San Diego Chrysler Dodge Jeep Ram

So the timeline of my events here is definitely unnerving and with the questionable experience I had with their service department I’d recommend going somewhere else.
January 2016 I get a full tune-​up, preventative maintenance and diagnostics done here as well as a new battery and terminals. I spent almost $ 2000 dollars, prices were what you would expect from a dealership. I don’t know much about cars so my opinion of the work may not mean too much, but everyone was pleasant enough.
By May though I am getting an entirely new engine because, even though there was no leak and the oil pump was fine, there was no oil circulating through my engine. They quoted me slightly over $ 7000 for a new engine. I got comparable work done for just under $ 4000 elsewhere. The very high price was the reason I did not have them investigate further.
I go to change my oil today and notice that the oil plug is completely stripped as well as insanely overtightened. Obviously somebody used a torque wrench to tighten it and really did a number. I know the mechanic that put in the new engine personally and called him. He explained that he hadn’t touched the plug. I go to this dealership to get the oil changed and they charge me for a new oil pan plug, even after my attempts to explain that they were the ones who ruined it.
Post Edit:
The dealer reached out to me and offered me a full refund for the oil change and oil plug. Although I have no intention of taking the refund, it is appreciated and reflects well upon the dealership.

i recently got my 05 jeep liberty detailed by a third party who used way too much liquid products on the window switches to the point that they had shorted out only when rolling the window back up. After having the window stuck ¾ of the way closed i really needed instantaneous help so that security of my car would not be compromise. Robert who answered the phone in the service department told me to come in even though they were all booked up and just a few hours from closing. I showed up just 5min minutes later and he really came thru in the clutch and was able to successfully roll the window up giving me total peace of mind and providing me more time to actually have my car get into the shop at a later date. Rob saved the day and that why i will continue to use this place for my future jeep and auto needs.

We had a woefully unfortunate experience with this dealership. After coming in with money to put down on a car, we were treated incredibly poorly and told by the «manager» that we could not get the price we required (we purchased a nicer, newer model of this car at this price point at another dealer the very same day.) In addition to this, we had been asked if we wanted a lease option– we declined. The exact words after our declination from this «manager» were:
«Why don’t you want a lease? I’m always entertained to hear what people THINK a lease is.»
Rude. Disorganized. This is the reason people dislike car shopping.
Will NEVER bring our new car in for service here. Even if it breaks down in front, we’ll have it towed.

I can’t make this up. I had an impulse buy today but had a car in mind and what I wanted. A buddy of mine shopped here on the same day and bought a charger which fueled my fire. I saw they had a left over 2015 Chrysler 300 still on the lot (yeah, 2016’s have been for sale for almost 7mos already) but it was equipped the way I want. It’s 6pm, my friend and I walk the entire lot, no one comes out to great us. For 20 minutes we open car doors walk around and it’s a ghost town yet we see people inside. We walk through the doors the salesman is sitting right in front of them, so you know he saw us. We speak to him first, he doesn’t speak to us first, and tel him what I’m looking for. He brings us to another lot, understandable. The car is filthy and obviously been stationary for several months, 3 foot weeds are rapped around the underneath of the car (we are in a drought). The car is dead nothing works. He leaves to get help and a jumper. They jump it, and the salesman does a 15 foot peal out from its parking spot as grass and weeds unattach themselves from the home, the car. The car stalls and the salesman keeps driving while the tranny is making clicking noises instead of just stopping he continues til the car comes to a rest on its own. They jump it again, same situation (that poor tranny). Now the other guy has left with the jumper, the salesman says wait here I’ll walk to go get it. I ask, «can’t you just call him?» His phone is dead and I offer mine to call the dealership. He hands my phone back and says «do you know the number?» Now we are off to an amazing start. 20 mins later, It’s jumped again we all get in it (now mind you, this is now the longest I’ve been inside the car I want to purchase while the salesman has been sitting in it this entire time playing with everything down to the Windows). We start to drive back to the dealership, the car shuts off mid ride and for ¼ mile the salesman keeps letting it roll while the tranny is screaming for help and the car stops in the middle of the road. Several other employees come out to help push the car, unfortunately it’s a slight hill so my buddy and I have to help push. Finally it’s back at the dealership and now it’s after 8pm. Wow two hours was waisted watching incompetence at its best.
The finance manager now tries his magic and offer for me to drive another car while that one is out to see if I want it. I’m over it already yet he says lets just try numbers then and I concede
You never made me want this car yet, I’ve sat for a total of 2 mins behind the wheel of a car that hasn’t run and watched a salesman totally destroy it
Ok, inside… lets just say for 30 minutes after I tell them where I kinda want to be, and after I made compromises, they don’t budge. They never once moved from the selling price after I spent 2 hours watching the car I wanted be torn and abused. I was never made to live the car, never explained or demonstrated its options absolutely nothing yet he wanted me to pay exactly what it was for sale for and try and give me $ 4k less for my (4 year old truck with 42k miles) and payed off vehicle. There own website told me what my suv was worth yet they offered way less while there year old left over piece of crap car was to stay at their price. I laughed and happily got in my car which starts and drives and their car was abused by them and their employee and was now sitting in the «service» line.
GMC 1 — Chrysler 0
Update: two weeks later I went to Jack Powell Chrysler and traded in my GMC with no effort or untrained personnel. I got the Chrysler 300 in maximum steel fully loaded at a great deal. Sad part is, I even received a letter from this dealership saying that they could not give me credit. That’s a joke since I was approved at Jack Powell thru Chase for 4.2% interest. Stay clear from this dealership

