Quick Response Appliance Repair

If I could give these guys 0 stars I would.
About 6 months ago, we called to have our dishwasher repaired. The guy came and said he needed to order a part. We were charged a service fee and labor and for the part. He came back a few weeks later to replace the part and then he shorted out the panel. He said he would be back when he orders another part. MANY calls later and the same «we haven’t received the part yet, we will call you when it comes in» excuse, we have completely given up on these people. Do yourself a favor and NEVER USE THIS «BUSINESS». We wasted over $ 100 for them to waste our time and energy. They will scam you and break your appliances and are NOT a quick response repair business AT ALL. STAY AWAY!!!

Not sure if it’s a scam or just the worst customer service ever. Called on a Friday of a holiday weekend about a metal clanging noise in my washing machine, they told me they would send someone out that day (yay!). The deal was that they would charge $ 69 for the visit, but that fee would apply to any work they did while there. Sounded ok to me as I assumed there was something stuck in the drum of my machine and the technician would be able to get it out during the visit. When the technician came he told me that the drum of the machine was rusted out and it was not fixable. So, he was there for 5 minutes and I’m out $ 69. I had another company come out the following week, the guy was there for 10 minutes, charged me $ 30 and was able to easily remove the bra underwire that was stuck in the machine. When I call Quick Response I was told that they would refund my money. Well, after 4 months, many phone calls and several emails I still do not have a refund. The worst part is that every time I call they tell me that they will refund my money, but then they never do it. I would not have minded paying the premium price for the quick service but I can’t help but wonder if they just plan to tell you the item can’t be fixed and make a quick buck without doing any work. Would NOT recommend.

We were initially pleased … Fast response. We had problems with our kenmore freezer part of the side by side combo. It wasn’t making ice anymore, and coming up on summer we would be needing our ice. In addition it seemed like the broken ice maker was feeding water into the bottom of the fridge, which caused 5 inches of ice to collect and the freezer door to not close.
They had the unit in stock and could replace the ice maker! Yeah. But he broke a piece of the freezer unit. Boo. He said he would order the piece and come back to replace it free of charge. Yeah.
The ice build up was caused by the defrost cycle. Water wasn’t draining. He said he checked it out and got it cleared, assuming it was ice buildup.
Great. $ 400 poorer we are making ice and have a 30 day warranty on work completed. Great.
Two days later ice is building up on the freezer floor again. Hubby is told that a heater needs to be installed. Continue to call to check on the broken part and the heater. Never got another call back.
In short, we were taken for $ 400. We later determined that there is stuff clogging the line, not ice. They never checked, and we asked. In addition the drain pan for the defrost cycle was bent, allowing the water to drain away from the drain hole and into the freezer where it would refreeze.
If you value your appliances and your money, I would go anywhere else but here.

I used Quick Response and I found them to be extremely shady. I beleive they hustled me for an expensive repair that cost me 3 times the actual price. Do your homework before using them or you will be overcharged. They know you are vulnerable and will take advantage of you.