Courtesy Chevrolet

Just walked the lot for a little while looking at C7’s not sure why but not a single sales person even said hello. I could see them all standing there watching. Maybe they assumed I wasn’t really interested. You should never assume. Guess I’ll try Jimmy Johnson Chevy tomorrow for my Father’s Day present.

I went to Courtesy Chevrolet because they listed a model of a car I was interested in online. I called and was told that the car was not ready. The salesman informed me that I would get a call once the car was ready. Once I arrived at the dealership the car was still not ready and the price of the car had been raised. A salesman named Scott took me to see the car at their shop. I was able to drive the car and liked the model. The car was dirty and still needed to be detailed. Scott assured me that this would be taken care of and he would deliver the car to my home with a full tank of gas. I went ahead and did the contract. I did get the car the next day with a full tank of gas. Before the Scott left he told me to text him in a week and he would arrange to have the car detail again since he was embarrassed that I had seen the car so dirty. After the car dried I could see why he offered to have the car detail. It was apparent they rushed and did a poor job. I tried several times to contact Scott but he never returned any of my texts. They were great while they were selling me the car but once I got the car I never received any response from the salesman. My fault for not waiting or getting everything on paper.

Jesse Martin and the service team at Courtesy San Diego are customer focused. Jesse explained the recommended services for my Equinox and why they were needed. I sometimes notice how Jesse and the staff deal with other customers… everyone is treated equally… always polite and kind. Thank you for a pleasant service experience.

If I could give zero stars, I WOULD. For the sake of your sanity DO NOT come here for anything. I recently had a coolant leak so I made an appointment and brought it in. Dropped it off at 7am. I called around 12 to get an update and they told me yes, the coolant is leaking but they also found a leak in the A/​C. Hmmm interesting. So I tell them not to worry about it at this time. I pick up my car and the coolant leak has been repaired. I popped my hood to check the A/​C. Sure enough I hear a hissing noise. I found where it’s coming from and I see deep plier marks on the bolt that keeps the pressure in! THEY INTENTIONALLY SABOTAGED MY A/​C TO MAKE A BUCK. I tighten the bolt and boom all better. I’m sure I’m not the only female in town they’ve tried screwing over. Please keep your distance from this business.

I don’t even want to give them 1 Star… I contacted Courtesy regarding a new/​used Silverado however I just got the run around. I waited and expected a phone call or a deal from Stephen but I never received a proposal. The same day I contacted Bob Stall, after a 3 hour drive and 30 min of paperwork I was in my new Silverado thanks to Brad Jadwin at Bob Stall.

Andy has always done an excellent job of getting my vehicle in for service and this time was no exception. He went above and beyond his duties to ensure my vehicle was ready to go in a timely manner, and additionally was ready to go after a fresh wash as he always does. Keep up the outstanding service Andy!!!

These guys are great!!! If you want to deal with real people, honest and great customer service! This is the place! My highest High Fives A+ for StephenLT in the sales department! He helped me purchase a 2016 Chevy 2500 Truck and it was an awesome purchase!
I had a few questions I needed answered, he took his time and explained and addressed all of my concerns!
Love doing business with this Chevy dealership! And again BIG shout out on Stephen/​LT! If you need a vehicle ASK for Stephen Daves/​LT!

Contacted Mike P. about purchasing a new vehicle. I went in the same day…5/24/16. Ryan M. meet me at the door along with Mike. They asked me what I was looking for and we went straight for the vehicle. Ryan was patient while I looked and got me into a Cruze. Drove it back to dealership. I wasn’t impressed with the car. So Mike had Ryan show me a Malibu premier. Very nice but out of my price range. I ended up in 2016 Malibu LT… just right… fit and price. Late night but I got my car. Ryan called me a few days later to check on me and let me know he started the process for my Onstar service. Thank you Ryan and Mike.

All around great service. No hounding, or pressure to make a purchase. All around friendly staff. Very helpful and informative.

