Royal Shine Detailing

I purchased a groupon $ 69. for a full detail on cars and small trucks. I made an appointment but they were a no show. I called to confirm the appointment the day before and got no answer waited until the appointment time 10:00 am and no show, received a call later to say the tech had a flat tire and was unable to make the appointment. I offered to leave the car all day and they could come any time, they called back and said NO we will not come out today, VERY poor customer service a wasted day, I have requested a refund.

What a SHADY business. Appointment booked at my work location as convenient because i work Monday-​Friday.
Bought a groupon deal and appointment booked for 1÷28÷14 9am. Received a phone call from Josh at 9:24am, 24 minutes passed appointment time, stated that the technician was having car trouble and will be 1 hour late. I think you should call the customer that you’re running late, not called after the appointment time.
When the appointment was booked through the phone, i was not informed by customer service representative that the technician has within 30 mins to show up from the appointment time. When i called the technician back 2 minutes later informing him i got his message and told him the address again and location for my appointment (planned parenthood) to get my car detail, he declined to show up to the appointment. He stated that the company he works for is Christian– based owned business and the owner (s) will not honor/​service my car detailing at the location where i work (from my understanding of Christian religion– They SHOULDN’T judge anyone and also embrace people in general).I do understand their religious point of view, however regarding where i work, this is a business and customer oriented/​services. How can you refuse to come to an appointment because of where i work!!! That is just insane.
I called the customer service number and talked to a female representative and told her the situation (that i booked the appointment to get my car detail BEFORE Chinese new years-​2 days away), and she was so nice and accommodating enough and offered me a Saturday appointment eventhough groupon users only allowed to book Monday-​Friday appointment. I hesistant and didn’t book the appointment with her. Received a phone call from Josh again stating the technician will not come to my work location because of religious view. I asked Josh to accomodate appointment before Thursday and he offered me 3:30pm for Wednesday instead. I was so frustrated with the situation and told him i’ll call in back very soon with the decision. I called Josh back within 30 mins and the appointment was taken! Josh kept pushing me for a a refund. I asked him if the Saturday apointment is still available because the rep offered to me earlier to accommodate the situation. Josh stated that the company DOESN’T work on Saturdays. Hmm, why would you put on Unilocal business hour is Monday-​Saturday 8am-​6pm instead? If that was truly the case, not opened for Saturday, you need to change your business hours! I feel Josh is is very shady, contradicting and helpless. The business is shady and not customer service oriented at all. Do not do business with this company. Take your money elsewhere. I cancelled the appointment all together and was refunded by Groupon. NEVER EVER will do business with this company again.

I bought a group on. It was for $ 75.00 for complete detailing but for my SUV it was $ 100.00 Value $ 400.00.
I got what I paid for. A $ 100.00. car wash. NOT A $ 400. DETAIL.
JOSH came in a regular car and did not have much with him. He work for a few hours.
I went over the rims myself after, and had to remove some very easy stuff of the windows myself. I would not use them again. But my car is much cleaner.

I went into this with full confidence and a groupon which promised FULL DETAILING of the car inside and out. It was supposed to be $ 449 worth of detailing work.
The guys who came out were nice enough but the job done was sloppy and incomplete. They skipped over my car door cup holders entirely, my center console cup holders were sloppily done, the area where my emergency break is was not cleaned at all, neither was the area behind the back seats which is covered in dust. I didn’t realize complete detailing didn’t include the ceiling as well.
Overall very disappointed, i could have done a better job and saved myself a ton of money.
Don’t use their services, it’s not worth it.