San Diego Fertility Center

I saw Dr. Park about a year ago and she was pleasant enough and recommended treatment. She was very friendly and informative.
The office staff, specifically the Insurance ‘professional’ told me wrong information about my insurance. It was basic insurance questions but she had it wrong. This gave me a little bit of uneasiness but I brushed it off. We all make mistakes.
But…
After all the tests were done as recommended by the Doctor, I never heard a peep from anyone in the office. No follow ups, no emails, no phone calls.
When I called the office during working hours, no one picks up and I tried three times. I thought they were closed!
So even though these were all small details, I listened to my gutt and went with someone else. If the office ignores or doesn’t take care of small details such as this, how do I expect bigger more serious issues to be resolved? What if I had an emergency or medication issue? Last thing I would want is no one to pick up during business hours. I then called the other office and the receptionist said the office is just too busy to answer calls! And to keep trying!
No thanks! If I’m paying big $$, I do not want to be chasing a clinic that’s supposed to be providing me services. They have it the wrong way.
I would recommend the doctors to get more staff, train their staff properly and answer their calls!

Update 6÷8÷16: thanks to Dr Garzo in La Jolla at Reproductive Partners Fertility center (
) we had our perfect little baby on Friday Jun 6! We are eternally grateful for all he and his staff did for us last year. I can’t stress enough how different (in a good way) the treatment was with Dr Garzo relative to Dr Rakoff at SDFC. I wish I would have started with Garzo and saved 10’s of thousands of dollars; the money saved could have gone towards her college tuition or another child.

I went to another clinic with no success before choosing SDFC. Dr. Kettel was my doctor and Danielle was my nurse. What an amazing and professional experience!!! They were both compassionate, caring and there for me. Danielle responded instantly to any of my concerns. I had a superb experience, culminating in the birth of my daughter Amelia. Extra kudos to their finance department who truly worked with me to find a fee schedule that worked (my insurance covered NOTHING). I could not be happier with my experience.

San Diego Fertility is one of the best clinics I have worked with. Their staff and doctors have great knowledge and excellent customer service. They make you feel right at home and guide you through each step.

Ive been meaning to write this review for months. I wanted to share my amazing experience with anyone and everyone considering to be treated by San Diego Fertility Center. Shy of a year ago I was sent to San Diego Fertility Center by Balboa Hospital for my IVF treatment injections class. I remember walking in super excited and nervous. My husband and I had the pleasure of meeting Jessica Danielson, she was who gave us the knowledge in injections and educated us in the complicated process of injections. We were so overwhelmed but Jessica was so patient and made sure we did not leave that class without confidence and understanding of the process. I remember crying because I had no idea about the process of egg retrieval and after understanding what to expect she was so warm and comforting that I was able to leave that class ready and more excited for our next step. Thanks to Jessica, my husband and I had an amazing first step to IVF. Shes super funny, nice, comforting, professional and above all extremely educated! Now we have a 3 week old baby girl. I hope we do not need to go through IVF again, but if we have to, San Diego Fertility Center is where we will go!

Since writing this post a year ago I am happy to report I now have a beautiful baby girl! After failed attempts at the San Diego Fertility Center I saw Dr. Sanjay Agarwal at UCSD and became pregnant on the first cycle. It was a LOT cheaper and they used letrozole instead of clomid for PCOS, which they explained according to the New England Journal of Medicine latest paper is better! Even though SDFC had me on clomid… So glad I didn’t waste any more time and money at SDFC!

Ive been there few times, Dr. chuan is very sweet but her medical assistant jenn is not people oriented, doesnt reply to emails and voicemails. Hope they read this review, there is always a room for improvement.

My better half and I can’t thank Doctor Chuan and her staff enough for what they were able to do for us. My fiancé was diagnosed with an aggressive form of breast cancer just as we were planning our wedding, and right smack in the middle of us moving into a new home (with a baby room.) The chemotherapy she is now undergoing has about a ⁵⁰⁄₅₀ shot of rending her infertile — enter Doctor Chuan and her team. They were and are the most knowledgeable, sweetest and most understanding medical staff. They brought programs for cancer patients to our attention to assist with the cost of medication and my fiancé’s treatments were super successful. Dr. Chuan was able to harvest 33 eggs, 10 of which are now frozen high grade embryos just waiting for my girl to finish her full run of cancer treatments and get well again. They gave us an insurance policy for parenthood, which has been so comforting through this rough period. I’d give them 10 stars if I could.

I took a long time to decide on the right fertility center to help our family and I chose the right place. The staff at SDFC is extremely friendly, understandable, and very helpful. It was important to me to feel comfortable with the staff, and I do. I call and bother my nurse all the time and she’s great about it. Dr. Chuan is also very kind and knowledgeable. She has great bedside manner and really answered all my questions, no matter how silly. Next time around, we plan on using them again!