This place is the furthest thing from being courteous. The lack of communication and relationship between them and their customers is non-​existent. Their company mission statement says they «treat the needs of each individual customer with paramount concern»… That is far from the truth.
My boyfriend and I went in this past weekend and decided to get a used Jeep that we found listed on Craigslist. Aside from the long process (about 4 hours)…it was uncomfortable and weird.
Robby was our sales rep. He was nice and pleasant, but of course, he was trying to make the sale. During the process, my boyfriend asked to see the inspection records that supposedly all the used cars go through. Robby couldn’t provide us with that because apparently they do not keep those records on a company wide computer system, and the service department was closed. The vehicle had been on their lot for a month… how service records aren’t available in a months time for a sales rep to show to a potential buyer I have no idea. We decided to go through with the sale even without the records. The sales «closers» came over to finalize everything and drug the deal out, throwing in a comments about how surprising it was that our credit was in good standing and how they usually get screwed by people like «us». I guess being younger and straight forward about buying a car categorizes you???
As we were driving home, we noticed a noise coming from the vehicle. The next day we called about taking it in. The service adviser was rude and unhelpful, questioned the issue with the vehicle and the fact that it was covered under their 90 day parts and labor warranty. We took it in, and they called at the end of the day to say they couldn’t duplicate the issue. When we asked if they had checked everything out under the car, we were assured that it had been up on a lift for inspection. When we got home, my boyfriend got under the car because the noise had still continued for us. Right away he noticed a leaking oil pan complete with a missing bolt. something that should have been noticed by a trained mechanic if the car was up in the air on a lift being inspected.
After all of this BS, we called in and requested to speak to a service manager. We never got a call back, nor did anybody actually send the message to the manager for us. We had to track this guy down ourselves, and when we finally got a hold of him to address the mechanical and customer service issues, there was not a drop of concern or help.
Bottom line is, good luck. Their customer service sucks and trying to get in touch with someone in a higher position didn’t really get us anywhere closer to feeling like we are an important customer and that our issue is being «treated with paramount concern». Between the shadiness of not having access to repair records, to the lame comments made by the sales closers to the crappy back and fourth attitude with the service adviser and finally ending with a non concerned service manager, this place would not be on my list to go to the next time I am making a purchase on a car. Both my boyfriend and I work in the customer service and mechanics industry and there is no way this experience would ever fly with either of our companies.

On Sunday, 4÷24÷16, I called and spoke with Carlos about an ad in the Autotrader for a Used 2016 Cadillac SRX Luxury with a price reduction to $ 28,250. He initially was extremely helpful and very detailed in answering my questions, checked the lot and informed me that the car had gone to their sister store in Arizona for someone to purchase, but they then couldn’t agree on a price so it fell through. I told him I was extremely interested and ready to buy, so he said I would have to come down to the dealership to agree on price & sign a contract before they can ship it back. I live in Riverside so I wasn’t able to make it down, so I said if it is still available on Tuesday that I would be in to sign. I spoke with him again on Tuesday and he didn’t know if it was available but that he would call me today, Wednesday, with an update. He sent me a text message with a picture of the car and the following messages:
Carlos: «It’s here now (thumbs up). Now what price do you have? This one is selling for 38,000.»
Me: «I thought your Autotrader ad said $ 28k?»
Carlos: «That is a miss print (sp) from autotrader. We just had someone here trying to buy it on that same ad.»
Me: «Thank you for your time but you should have clarified that when I called multiple times about the $ 28k car.»
Carlos: «I did not know till now about the price change and for that I apologize. Have a good day.»
I can’t tell you how much more upset I would have been had I driven the 2.5 hours from home to sign a contract site-​unseen, only to then find out it was a bait and switch. First he says it was a misprint, then he says a price change, yet in the listing it shows «Reduced!» Bottom line, they bait you to get you in, take no responsibility and then blow you off.

GREAT EXPERIANCE!!!
My lease was almost up so the guy guys from courtesy Chevrolet called me to let me know that I can get a different lease instead. I made an appointment and went to see what my future car would be. When we got to the dealership we were greeted by our sales man, Saul Jordan. If you are looking to buy a Chevy you need to go see SAUL! He was awesome and he answered all of our questions. It was a comfortable experience and we are happy we decided to stay with Chevy!

I recently purchased my beautiful Chevy Malibu. I can’t tell you how absolutely magnificent Solan, the salesman, was. He was extremely knowledgeable, courteous and knows how to put a person at ease. The whole team was wonderful. I can’t say enough good things about them.
If you are thinking about buying a new car ask for Solan. He is the best!
Thank you again Solan!
Respectfully,
Judy

Just recently purchased a Chevy Volt, and the process took WAY longer than expected (3:30 pm to 8:30 pm), which is why I knocked them down one star. I can’t imagine how long it would have been if I would have had needed in house financing and I’m sure they could loose customers over that. The other issue I had was the fact that every person in the place tried to talk me out of wanting Navigation. I’m not into the phone Sync program for numerous reasons, and I almost had to walk out a few times to prove my point.
The Pros were that they gave me a great deal and they let me pick out the car I wanted in their second lot, that alone out weighed the cons I mentioned above. I thought that was extremely nice, considering how many cars they already had on their lot. I also really enjoyed my car salesmen Robby Holly. Overall, for the price and the exact car I wanted I’m extremely satisfied and I might buy a truck from them next year if they can give me the best price. At the very least I recommend that you stop by and take a look at their inventory. Car buying is not for the faint of heart and its not the dealerships fault for «tricking» you… because they ALL will attempt to add on maintenance plans and extras.

