noticed was that there were shoes I was interested in, but my size wasn’t showing up on the computer. Max explained that if the size wasn’t up on the computer, then they didn’t have it in the store. He explained that while the store had been open for a year or so, the business had been an online company for 8 years, so most of their sales come from online shoppers. He told me it was all of them buying up my size. Damn them. The prices are pretty good, so I’d understand why common sizes would be sold out sooner.
This place had a very large selection of shoes, even if I was sad about a shoe not having my size, there were plenty of other shoes I was interested in that had it, so it wasn’t a biggy. What I really liked was their customer service: Max was super awesome, very friendly and informative; our questions were answered and our shoes were brought out quickly, other workers came out and were smiley and acknowledged us. That’s the kind of stuff that I’d go back for. Boyfriend said he’d come back as well, saying if he needed more shoes, this is the place he’ll go.

Waste of my time and fuel. I called their retail store asking if a pair of shoes I wanted was indeed available at the store. They told me that all shoes on their website are available in store. I drive 30 minutes to get there and come to find out that the shoes we specifically asked about are only available to be shipped. What the hell? The lady working wasn’t even apologetic. Another 30 minutes to get home. All in all, 1 hour of time and fuel was wasted because they were too lazy to actually look something up when I first called.

I went to the retail store in San Diego.
I’ve browsed their site before, but haven’t bought anything from them online. Anyways, we went to the retail store, it is a bit hidden within all the other business buildings nearby. But they do have signs (albeit a bit small) pointing to you the right direction.
i went with my office, and we were able to get a tour of Shoe Metro, and let me tell you, their warehouse is HUGE. So many shoes! So so so so many, it’s pretty crazy!
The retail shop itself is quite a bit smaller. But they have these computers around, so you can browse the site and find the shoes that you like and write out the SKU, and someone will go and find the shoes for you. So that’s pretty neat, and you get them for the online price too! If you live in San Diego, definitely check it out. Online prices and you can try on the shoes too!
Great prices, huge selection. Pretty awesome!

by far the best shoe company in the world!!! 2 thumbs up!!!1