rePlanet Recycling

They’ve got everything set up right but they did have lunch until 2 so we went and had lunch and came back (for future people). Nothing better or worse than any other recycling place. Thanks for the good work guys!

This is my 5^th and last time there! First couple times I just used the self serve machine. They have two of those but the one is Always down and not working so takes forever. The third time I did it by weight and it seemed really short on the refund. Went back again and this time I literally counted how many bottles, cans and plastic I had and got back $ 14.80. Today I went back with that same exact amount and got $ 8.09 back. How is that possible!!? EXACT same amount of glass, cans, and plastic as last time. So are they ripping people off? Today they closed the line with a bunch of people in it so they could clean the place I guess but they took their sweet time. I’m sure that’s a hard and gross job to have but when your waiting in line for a long time you’d like them to move their a$$. Also there are so many homeless people there.

First time recycling as an adult lol
Awesome staff josue helped me out.
I told him it’s my first time and explained what to sort and the process and was friendly about it instead of being rude like most place when I have questions.
Why not save earth and get paid $$$$$

I’ve come to recycle here a few times now and the guys that work there are always very nice. The first couple times I went there I had questions and one of the guys really took the time to help me out. Not only did he explain how things worked, he also gave me little tips to make it easier for me. In observation, I see that they are friendly and kind to everyone. This is definitely my go to spot whenever I have recycling. If only customer service was like this everywhere!

I’m very glad to know this place! :)
Working staffs are so friendly, polite, and fast.
They made me save the Earth so I felt proud of myself. I hope to visit again! :)
Thank you!

This place gets the job done. However the hours suck! You can only use the machine when there is someone at the location to oversee it. Keep that in mind.

I was happy to find this place when my Old Town Recycling left town… BOO
This place was behind Target… yes I did say BEHIND…
It was closed for lunch when I got there and the associate was a bit late back from lunch but I figured it was probably because she was late going to lunch so whatever… The pricing was average but they were quick and prompt.
You just go into Ralphs afterwards and exchange your voucher for cash. All in all okay./.

The young man with the beard is such a cutie what’s his name starts with an S, any who I appreciate all his hard work. Underpaid for all the hard work he does, same goes with all the employees at this rePlanet. Shame on you rePlanet paying them penuts.

Great recycling spot. Behind Ralph’s grocery store. Redeem your money inside grocery store.

the staff are very nice and efficient, but Ralphs is a joke. at the clairmont facility, they give you your money right on the spot. here, you are required to go all the way around to the front of the store, go inside, stand in line to check out with those buying groceries, and then get your money — an extra 17 minutes of my day. …and you have to do it at this ralphs, no other. what a joke. the vins partnership on clairemont is more of a drive but you save a lot of time and hassle driving the extra couple miles. i will never shop at ralphs out of principle given this shady experience.

I don’t see why there are negative complaints. I had a great experience. I called before I went just to make sure someone was there. I was told they were at a late lunch and would be back at 2:05pm.
I got there early around 1:50pm and it was fully staffed. They were fast and polite.
It’s situated behind the Ralph’s and you must enter from the little «alleyway» just to the right of Dick’s Sporting Goods.

Definitely not a preferred recycling center, but we were in the area. It was also awkward to find. When facing Dicks Sporting Goods you take the road to the right and turn left as soon as you are able. Atmosphere is busy and ghetto as hell… but I’m sure it is to be expected.

Here is some info from the RePlanet website about what this company IS SUPPOSED to be doing:
«As stipulated by California state law, rePLANET recycling centers are located in so-​called „convenience zones,“ an area typically covering a half-​mile radius from a supermarket.
All rePLANET recycling centers are state-​certified and meet all requirements set forth by California’s Beverage Container Recycling Law.
Every rePLANET facility is staffed by trained TOMRA personnel, ensuring that service, cleanliness, security and safety are up to TOMRA standards at every rePLANET site.
In addition to attendants available for assistance with bulk returns of containers, our facilities also offer the option of using automated, self-​serve return machines.
There are currently over 400 rePLANET recycling centers in operation across the state. To find the location and opening hours of our centers, please use our location finder and enter zip code of area desired.»
Okay-​so this company is running a service that THE STATE of California deems necessary to process recyclables. Why then does RePlanet give such SHORT SHRIFT to staffing and keeping this particular location up and running? Today, myself and a number of others were waiting for RePlanet to open-​LIKE THEIR «HOURS of OPERATION» state @ 10 am. No one there-​all locked up! Finally, a dude in a late model BMW rolls up at 10:30 am and tells everyone that the company didn’t pick up his full container of plastics so he is only taking aluminum and glass! Well-​most everyone-​including myself had lots of plastic (mostly from water bottles.)
Calls to the toll-​free number by a customer get the supervisor on the line who apologizes, but that’s all! I once worked at one of these Recycling Units back in the late 1980’s and I KNOW you have to CALL IN when your storage container is full! That’s how the company KNOWS to come pick the full one up and switch it out for an empty one! I also know that when the sign says you open at 10 am, you SHOULD be open at 10 am! NO BRAINER! NO SIGNS UP either-​saying that they are NOT taking plastics!
Perhaps the fact that this particular recycling place attracts so many homeless makes the people who work there less zealous to give good customer service, but there is no excuse for what I just described! God doesn’t LOOK DOWN HIS NOSE at ANY ONE, and neither should this place. Those «living quarters-​challenged individuals» work hard in the hot sun to pull all that stuff out of trashcans, dumpsters, and city recycling containers and deserve the same respect as any one else turning in their fancy Euro beer bottles!
The homeless usually are pretty nice to me and let me go ahead of them in line and help me pull the plastic barrels apart to use to separate my own stuff. The fat is: RePlanet is doing a needed public service of processing these recyclables out of the waste stream. So, despite my bitching, I am still going to give them 4 Unilocal STARS for their troubles.
I would advise this Ralph’s Grocery store to also monitor what’s going on in the back of their property. Some of those guys who have hauled bike loads of stuff over to turn in get pretty pissed off when no one shows to open up RePlanet or they are told to take it somewhere else. JUST NOT COOL! Get with it RePlanet! I hope you will respond to the problems just mentioned.