The vehicle I wanted was not available on the lot so the kind people at Courtesy Chevrolet went out of their way to bring the car in, next day! It is exactly what I wanted and I could not be happier with the service I received.

This place is shady for sure. Bought a brand new Chevy Volt 2016 6 months ago from them. Good job I did all of my research online beforehand because they knew absolutely NOTHING about the car itself when I was test driving it.
The entire time the sales people acted like I didn’t exist and that it was my husband who was buying the car, when I was in fact the one buying the car for myself (which I had made clear to them multiple times), which was massively insulting.
After having had the car for a few days I was driving and the rubber floor mat got caught on one of the pedals. Turned out that they had installed rubber floor mats from the old model and the pegs did not match up with the holes, so they were free to slip around. This was the only dealer installed upgrade that didn’t ship with the car, and they managed to screw it up! I didn’t even want the upgraded floor mats but had to pay for them in the price of the vehicle. Wasted a bunch of time getting those switched out for the correct ones. When they took them out they put them straight back into another 2016 model despite me telling them they were from a different model and it was a huge safety hazard. Shows how much they care about the safety of their customers.
At the time of purchase, the finance manager explained why the 5 year prepaid maintenance plan would save me money versus paying for routine maintenance on an as needed basis. He told me the frequency (every 6 months) and cost of routine maintenance ($ 150) on my new vehicle and the maintenance plan definitely seemed like a good saving so I added it. I have since found out that the first 2 maintenance visits are completely free, which he completely failed to mention, and subsequent visits will cost nowhere near $ 150! Also, I just tried to book my 6 month maintenance appointment and was turned away since I was told that this car only needs servicing once a year!
So all in all I would avoid this place at all costs. They’re completely unethical and don’t care about lying to and deceiving their customers, so long as they make the sale. I will be complaining to customer service.

I recommend going to Bob Stall or Jimmie Johnson’s Chevrolet instead. This dealership is rude, deceitful, and inconsiderate of peoples time.
Came in ready to drive home in a new vehicle. Told them our terms on the phone, the Manager said come and he will make it happen. We waste 2 hours with these pricks and get no where in the price. The prick Manager Mike ends the conversation «are you here to buy a car or not?!»
What a piece or garbage that guy is. His name is Mike.
We drive to Bob Stall Chevy in La Mesa and get the deal done in 10 minutes.
Hope these review persuades you to avoid this place and go to better shops with better employees. The positive reviews are probably fake.
Oh. And I’m gonna buy a truck or Tahoe in the next few months and it won’t be from these clowns.

If you are in the market for a new or used car, I must refer you to Solon Woodard at Courtesy Chevrolet!
My whole experience at Courtesy was excellent and I found their customer service exemplary. Solon took the greatest care in making sure my vehicle needs were met and he was just plain olé fun while I purchased my 2014 Spark. Although my recent credit history was not that attractive, he was able to provide the financing I needed, with a monthly car payment with which I could live! I actually enjoyed my car buying experience due to Solon. Ken, in charge of finance, also made the paperwork easy to understand and educational, as well.
I highly recommend Courtesy Chevrolet… but as I bought from Solon, he is the only person I can truly recommend.

Welp I don’t give out 1 stars very often but this place surely gets one. I was out of town and My girlfriend brought her car in for some work on the breaks without me. she wanted to see the price before they worked on the car, and thank god she did… they wanted to charge her $ 2,800 ($ 680 for breaks) because they said they found other things wrong… the car is older so I wanted to get a couple more opinions… took it in to shop near by… no joke $ 280 (rotors, breaks, oil change) and they detailed the car for free hahaha… talk about a dishonest company trying to take advantage of someone that doesnt know about cars. I understand that dealerships are more expensive, but really… shame on you guys.
And to think she was going to trade that car in for a new one at your dealership in a couple months…

Manager Joe is rude and arrogant!!! He is the stereotype of what makes USED car shopping a BAD EXPERIENCE!!! This guy has no common courtesy! We came to «Courtesy Chevrolet» because of good reviews… But the reviews were very far away from our experience!
STAY AWAY from Courtesy… More like RUDE Chevrolet!!!
I will make sure to spread the word so others do not have to experience this. In fact I am going to give the GM a call to follow up on this VERY POOR experience.
Wish I could leave «0» stars