San Diego Carpet One

Just got back from court today. Carpet One lied through their teeth, saying that the upgraded Healthy Living Installation does not come with the health living installation and pad even though all of their paperwork says so, as well as their video and funny thing the judge believed him even with evidence to the contrary.
Sol is a liar, plain and simple. They also admitted that they were not allowed to move my tv, but yes they moved it anyways which caused it to break. The stupid naïve, guillable judge said «well it was an old tv (4years old), and I dont know how a move could crack the circuitry. What?
She is not even a real judge, and I hope for the city of san diego that she never becomes one either. Everytime I tried to present evidence she shot me down.
Bottom line is, if I can help prevent one family from doing business with them then my rants are worth it. Save your money and give it to a reputable carpet company.

I also delt with Farbia at Carpet One and I will say I am impressed so far. I am still awaiting my remnant to be bound and to pickup, but the purchase experience was awesome. She helped me find a piece that not only fit my needs but my TIGHT budget. She marked down the piece I bought and worked with me on the cost of the binding, something they normally don’t do (don’t be suprised if they don’t for you either, BUT there remnants are the cheapest in town!) She also helped me out with some great stuff for cleaning my Laminte Floors as well. I did read a complaint about the binding process and I will say that EVERY store it seems in san diego contracts this out to a company called Air One (or some such name)… So if it comes back wrong (I will check before I accept the rug) I will make sure its fixed. I won’t lay fault with them either. They seem very nice and personable and I will keep them in mind for the next time i need flooring stuff.

If I could give a –5 star for Carpet one, I would. Do NOT waste your time or money with this company. They installed carpet in several rooms of our 4,000 sq ft home and subcontract out non-​english speaking/​completely inept workers to do their work.
The hardwood was installed correctly and was done well. The carpet, was not. One room actually has a strip of an entirely different carpet installed within it. Another has a large bump in the center of the room where the padding underneath bulges up under the seam.
I have tried contacting their «customer service» department several times and after speaking with a «Desere» (who claimed to be head of customer service) I asked to speak with the head manager. Desere was extremely rude and curt with me. So much for their «beautiful guarantee!» She informed me I could leave a message for the manager but she knew for a fact that he would not be calling me back.
All I wanted was to get the problems fixed and the job done correctly and no longer deal with this company. They have refused any responsibility and refused to repair any of the damage/​mistakes their workers have done to our house.
I would never refer anyone to carpet one. It has been a nightmare experience. From my understanding, they are a franchise and all the stores in San diego are owned and managed by the same group of idiots.

Sorry, had a completely bad experience across the board with this service. Bought a carpet remnant, paid to have the binding done, and for padding. Go to pick it up a week later, the padding was not ready. Come to find out the carpet was cut short (both the length AND the width), and one edge was unevenly cut. One of the employees was supposed to bring the padding to my home at a certain time, at which point I was going to complain about the carpet. Come to find the padding’s been left at my door (well before the time when it was supposed to be dropped off. Padding was also unevenly cut, and cut to the wrong length. A bad experience across the board, and they made ZERO effort to make it right.

I was helped by Fariba Biran, and she was wonderful. She didnt try to sale me on anything, just answered my questions and got me the best price. I compared their prices to Home depot and carpet/​tile/​and flooring depot, and she beat them hands down. Definitely look for Fariba when you go by there, shes the nice, energetic one.

We just finished carpeting our home in Mira Mesa and decided to go with Carpet One after shopping around for a while. We worked with Sean M. and would highly recommend that anyone looking for carpet go in and talk with him. He was very easy to deal with, not pushy at all, and made sure the job was completed on time. He followed through on everything he said he would and in addition to great service, had some of the best pricing we found. We’ll definitely be working together with him on our other upcoming purchases and have already referred him to a couple of people.