John Hine Collision Repair Center

I would like to thank Earl Scheib for the wonderful paint job and thank you to Andrea for the help and wounder Costumer service

nothing’s harder than finding a good body shop in a new city. the internet is not a great help and is full of negative reviews that steered me away from a bunch of places, including this one (almost). however, as a miata owner, i thought it would be safest to bring my car to a mazda-​affiliated body shop, and this one happened to be on the list that the insurance company provided me. once i met Lucas, i felt at ease, and the experience has been a great one. he called me every couple of days to update me on the status of my car. they did a great job with the repair. i trusted him and his advice, and am very happy with his attentiveness and the care he took to make sure that i was satisfied. although the repair took a couple weeks longer than anticipated, i am happy with the result. the front office workers can be a bit curmudgeony, but Lucas is a star. i will be taking my car here whenever i need work in the future. trust me that you can trust Lucas to take good care of you and your car.

I’ve had to bring my car back multiple times to get the job done right. These guys seem careless and lack the attention to detail I would expect from a dealer. They work well with my insurance, so thats why I went here, but I dont like bringing my car back more than one time for the same job to be completed properly.

Very disappointed after being recommended by my insurance company. After a supposedly easy fix that should take a day. A total of four days so far, had to return a second time because all the damages were not completed. Very little communication. Have had to call regularly to get updates. Little concern for having to get a rental car because they are working on another vehicle and haven’t gotten to mine, even though they asked to be returned on a specific day.

My vehicle was recently sideswiped in a parking garage at my school, no info was left. Needless to say I was really disappointed. A friend of mine referred me to John Hine where I was told they could give me a free estimate.
Everything was repaired and it was impeccable. The manager Steve was AMAZING. I would definitely recommend!

Ruby is very nice and friendly and Lucas was very friendly and I got my car in no time as promised!!!

Very professional and very attentive of my needs. I needed my vehicle serviced after my repairs were complete and they took care of it as well. I have USAA and the entire claim process was very fast. I will definitely be a regular customer with this shop and this dealership.

Got a tail light out and a dent in my rear of my car.
Dropped it off on Thursday, they got me a rent a car, and got it back on Monday.
Fixed everything and cleaned the car inside and out.

I’m so glad I chose to bring my car here. I was rear ended and needed to have my bumper reconditioned and the lid of my trunk painted. I don’t have much experience dealing with collision centers as this is really the first time I had anything done, so I was probably annoyingly persistent on knowing every detail. But from the start they were all very accommodating and professional.
Also, a big «Thank You!» to Rich, he kept me updated at all times and was able to get my car back to me earlier than they scheduled as I was going out of town and needed it back by then. And as for the repairs, my car looks brand new! I’ve heard horror stories about other repair places messing up paint jobs or not doing the job well, but these guys did great work! Outstanding team in all aspects.
Thanks guys!

What a useless group of people. I told them before I brought my truck in that it was in rough shape, they said they would still look at it, and they would give it due time. Ha! Does visually scanning the surface for 10 seconds justify the $ 800 in tow truck fees I had to pay that day?! The incompetent fool that «looked it over» said «every panel needs replacing, the roof needs replacing, the chassis needs replacing, and all the seats need replacing because ONE seat’s airbag popped.» Are you kidding me. You get better service in a Turkish Prison. This is ludicrous. Now I know why their Unilocal reviews are so bleak — they deserve ZERO stars. I was never planning on buying a Mazda, and was hesitant to take my truck (f-​150 — they said they would be able to do the work on my Ford) to a dealer (especially one with so poor reviews), it turns out I was right to be hesitant. I will never do ANY business with this dealer OR their body shop. I should really make them pay for the tow truck, as well. ROTTEN service. Avoid this place like you would the plague.
Oh, and to this Collision Repair Center: some people on Unilocal have reported you delete their reviews. I DARE you to delete mine. What a bunch of spine-​less cowards, you all are.
That’s all.

After a couple more tries, they finally finished painting my car. They did manage to get the color correct after a couple weeks. The manager was very apologetic and has offered to wax my car after 30 days.

Bummed that John Hine erased my review. I was hit a few days before Thanksgiving. Wawanesa recommended I take my car here. I did. The estimate was two weeks too short and the bumper was not placed correctly so it was uneven. The battery they charged for was a used battery. It looked like it wasn’t even for my car and gave out a few weeks later which I had to pay for. My accident was a nightmare and this place along with the Hertz on sight made it even worse. My car never drove the same either… luckily I got rid of it recently. I would not recommend these people to do repairs at all!

Some knucklehead backed into my brand new GMC, but at least his insurance had the good sense to recommend this place for the repairs.
I was impressed with this place! They really did make my car look like the accident never happened. Just as importantly, they were so respectful of my time and got me in and out the door quickly with minimal hassle. I had the good fortune of working with Dennis and Lukas, both of whom are very professional. This shop worked seamlessly with the other driver’s insurance company so I never had to lift a finger.
The only reason I can’t give them that coveted fifth star is admittedly minor. My car took four days to repair when their initial estimate told me 2 – 3. And that was only because there was minor damage below the surface (not visible during the appraisal) that required a special part to be ordered.
All in all, I highly recommend.