Service King Collision Repair

I had a minor blemish that needed repair on my Fiat 500 and pulled in here at 9:30 am, thinking that it was Fix Auto (that I had used before through my Geico insurance.) Turns out Fix Auto had moved down the road near Courtesy Chevrolet. However, I had planned a ride out with a friend and I didn’t have her phone number with me to advise her re a new pick-​up point. Muhamrem Dutakovic to the gallant rescue. He offered me directions to Fix Auto, his phone to notify my ride, to call Fix Auto that I was on my way and to keep an eye out for my friend when he learned that I didn’t have her number. When I still was hesitant about how the change would pan out, he offered to phone Geico, find out my claim number, and to transfer my appointment to Service King, as they have Geico Express Service, as well. Perfect. After he gave the go-​ahead to the check-​in rep, paperwork was quickly completed and he and Dan promptly began their efficient assessment of my car, noting the damage on clipboards, in photos and offering me options for repair. And zippity-​do, I was on my way, which allowed my friend to be on time for her scheduled appointment. I was notified at 5 PM that my car was ready. My baby was brought out beautifully healed and gleaming, as well as, with a thank you door hanger hanging from my rear view mirror. Brandon was very friendly and efficient in processing my checkout payment and provided excellent concerned-​for-​my-​satisfaction customer service. To find this level of quality work and service is a breath of fresh air, particularly in the auto repair industry. As a former FedEx Kinko’s Manager, I know how hard it is to find such a motivated and capable team. I hope they are being well-​rewarded for their efforts, as these folks are the reason customers like myself, will not only make Service King my go-​to auto repair company but will recommend them to all my friends. Awesome.

1÷22÷2016
I was sent here by Geico to have my bumper repaired from a minor car accident. I arrived at 7:45am to drop off my car and also got a rental through Enterprise that serviced within this location (they had an Enterprise rep and the rental there ready for me without requiring me to go to an actual Enterprise location).
Daniel, from Service King, called me at about 2pm this same day, to provide me with an estimated time for pick up. He called me two hours later to inform me that my car would be ready in 20 minutes.
I arrived at Service King to pick up my car at 5pm. My car was pulled up and ready to go. The repaired bumper looked brand new; I was definitely satisfied. As a bonus, they washed my dirty car! =)
All staff members were professional, courteous and helpful.

Just a quick heads-​up on the outstanding attitudes and professionalism of 2 Service King Employees I’ve had the pleasure of dealing with thus far. .. and I haven’t even seen the results of the company’s workmanship yet!
Hands down, Ben, the individual overseeing repairs of my vehicle, couldn’t rate any higher in customer service expertise. Not only does Ben convey a considerable degree of knowledge when discussing the disposition of my car (which was recently stolen, severely thrashed and otherwise completely vandalized over a 3-​week period), but he treats me like I’m the only customer on the list.
I’ve also had the pleasure of speaking with Daniel, another impressively astute and considerate Service King rep, about the extensive repairs in process. The consistently mindful attention and positive feedback I receive from both Ben and Daniel leaves me with a sense that the entire SK team has my best interests in mind. therefore, I have every expectation that my ride will shine like new when I get her back. Undoubtedly, I’ve made the right decision in trusting my car repairs to this company.
Hint: These 2 guys deserve high praise, if not a substantial raise for «representing»!

I can’t believe how great this place is! Everyone is so friendly and nice they all have smiles on. I had damage to my front and back bumper and they fixed it with in 3 days when they said it could take 5, there service is incomparable. For as much as a head ache I thought I was in for the whole thing with pick up — drop off, paying and getting the rental I was there for maybe 20 min total. You won’t be disappointed! Thanks you Service King you guys are great !

I had my car serviced here on the recommendation of Geico, who insures the guy who hit my parked car in my parking space. I’m not a fan of Geico, but the service at Service King handled all communication and interaction with Geico for me and made the overall experience less unpleasant than it was (never convenient to get hit). Daniel handled my car over the Thanksgiving holiday and helped me work in a repair schedule that allowed me to keep my holiday plans with the Geico paid-​for rental out of town without having to rush back or change my family plans to pick up the car early.
My Buick had its front cover, absorber, and right parking light replaced. Service King also had a wheel alignment performed at a local GM dealership and adjusted my hood height on site. The latter had been forgotten till I pointed it out on pick-​up.
The paint job on the replaced front cover is indistinguishable from the rest of the car in the sun or shade. I’m sure it will change differently over time, but it’s perfect for now. Total repair costs (to Geico) was approx. $ 1,380
Customer service was helpful and amicable. Dan was easy-​going and a pleasure to work with. For the quality of the work, ease of scheduling, and good customer service, I recommend this Service King.

I got into a fender-​bender (other driver hit me) and I went thru my insurance company as well as the other driver’s insurance company to figure out the proper process for submitting a claim. As I bought my 2010 Cadillac SRX thru Marvin K Brown (MKB), it was not only convenient to have Service King do the repair (s), but I thought they’d know my make and model better than another body shop.
Major props go to my service advisor, Brandon C., who took the time to explain the in’s and out’s of how to proceed with the claim (I pleaded ignorance as I (thank goodness) never had to file one) and what to expect. He also followed up with my Service Advisor at MKB to consult, on my behalf, the best way to proceed with the repairs.
The work they did was great as well. It feels like I have a brand new caddy!