In October Ron Noori was able to work his magic and get me in a sexy 07 Mustang with only 58,000 miles on it. I was convinced my credit was too bad but he didn’t care and tried anyway and we were successful. A few months later there was a small issue with the registration and license plates that the previous owner of the car neglected to explain to the dealership. Ron and everyone else at San Diego Chrysler really helped me to resolve the issue! There was some stressful and angry moments but the end result was better than expected. Everything was fixed and ready to go! If you want to buy a car and feel comfortable going back to the dealership for any reason at all… These guys are awesome. First time buyers, go see Ron. I’ve been screwed over before by car salesman before but Ron is not one of those people. If you don’t leave with a car, you leave with a plan to come back and get a car. Thanks Ron! Tell him Kia sent you ;)

I had the best experience with this dealer ship. At first I was hesitant and thought why not just go to Carmax, no one has time to sit in a dealership for 12 hours negotiating a price. However I was thoroughly amazed with the entire process and how in tune the staff was with my needs. I just recently left corprate america 3 years ago to start my own business, and was so nervous about being able to qualify for a new Grand Jeep Cherokee, however Renee in finance was so amazing. She went above and beyond to guide me through the proper steps. She truly has the clients needs at her best interest, though there were some hick ups on my part Renee was there to walk me through. Her follow up emails and kind tone made me realize I had made the best decision going with San Diego Chrysler Dodge Jeep and Ram.
Thank you Renee and Derrick you are both AMAZING!

My radio is staticky AF. Brought it in three times, still not fixed. The last time they had my vehicle for five days, left wiring in the car. Radio not fixed. Asked for a quote for some other work they said suuuuuuure. No quote. Thanks for nothing guys.

More kudos for more fantastic customer service experience. This time with Jeremy in the service department. Scheduled the appointment easily, provided loaner car, repair prompt, followed up with calls providing updates, check out easily. superior professsional, and courteous service by all in the service department. Thank you! !

«Unwilling to budge on listed internet prices.» This is the line I was told. Even despite bringing a large down payment and a short-​term low-​risk loan to the table with an extended warranty pay-​in. Hell, they couldn’t even match the price of an identical vehicle 74 miles away sold by another Chrysler dealership.
Bring up the fact that they slash prices of vehicles that sit on the lot longer than a month and they get downright nasty. Don’t go here if you know anything about purchasing a vehicle, they find knowledge downright despicable. Also, if you don’t want to make a deal, don’t tell the customer that the vehicle has received no interest in the month that it has been on the lot.
My girlfriend, whom is also looking for a car, was eyeing one of their 2014 Mercs and saw all of this unfold. She decided she is also no longer interested in doing business with them as well.
Final Edit:
Be careful with this dealership. A few days later and the price of the vehicle dropped. The truck I looked at also made a very loud ticking noise. They tried convincing me that it was normal. Turns out that it’s likely an exhaust gasket failure or worn lifters; this is a well-​known problem in current models.

We LOVE our new truck!!! Came in at a great price and our sales consultant Miguel Hernandez helped us get the best deal!!! Come see him and he will set you up!