Dr. Park and the entire staff is AMAZING!!! I can list so many great things about this place, but I only have so much time in the day :). They truly make angel babies and dreams come true. To when you first walk in and are greeted with the most lovely lady Jenna you are always treated like you’re the only patient in the office. Jenna helps with so much and I couldn’t have done this without her sweet smile helping me with blood draws (clearly not my favorite) and everything else. She’s been amazing to work with. AND Dr. Parks… I can’t say enough about her!!! She’s so wonderful and doesn’t push you into doing things you don’t feel comfortable with. She’s so understanding and so sweet I could talk to her for hours xoxox. Her PA Kristan is great when Dr. Parks is away. She knows her stuff (believe me I ask a million questions everyday Im in). All of the MA Janette and Jessica are amazing as well even though the blood draws suck for me I still love them. The office is great and I honestly can’t tell you how grateful I am to have such a wonderful team behind my husband and I through one of our most difficult times in our lives. We now are pregnant and they made it all happen for us. We couldn’t be happier. LOVE to the entire office at SDFC and baby angel dust to all the hopeful moms to be xoxo

If you’re struggling with infertility, I’d 100% recommend Dr. Park. Brace yourself, because this is going to be a bit wordy. BUT, those of you who are searching for this type of doctor will likely want to know detailed info about the process, her bedside manner, and the ease (or lack thereof) of this specific healthcare provider. And, it’s all good news. Ultimately, I wanted to ensure I gave credit where credit is due. So, read on if you’re looking for a great doctor to help you on your infertility journey.
I’ve been working with Dr. Susanna Park and her assistant, Janette. They have been wonderfully kind, they both have extraordinary bedside manner, and show great compassion to those experiencing the emotional journey of infertility. I’ve actually hesitated in posting a review, for fear of some sort of judgement or labeling. I’ve come to realize that sharing resources with others who may be on the same journey not only feels right, there’s also strength in knowing others share a similar burden. So, as you begin your path, I’d encourage you to find a doctor (like Dr. Park) who is first and foremost emotionally supportive, who can educate you and answer questions that you (or your spouse) may feel are quite stupid (why didn’t I pay more attention in biology??), and who actively participates as a team member with you/​your spouse in your goal to start/​expand your family.
Dr. Park has — on multiple occasions — drawn me diagrams to better understand how this whole conception thing works. Seriously, one would think I’d know how it all works by now. But, I don’t get it. It’s hard for me to wrap my mind around it, and pictures definitely help. She has never hesitated to educate me, to enlighten me, and to encourage me. With PCOS patients whom she has dealt with on many occasions, Dr. Park has shared insights around various clinical trials, recommendations around how aggressive you can choose to be, and can speak to instances where something did or didn’t work. She has never pressured me to go down a path that I don’t understand or don’t feel ready to move towards.
My husband and I are regular people. We don’t have millions in the bank and honestly, we can’t afford IVF at this point. Fortunately for us, there are other affordable, less expensive options that you can try prior to resorting to IVF. Options that I didn’t know existed until I went to talk to her. Fertility treatments aren’t typically covered by most employer insurance plans. However, Dr. Park does accept some insurance (which would cover office visits, some medications, etc.).
In terms of convenience, she has two office locations — this one in Del Mar and another in Mission Valley. Both have plenty of (free) parking and the lobby is filled with plenty of entertaining magazines. All office staff I’ve ever spoken to/​worked with have been nothing but pleasant. It’s always a pleasure to see Jenna in the Mission Valley office and Frankie in the Del Mar office.
Most importantly, every visit I’ve had with her has been hopeful, even on the visits where hope is seemingly dwindling away. At this point, we are still on our journey. I will happily update if/​when there is progress. For anyone with specific questions, please don’t hesitate to PM me. I’m happy to answer any other questions.
Best of luck to you!

Let me start by saying that this is NOT the first fertility clinic I have worked with. I am a second time surrogate who was assigned this clinic because it was the clinic of choice for my intended parents. I cannot speak for them, but I can give my own experience. Keep in mind, I am an experienced surrogate who has been through this process and I do have something to compare this to. I did get a positive pregnancy out of this, but that was literally the only positive thing about it.
First off, I don’t feel I was treated with any respect at all. Maybe because I was not the paying customer, maybe because I was «just the surrogate», who knows? The medical assistants are as rude as can be. They don’t listen, rush through everything and seem to have kind of a bad attitude. (The phlebotomist is the exception. She is AMAZING and kind.) Everyone else seemed hurry to get me out of there with as little attention as possible.
Second, I never even met the doctor (Dr. Park) until the very day of the embryo transfer. I thought that was very odd. Instead I was assigned a nurse, which would have been great except I only saw her TWICE during the entire process. Once for her to introduce herself and once at the request of my intended parents because even they felt it was weird that I was only being seen by the assistants throughout this whole thing. I would get emails from her with updates and an occasional phone call (for the really important stuff like a pregnancy result).
When it came time to start my injectable medications, the nurse did not even call to confirm that I was OK to start. Instead, I was up late calling the after hours nurse to confirm that I was OK to start, which she couldn’t do. So I started anyway and got an email the next day that my nurse was so glad I decided to start my meds… UHHHH? Good thing I knew what I was doing right?!
Third, when I became pregnant there was some communication between the nurse and parents that started a HUGE ordeal based on miscommunication and the nurse butting in where it was not her business. I could not have been happier to be released from there — NEVER to return.

