RadioShack

Wish I could give this place no star overpriced over aggressive sales environment I came in and there was 7 sales people in the store and a manager the manager helped me and talked me into a specific product I was not satisfied with resolution quality I went back did an exchange while two employees were blatantly talking about me and my dog then having to do another exchange because my equipment was non functioning the manager decided I was being quote suspicious when I paid out the ass for a conversion cable now I know they can do better than this at best buy or frys just save your money and time!!! Fyi They have the wrong business hours listed online total failure on any business level!!!

Worst customer service and product quality the store manager is dismissive and the company gives the employees no authority to make descisions that assist customers in leaving radio shack happy and feeling taken care of. they say call corporate the sctually store manager is never there he just recieves phone calls from the staff and blows off unhappy customers by continuously saying nothing we can do. how is it that every time ive ever had a problem (all the problems being completely different) i always get the same response nothing we can do… i think u can u choose not to do so

Cesar! Was awesome! Hooked me up with an otter box phone case… But when I got home, I already had one gifted to me! Cesar let me return in it! In like 5 minutes time! Great customer service!
Thanks
Hop

Great selection and second to none customer service. I came in with limited time on lunch. Not only did the employees help me find what I needed quickly, they helped install it.

I have tried to use this RadioShack on several occaissions with nothing but frustration… Employees too bust chatting behind counter to help or lose interest and become dismissive if you don’t want to upgrade in cost to «thier suggestions» of things that are more than you need. They even tried to deny me a return of an unopened item because I used a coupon that would still qualify in amout for use WITHOUT what I was returning. High Prices, Bad Attitudes, Poor Management. I now drive to Hillcrest location… always helpful and well stocked

Kayla, who apologized for me having to wait yesterday, is the only reason for one star (Oh and we can’t give zero) (Oh, and the first visit nice guy who asked price at Walgreen’s vs. RS). Four visits for a freaking $ 8.63 memory card. Manager today was a tool. Bad customer service is no customer service. Why did I even bother, you ask? Well, I was going to Puerto Rico and needed a memory card for my camera that I haven’t used for a long time. Two visits that night and the card had an error. I had to board a plane. Yesterday, I went to return and it was over 30 days. I get rules, but in a job that has them I know exceptions CAN be made (Especially when someone is getting very angry). Then with me, it became a matter of principle, of which this manager seems to have none. I will NEVER go back to that place. I felt that I was polite for all the FOUR visits, in spite of how long I had to wait. When the manager wouldn’t give an inch, I started getting nasty. There’s more to it than this (Four times, for Heaven’s sake). So I eat the $ 8.63, no big deal. And I wipe my hands clean of the worst business I’ve dealt with in a long time.

Matthew and Kayla were both incredibly helpful, and it was great to see the two of them take the time to go the extras mile to help us with our return.

Beware of charges that they conveinently don’t tell you about, when signing up for a new cell phone service!
My wife and I recently bought 2 iPhone 6’s at this location and were told that they would go over all costs. Almost 2 hours later, we walked out of the store and thought we had everything squared away, until we got our first bill and noticed about $ 75 worth of activation fees and upgrade fees that were not explained. When I called the store to chat about, I was told that this is what it is and there is nothing they can do about it, regardless of whether it was explained or not.
Convenient for them apparently and this will be the last time I deal with that store.

