Hertz Rent A Car

It’s incredible what a change in management can do!
I cannot be more please with the service I received from Jeff. He was patient, accommodating, and made us feel like family… And! We he fixed the problems other people created.
My car was hit in an accident and was in the shop for repairs. I booked a rental over the phone and pick it up at a Hertz close to the body shop. Well, everything got messed up: the insurance had communication issues and they weren’t set up to pay for the rental, the rental was for a smaller sized car than what I needed, and the other Hertz only had one car left when I got there.
Without any other real choice, I took the last car from the other Hertz. The Miramar location is on my way home, so I stopped by with the hope they could switch out the cars for me.
Jeff was incredibly accommodating! Although he was out of the class of car that I wanted, he moved cars around between his location and another so that we could be accommodated (the other location needed to do a switch to so it all worked out).
When Jeff tried to do the switch, he realized the rental wasn’t set up properly; it was set-​up for one day… my car was going to be in the shop for a minimum of five days. Jeff wasn’t able to fix the reservation on his own, but he kept called progressively higher levels of the chain-​of-​command until he found someone with the authorization to fix the reservation.
All this while on a time crunch! I had an appointment to make.
Seriously, if you want phenomenal service, go find Jeff!
And, by «go find», I mean you actually might have to go and find him. I stopped by Hertz Miramar the other day only to find Jeff had been relocated to the Hertz La Jolla office. I’m willing to travel the extra 10 minutes to bring Jeff my business; I wish he was back in the Miramar office.
Seriously, Jeff single-​handedly changed my opinion of this place. My last review was two stars… thanks to Jeff, now it’s five stars.

They have since moved to a new location off the corner of Camino Ruiz and Miramar Rd! Anyways, I must say, my partner Sarah always rents cars here through her insurance and she has always been treated warmly and accommodated nicely! Top notch service here, no complaints and that’s what counts!

Recently renting a car from El Centro to Miramar. Before dropping the car off I attempted to fill the fuel tank back to the level requested. Unfortunately after checking the fuel gauge many times while fueling the tank was filled to max. Obviously their vehicle fuel gauge was not working properly. Turned the ignition off many times to try to reset it while fueling and still wasn’t reading incorrectly. would not show more than one quarter full.
Returned the vehicle down the street to the Miramar location and was asked what I thought of the vehicle. Immediately voiced my dislike of the vehicle (could never properly cool the vehicle cabin) in the improper reading of the fuel system. Employee agreed to look at the vehicle to see what my concern was in regards to the fuel gauge. Keep in mind this employee was immediately shown fuel receipts upon walking into the office. While in the vehicle they acknowledge there is an issue with the the fuel gauge. After returning into the office I asked to be reimbursed for the fuel above what was in the vehicle at time of rental. This employee immediately responded stating that I had a choice to pre-​purchase fuel when I began the rental.
From that moment on the car return went very bad. For some reason common sense did not kick in until I became very upset and try explain again that their vehicle is faulty. Not once did I hear an apology for their vehicle causing me time spent and money out of pocket. I asked for the manager who was not there. I was told what her name was (which I am really forgot because she was making me so upset) who the managers name was (about point it didn’t matter) and that he would be in the morning.
Then I became even more irate because it was late in the day, I was tired and extremely hot from being in 115° in Imperial County. The only bit of professionalism provided was a $ 10 credit to allow me to purchase an Über to go 1 mile down the street. I had to demand back half of the money spent on filling their tank. I was then provided an additional $ 15 credit.
Why couldn’t this employee have just been more compassionate with the issue at hand. Admitted their vehicle has a mechanical issue, credited me back the necessary funds and apologized.
That would open my mind again to be using their car rental. Only reason I was using Hertz was because enterprise will not provide one-​way rentals from El Centro to Miramar.