We were in the market for a new car and visited several dealerships, each giving us cold-​to-​lukewarm level of service. That is until were treated like royalty by Pavel at SD CDJR.
Normally, car shopping is such a tiresome, torturous chore. Pavel completely changed my mind. He listened to our needs, understood what was most important to us, was extremely patient, and made the entire car-​buying process a total pleasure. He even went the extra mile (zing!) and scoured all of California to find the exact car we wanted. He even coordinated having it shipped and made sure to get it detailed before our final appointment.
We are now proud owners of a brand-​new Dodge Charger — but not just any Charger — the exact one we wanted, to the last detail. If you’re looking for a Dodge or Jeep — do yourself a solid favor and give Pavel a call.

Just purchased a 2016 Jeep Wrangler Unlimited Sahara thru SDCDJR and it couldn’t have been easier… absolutely no pressure. Danny Chavez was our salesman and he was awesome, got us exactly what we wanted. Honestly, these guys are great, I’d definitely use them again.

Still keeping my review! A business should not allow someone to drive off with inventory without being sure someone was approved. Took about two weeks to get my refund. Worst service EVER! They let me take the car out of the lot and TOOK my 6000 dollars and two weeks later they took the car back saying they couldn’t verify my income! They still have NOT refunded my money! NEVER purchase from these people. And that ugly lady RENE in financing has an attitude uglier than hell. THANKS!

Huge shout out to Marcus, I purchased my first car from him. He was so amazing and great to work with! He was in the Marines so he and my husband chatted it yup while I test drove three vehicles. He suprised us with the cost of the vehicle and made buying a car so much fun !!
Thank you so much Marcus!

Horrible horrible customer service-​service department etc… Stay away from this location

Here’s an update to my review.
actually I did go back to Chrysler. I found out that leases and rebates differ based on zip codes. .so I take back my bad review. I did make a deal with the dealership and I’m very happy with the deal that we made and I would recommend to my friends to go back to them.

Found a jeep I wanted online, made contact. Received a quick reply from Andrew. He followed up, answered my questions and was super helpful. Not pushy just did his job and easy to communicate with. I even found a jeep I liked at another dealer and asked him about the price and options… He took the time to explain things to me and why the deal was not what it seemed. Sure enough when I contacted the other dealer he was right. So I bought from here with Andrew, I was in and out quickly with the exact deal he said he could get me. So excited!

My review is geared specifically towards Robert. He was very helpful and gave me a ton of information to think on, he worked on the price with us and the manager. Yes, he tried to keep me and get the sale when I needed to leave for a second to think — but i appreciate his effort.
Now I’m in my soon to be lifted jeep and i couldn’t be happier.

My previous five star review was purely for the salesman Kevin Adams. Beyond him, I stand by my one star review. A representative from the company contacted me about my review and stated that his company does not corner people… But I know when I’m cornered! He wasn’t there. He didn’t even apologize or try to be nice… True test of character right there! Shhhhady!

From the interaction I have had with this dealership in 2015 alone, San Diego Chrysler Dodge Jeep Ram has consistently demonstrated their lack of customer commitment and mutual respect. To summarize:
Uninformed/​Misinformed Salespeople
~ Salesperson unaware of what factors affected MPG differences between models.
~ Salesperson misquoting tow rating and alleging no difference by including an optional tow package.
~ Salesperson identified the vehicle as having a «three plug outlet» instead of a grounded outlet.
Disregard for Customer Needs
~ Sales Manager asking «Do you REALLY need _​_​_​_​? I mean, how much will you [use it]?»
~ Salesperson mis-​remembering WHY a vehicle had not been purchased on prior visit.
~ Sales team offering a vehicle with $ 5,000 in more/​extra options, implying the price could be negotiated lower later on.
Inattentiveness to Customers
~ Sales Manager did not actively listen to customer objections, but quickly ended the conversation to wrap up sale with other customers.
~ Salesperson withholding information to lure customer to physically visit dealership.
Blatantly Misleading Statements
~ Quote: «Banks ‘like to see’ a 30% down payment.»
~ Quote: «We want to earn your business.»
San Diego Chrysler Dodge Jeep Ram does not deserve my business, nor anyone else’s. I blame my newfound optimism for giving them a second chance — a mistake I will not be making again. I intended to pursue my new vehicle purchase with
(which happens to have a 5-​star Unilocal rating).