I would like to take a second to commend Matthew for setting an incredible example as store manager. I’ve worked retail many years and I know how rare it is to receive praise so I’d like to take the time and leave a sincere «Thank you!»
I walked in on a whim to upgrade my iPhone through AT&T. I already had the Galaxy in mind and came to scope out the two models. Matthew greeted me within five minutes of entering the store and walked through the pros and cons of each. I emphasized camera capabilities along with ease of access and he helped me pick the phone that would best fit my needs. I decided to go with the Galaxy S4 for the sake of the price point, though I had anticipated spending $ 300 on a new model anyways.
The upgrade process was seamless and Matthew walked me through everything step by step. There was even an altercation with an intoxicated customer while I was in the store, he excused himself momentarily and handled the situation promptly and professionally. Super impressed all around!!!
Now I would like to point out I’m not too keen on the upsell culture. Having worked in Sales for so long, it can be frustrating for the customer to be bombarded with additional costs when we stopped in for one thing and one thing only. But because he took the time to personally assist with my purchase and created a memorable customer service experience, I was willing to spend the additional money. He pointed out sales on some accessories and I ended up with a 32GB Micro SD for $ 23.99 and a new phone cover for under $ 10. In an economy where every dollar spent is accounted for, I can honestly say this is the best $ 100 I have spent in quite some time!
He transferred all my contacts and photos for me, installed my Micro SD, and even my new phone cover. Talk about above and beyond! From start to finish, the conversation was light-​hearted and the service quick and efficient. I WILL be back to this location, guaranteed. 13 years of employment truly shows in the personal investment he takes with his customers.
So Matthew, thank you SO Much. Truly. I hope you receive the recognition you truly deserve. I’ll be sure to stop in for all my business needs. Looking forward to working with you again soon!

Surprisingly really good… have not been in a long time. On vacation and forgot recharger cable for phone and laptop. Helpful staff had both. :P

Two clerks, no one in the store– rude, nit knowledgeable, wouldn’t help with activation so my grandson could keep his old number-​WAS NOT HELPFUL– asked for manager, «he’s off today»
Don’t come here– I almost walked out, should have gone a little farther to claremont store

RadioShack made my day. I never would have guessed this store would stock three times the cell phone accessories than the cell phone store across the street, but wow! Seriously, seeing this many options for protecting my favorite piece of technology was like walking into Burger King and finding more pizza than Pizza Hut.
Hmm. Pizza Hut … Radio Shack … I think it’s about time these franchises graduated to some more modern structures.
I spent more time in here than anyone should ever spend in any shack, just browsing the wall of accessories. Part of it was the tough choice, and the other part was debating whether I’d go back to the cell phone store and give them another piece of my mind. Maybe I was too harsh. I dunno. I mean, who ever expects a cell phone store to carry cell phone accessories? Perhaps I need to manage my expectations.

I went in to the store on my way to the gym to get a simple USB to AV adapter to charge my phone in the car. It was supposed to be in and out in 3 minutes. I walked in, picked up my adapter off the rack, and was in line (first in line) within a minute of entering the store.
There were two customers already being served so I waited. In total there were 4 name-​tagged Radio Shack employees behind the counter and one AT&T employee (apparently AT&T employees have never used a cash register)
I stood for 5+ minutes waiting and waiting until someone else got in line behind me. We both waited for about 5+ more minutes, about 10 – 15 total until I just left, went to CVS and got a better adapter for $ 8 cheaper.
It is frustrating to me that they clearly did not care about my time. There was an unused register and 2(½) extra employees. It makes no sense to me. I am so fundamentally against that approach to business, I will not be shopping here or any Radio Shack again.

I stopped to have Einsteins Bagels when I realized my phone is dying. Suddenly, I said «Self check Radio Shack» They have always treated me good. I immediately knew I wasn’t at a Verizon Store, the young man without hesitation said, sure… I can put it in a charger for you. I decided to look around, something caught my eye.
I just went through the hassle with expensive Syllable 08 at $ 80.00+ dollars and they came defective. I sent them back hopefully I get my money back. My son’s are Syllable 18 @ $ 180.00+ dollars and the quality sound are the same and this ones are much easier to pair and use.
Pairing, instructions are miss leading you have to press Power/​Band together for 3 seconds you will then see read the word (blue) then you press Select as you pair your phone. My note 3 then found my headphones.
This is F’ing Awesome said (Macklemore)