This is the first time that our family has rented a car from Hertz. We made a reservation for a mini van through Travelocity. When we arrived to pick the van up, it was dirty inside and one of the power outlets didn’t work, and the plastic covering over the seat metal structure was missing. They told us they one had one other van and it was a Ford Transport which looks like an airport shuttle van. Because our trip was going to be 2 weeks long with half of it spent in the car, we turned down the van. They gave us a discount for the cosmetic problems and the non-​working outlet.
By the end of our first day we had encountered rain and had to pay out of pocket to replace the wiper blades, which were not clearing the window. My husband called the 800 number and was told that the nearest offices were 3 hours back to Sacramento or 4+ hours out of our way in Seattle but that there was none in Portland or in the East side of WA where we were headed. We were told to go to one or the other to trade the van for another one that they would have waiting for us. We decided that to go back or to go hours in the wrong direction would prevent us from being at the event we were going towards so we decided to keep the van. As we got just outside of Portland the transmission began slipping and we pulled to a rest area to call Hertz again. This person told us that they did have an office at the Portland airport and we could go there and trade the van, that they would have another van waiting for us.
When we got to Portland airport, hubby had to walk ½ a mile from the drop off point to the service desk to arrange the swap. Once again, they had a Transport van waiting for us. We told them that was unsatisfactory, as we had already told them that when we picked up the van originally. The manager said in different words «sucks to be you»! He basically said that we had gotten too good of a discount from Travelocity so we deserved and should be content with the less than satisfactory van. Hubby and I did not tolerate that and they wound up giving us a Traverse, which was a beautiful vehicle and fully loaded. The only problem with it was that we had packed a minivan for a 2 week trip and the Traverse didn’t have near the space that the van did.
The staff wanted us to unload the van and carry it all the ½ mile to the new vehicle and my husband once again had to negotiate with them to be able to drive the new auto to the old one so that they were side by side when we switched our luggage and 3 children. The whole process took 2 hours and my youngest, who has autism was very upset at the waiting and all the adjustments.
The Traverse was an excellent car despite the lack of space and the rest of our journey went off without a hitch. When we went to turn the car back in, we were an hour late due to a funeral of a family friend. The office was closing at noon so we got their just in time. The two people in the office were very apologetic and took a couple days off our time, plus gave us a pass on the late charge, plus took an additional amount off, and gave us a $ 25 voucher to come back and try them again. They really made up for the difficulties we had that is why I gave them a 3 instead of a 1 star. We might try them again, but it is too soon right now.

My FAM always rents cars from this location. It s close to home & parents have a Club Gold card here. Its easy too miss since people drive on this street like its a NASCAR race.
The building is very warehouse looking inside. The young filipino lady that helped us was really friendly & personable. She even complimented my UCLA shirt & went on to tell us about how she also went to UCLA.
We ended up getting a Toyota Prius for our honeymoon to Vegas. We used it for the whole week & saved a lot of $. We had a new Prius 2011 it drove really smooth. Very impressed they not only had Prius option but also a new one.

I like Aldo who helped to give me a ride from and to my company. Very kind and professional work.

Renting & returning a car here takes forever… Took 2 hrs to complete renting the car. Taking about an hour to return it. The staff is really nice — the process is just time consuming…

What exactly is the point of making an appointment to pick up a vehicle if it’s not going to be here when you arrive? I called the week prior to needing the car, I also called 2 hours prior to needing to be picked up at the body shop. Then the body shop had to call again and ask them to come pick me up. I get here and the young lady tells me that the cars aren’t here yet but they’re on their way and in the mean time I’m going to have to wait. There was a reason why I made an appointment. Oh that’s right, I have to go back to work!

Convenient but I guess it will do. I always rented my car here until one day I decided to pick up my rental at 7:15am. It was awesome that they were opened but as soon my rental was not ready. I was cool to wait but to find out my tank was only filled by ¹⁄₈ of a tank. It freaking sucks so I requested having the tank filled and I also did purchase a return filled tank from them too. Didn’t want to deal with it considering my work was paying for it. Anyways I end up waiting for 30min extra. Staff was nice but I wasn’t happy that this place would of hand customer an I filled tank with no car wash. Sucks!

If you are a person of color, don’t plan on receiving excellent service. I was told by one Hertz rental car branch that because I had to wait for over an hour for a rental car to come in, they called this particular Hertz on Miramar Road. And they said they would honor my reservation and they had this particular car on hold just for me. Upon arrival, this car was no longer «In-​Service» and then I was asked what my purpose for the rental was. This took me back because of all the times I have rented an auto from Hertz, I’ve never been asked what my plans for the automobile was. Then on top of that I was quoted a price 300% over what my rental fee was originally quoted. Granted, not all racists are at every Hertz branch, just this one. Go anywhere but here in order to get fair and decent treatment.

This is a review for the Santee location, but since the company continues to ignore my issue, I feel that everyone should be alerted to the crummy customer service regardless of where they go. What an embarrassment.
Wish that I could give less than one star. Hertz employee manages to not tell me that they are out of economy cars (which, had I known, I would have gone to a different location) and then rents me a car at a different price than quoted. When I speak to them in person, I’m told that I’m mistaken because the Hertz employee refuses to admit that she made a mistake. Poor communication and insulting management of my grievance.
Couple this with the fact that I filed a complaint online and was ignored.
Awful experience, will never rent from this company again.

The girl that works there is smoking hot! She can put the hertz on me anytime! Hahahahaha

I had an extremely pleasant experience here. Alyssa Gonzalez and Chancey Dariso were efficient and very helpful in guiding me through the car rental process. They worked to ensure I felt safe in my rental and answered all of my questions. If I ever need to rent a car again in this area, I am definitely coming back to this Hertz location! Highly recommended!

These guys are great. Manager helped apply discount coupons for me with a good attitude. They were fast and courteous. I will recommend this Hertz to friends and I will return

This is the new location for Hertz local Edition. I made reservations online and called the office to come pick me up. A friendly guy came and picked me up and took me back to the office where he dropped off and gave me the car. It didnt even take 5 minutes. Will be doing business here again.