This review is for Dr. Park and her staff. From our initial consultation Dr. Park was very thorough in explaining every step of the process to my husband and I. She asked when I would like to get pregnant and when I responded «yesterday» she knew the desperation we were experiencing and worked with our cycle to get us started with the IVF process as quickly as possible. Again, at every stage of the process she laid out the facts and all the possibilities as issues came and went. Overall, it was her expertise and guidance that gave us the best outcome which was a healthy baby and a good amount of frozen embryos for the future. I would and have recommended SDFC and Dr. Park to anyone who needs help growing their family.

We weren’t told before the procedure that «They don’t bill insurance.» So, we are getting stuck with the bill, even though they are in network. We called our insurance, made sure the office was covered by our plan. We did not think to ask the office if they billed insurance or not. They really need to tell people this when booking appointments. We would have gone to another place that was covered by insurance and that actually billed insurance.

What an amazing group of Miracle Workers! I cannot say enough about how unbelievably caring and professional everyone is. Dr. Hummel-​sweetest man ever! Just had our first (and hopefully only) embryo transfer!!! Wish us luck.

I worked with SD Fertility for about a year and had three failed IUIs and a successful IVF. The process of having to go to a fertility center for help is an emotional experience and I am so thankful I was given the opportunity to work with Dr. Sandy Chuan and her team. She worked with me and my husband throughout the year and I would’ve not changed a thing even though we had some troubles. I always felt an incredible amount of support from Dr. Chuan, Kristen, Tammy, and Frankie. We had questions– a lot of questions and they continued as we went through each process and the team always supported me and my husband. The IVF process may seem scary but honestly, it was one of the easiest physical processes I did thanks to the team. The emotional process is a little more difficult but I could always rely on Dr. Chuan to call me at home to help me get through my emotions.
I would go back to SD Fertility if we decided to have another and I would recommend SD Fertility to anyone that wants to explore their options.

This place is fantastic. My husband and I have had recurrent miscarriages and not a great experience with our doctor’s office.
We were referred to SDFC by the military and we have been so pleased with our experience here.
Dr. Park and her staff are so caring and always gives so much information! We never leave the office with feelings of confusion or feeling as if we’ve been slighted in any way.
They are thorough and thoughtful and always so willing to help.
When going through tough times, it’s nice to have a place to go that gives you hope and a feeling of comfort. San Diego Fertility Center definitely is that place.

To be honest I am BLOWN AWAY to see even one negative review of this clinic. Every single person I came in contact with was 100% amazing! Everyone from Frankie (front desk receptionist but oh so much more) to my blood drawing love bug (name escapes me– but everyone knows who she is).
Everyone is loving, supportive, educated, and real!
I am just home from my first ivf implantation and if course I pray it takes but regardless of the outcome I could not have had a better experience.
It’s funny I actually wish somehow I could stay there with them for the 2 weeks untily pregnancy test lol!
Most amazing experience ever!
Julia

I am a patient at SDFC and I am pregnant with my first baby. That is the good news and if the review were just about that, this would be 5 stars. However, when you go through infertility, some of the most important times are not the results, but the process you went through to get there. That is were SDFC really lacks.
I want to be able to recommend friends to SDFC, but I would do so with caution. If you want a strictly medical experience where you go for appointments and procedures and your chances of getting pregnant are high, then go to SDFC. If you’re looking to «connect» with anyone, this won’t happen. The two people I connected with were in the surgical center, so I can’t really say they were SDFC. They were amazing by the way. However, my nurse, Annette was not. She was short, condescending, and to this day I’ve never even received an email congratulating me on the pregnancy or any follow up to be frank. I still have two embryos that we will use within the next two years and I’m happy to go back there simply b/​c it’s procedural, but I would have loved for a little warmth and/​or a moment from some of the staff and my nurse where I didn’t feel rushed or like I was asking stupid questions.
I did have the pleasure of meeting Dr. Sandy Chuan who was so warm, sweet, and took as much time as I needed. She did my retrieval since Dr. Kettle was gone. Dr. Kettle was also very nice, just not who I would pick the second time around. The doctors are amazing, however the nurses and staff could learn how to be a bit more warm and learn how to follow up with people.

Was not impressed with this office. I finally got a referral to Dr. Kettle to undergo IVF. I was so excited to get started but naïve. I should have listen to my gut on my first visit and gone with a different clinic. The finance people are HORRIBLE!!! They didn’t get back to me in a timely manner, leaving me having to followup with financial matters. The staff (excluding Annette) was not very friendly. Franky, the front desk person, can be rude at times.
I felt like a dollar sign here and felt rushed through every appointment. My treatment plan didn’t feel customized or individualized at all.
I would suggest you do your research and compare success rates with surrounding clinics.
** I will say that Dr. Kettle’s nurse, Annette, is super nice and responsive.