Checked the hours of business online, which are different per day. It was a Wednesday and the radio shack website stated it closed at 10:00pm. I called at 8:55pm asking if they had a battery and bulb. The guy at the store said they had the battery but that he didn’t want to look through his drawer of bulbs and I would just have to come in and look. I said ok, I’ll be there in a minute. Got there at 9:03pm and the gates were half closed and the door was locked. I stood there looking in at the 4 guys standing there and one of them vacuuming. Finally the guy vacuuming came over and said they were closed. I said that the website says you close at 10:00, he said no, 9:00 and pointed to the window which had nothing on it. He looked confused. I said that I had just called and told someone I was on my way, why wouldn’t he have told me then that they were about to close? By that time all 4 of them were there and I talked to someone about a battery and a bulb. None of them fessed up to talking to me and said that I must have called the store on Garnet which closes at 10:00 and they turned me away. I walked out to the parking lot and redialed the number I called previously to ask which location it was, they said it was the Rosecrans location, I said so it was you guys I talked to and he hung up on me. Absolutely terrible customer service. I understand that the website may be different than the actual hours, but if someone calls and says they’re on their way I would absolutely not turn them away, or at least explain over the phone that they were about to close. I really hope the manager sees this and explains to them how unprofessional that is, or if one of those was the manager, the owner should consider getting a different one.

This is the worst kind of screwing the customer price wise. I needed a female to female coaxial cable connector. They wanted $ 5,99 for this. I said NO THANK YOU
and went to Frys and paid $ 0.99 there.
I have no idea how Radio Shack is staying in business with prices like this.

This is as much a review about the Radio Shack corporation as a whole as it is the Point Loma store:
Bought a cell phone at the Point Loma store about a year ago. I was very pregnant and hubby thought I needed to upgrade to a smart phone for when I went into labor. Phone was defective, so we took it back. We were hassled for about an hour, but they finally accepted it back under the Samsung warranty. The store manager talked us into getting Radio Shack insurance so that if there were problems with the next phone, we knew it would be replaced with no hassles (NO HASSLES being the key selling point).
The next phone had the same exact defect. The manager told me they would not take it back under the Samsung warranty, but that they would gladly evaluate the phone for me under the Radio Shack insurance and see if it qualified for the warranty work/​replacement. All I needed to do was mail the phone off to another state and they would call me within 14 days to let me know their decision. Then it would be another week before I got my phone back/​a refurbished phone mailed to me.
«What?» I said, «You sold me a ‘no hassles’ policy. I think 21 days without a phone is a hassle. I am going to probably go into labor in less than 21 days. I cannot be without a phone. This is my only phone — I haven’t had a land line in years.»
I went round and round with the Radio Shack insurance claims department and the Point Loma store for days before I finally gave up and bought another phone from a different company. But I still was under this monthly insurance plan (it was set up to auto-​pay every month on my credit card) for a phone I no longer had. So I called the Radio Shack insurance issuing division to try to cancel it. I was told it could not be cancelled. I went round and round and round with them about trying to cancel and they refused to let me. I threatened a small claims lawsuit to both the store and the insurance division. I wrote to the Southern CA district manager. Eventually, I got someone at the corporate office who said they were very sorry for my hassles but that all they could do was give me store credit for like $ 50 or something to compensate me for my hassles… and I was stuck with this insurance.
Only then did I carefully read the contract they had given me. The contract clearly said that there was a cancellation window in which ALL moneys paid for insurance would be refunded as long as you cancelled within this window. So they wouldn’t just stop charging in the future, but actually refund past payments made, too. I was well within the window. So, basically, everyone I talked to at the insurance division and the Point Loma store and the district office and the corporate office all lied to me about not being able to cancel. I told the corporate guy that I had read the contract and threatened small claims court. Only then did he cancel the plan and refund me my insurance money as the contract required.
Oh, and all these calls to all these different divisions not only used up my minutes for the month, but the overage minutes totalled about $ 100. And aggravated the heck out of me at a point in my life where I needed to reduce stress. Radio Shack is a bunch of sheisters. Don’t do business with them.

Good service thx

I felt violated. If the product I bought didn’t work «it must be something I’m doing wrong.» I spent 20 min. convincing them to give me a store credit — not a refund! They made me buy the same product again and «try it out.» Still sucked!
I despise this chain just like I did in the 80’s.

This place sucks. Couldn’t answer my questions or order a battery for me.