Banc of California

I love the service and attention this bank provides !. They are very friendly and give a warm greeting when you go in. Not just a number. Today Shaun helped me with a problem that I was having with a credit card company, thanks to him I think it may be solved. Lorraine E. San Diego

The Rancho Bernardo branch of Banc of California continues to be my bank even though I have moved to Northern California. I continue to bank with them for several reasons:
1) The staff provides the best customer service that I have ever received from a bank! Every time I go into the branch, I am greeted by name. They even scan and fax documents for me. The branch manager provided me with his cell phone number and email and he always responds quickly, even on weekends.
When my wife needed to wire money late in the day, we called Scott, the branch manager. He was waiting by the door when my wife arrived 10 minutes before the bank closed. We felt like VIPs.
2) When I was purchasing a new home in Sacramento, Don, the loan officer, always picked up the phone, even on the weekends.
3) ATM access! Banc of California will waive all atm fees that other banks may charge, so I can use any atm for free!
4) Best interest rates! My first account with Banc of California was a CD that I opened 10 years ago. Their rates are always higher than the other banks. After receiving such phenomenal customer service, I decided to move all of my money to Banc of California five years ago and have been very happy since.
5) Great Banking App! I have an Android phone, and it’s very easy to do online banking.
6) Lots of investing options.
There are so many reasons why I’ve stayed with this bank. The people there really care about the customer. By far, this bank provides the best level of customer service!

Beautiful, quiet, and clean bank with great, personable service. All of the staff are very cordial, and they are most helpful in explaining all of the service available from their bank. As a business owner, the staff here, including Scott, the branch manager, and Janelle, have been careful to explain some of the bank related regulations that are required for operating my business under State and Federal laws. Opening an account here is easy, and accomplished much more quickly than with the bigger national banks. Moreover, this bank is owned and operated by Southern Californians, and therefore supports our local community.

We’ve been with Banc of California for many years now. Customer service is the best. To be honest we haven’t had any issues, only positive experiences. We are very pleased with our personal and business accounts with them. They too were very helpful helping our son establish credit which is a struggle for young kids. Staff is second to none. I won’t even consider moving to a national branded bank as they meet all our needs on a personal basis. In closing, I’ve yet to experience someone walk in without being personally greeted by name.

I recently opened up a new account here. The bank is beautiful and the staff is great. They have amazing customer service. However, I must say that we have had a couple of issues. Number one is we had to wait a week and a half for our atm card and the bank is only open 9 – 5 M-​F. Why not do a temporary card or overnight one? Next is they placed a 9 day hold on 75% of our funds! Also, I ordered checks when we opened our account and they never arrived. I called the bank yesterday and they told me the checks were never ordered. Overall, it has been a lot of waiting. They should do more for new customers. However, we are very happy with the atmosphere and how nice everyone is so we will be keeping our funds here.