Public Storage

Thanks JR, Stephen, and Trevon for always being so helpful and providing such great customer service. My team and I have had a seamless and positive experience with our time at Miramar Public Storage and would recommend it to others!

Desiree was so great! We came in right before closing and she helped us for a good 30 minutes. Awesome units and in a great area too! I would highly recommend this place and Desiree was great! Super helpful and awesome experience!

Janea was super helpful, this was the first time I had to store my belongings at a storage. I didn’t know what size space I needed, but janea helped me through the whole process. I left feeling so happy I chose public storage. Thank you Janea your great!!! My things will be safe!!!

I as a customer in good standing am appalled at the customer service at this facility. Starting from the day I rented the unit my interaction was unfriendly, no smile and and attempted to offer me a unit priced well over the reservation I had made over the phone. 3 months later I downsized. Midday of the move my help suffered a strained back. I advised the office I would need to return at 6AM in the morning to complete the move to smaller unit. I was told I had to be out that evening at 6PM or any unmoved items would be locked and held till a penalty was paid. I asked to speak to manager who refused to speak to me and conveyed the ‘be out by 6′ order. Had I not been leaving town for the holidays I would have move out that day.
Fast forward to today. Looking to downsize again and I get quoted the same as I currently pay for a unit half the size. When I bring this to young mans attention he tells me that I don’t get the lower price because I’m an existing customer. Huh?
Also this place not climate control and no place to store things long term. Their boxes and other products way overpriced compared to Uhaul.
My advice based on my experience is stay away from this place. I am not moving out till next week and it would not surprise me if I were to experience some form of retaliation for this review.

Good service. They do push furniture covers on you even if u have your own stuff to protect your equipment, but hey, that’s sales, as expected. Mandatory insurance is BS but overall service was good.
**UPDATE
I just logged into my account online and it looks like you can remove the «required insurance».

Ever since JR took over management at this facility, I see a drastic change. He’s doing a great job and I would recommend this location to my friends solely on the fact that JR is extremely helpful and is a lot better than the previous manager.

Very clean and organized storage facility, the staff is helpful and organized. I felt secure leaving my property there, and their hours/​access were awesome.

Horrible, horrible place! First off the 1 $ move in fee is a total joke you end up paying a hefty amount. They also force you to purchase insurance and the lock/​keys for the unit. When we got the unit we were downsizing/​moving and stressed out and utterly exausted, but hindsite I wish we had done a little more research… The first 5 times we went that week while moving, there were no carts anywhere for us to use, and we were on the 2^nd floor. We were promised on the phone before purchasing that there would always be available carts, ha! The front desk manager seems to always be stoned out of his mind, and really didn’t care or try to help find a cart. So I called the 1 – 800 number. Oh the district manager will get back to you in 24 – 48 hrs. Nope, never happened. Luckily the next few times there were carts so didn’t feel the need to make a big deal about it. Now moving out… This last Saturday we cleared out the unit (after paying for the whole month of October) The stoner manager said nothing, but handed me piece of paper saying your account is closed and you have a 0 $ balance, and that they owed me 0 $. WTH, it was 3 days out of the month! Said he can’t do anything about it and to call the 1 – 800 number. Again, 24 – 48 hrs and the district manager, Andrew will get back with you. Nope, never happened. My fiancé has called and called, and even managed to get Andrew’s direct line, but guess what? He is never in the office and his voicemail box is full. What in the hell is going on with this company? WORST CUSTOMER SERVICE EXPERIENCE EVER! WE REALLY NEED OUR MONEY BACK! DON’T DO BUSINESS HERE, THERE ARE PLENTY MORE THAT ARE CHEAPER AND EASIER TO DEAL WITH!

As a disclaimer, my first review was written because their employee, Jason, pushed my friend and I to write it. Just like he pushed us to buy mattress covers by saying, «Just in case, you can return it to ANY of our many locations.» FALSE, you can only return to their location. Pushy sales? Understatement. He also said that we can prorate our storage unit monthly price if we pick up before September 10, 2015. We ended up buying the insurance for our unit, the lock, etc. Then when it came time to getting out of our unit on September 6, 2015 date to get our unit prorated, all of a sudden, that wasn’t an option anymore!
THE AMOUNT OF TIMES my friend and I tried calling the location, NO ONE PICKED UP DURING WORKING HOURS. We live in LA & are not regular commuters to SD. We paid for the month in full to avoid the late fee, like anyone would, and figured like Jason said, they would prorate it and give us the money back. No matter who we spoke with, they all said, «sorry that’s not in the contract.» Ok so Public Storage just paid $ 90 for this beautiful Unilocal review, and I hope they realize that bad news spreads faster than good news.

I found Alicia to be awesome! She was friendly, checked in on me and went out of her way to make sure my needs were fulfilled! Definitely knows customer service! Ivan was great too!

I wish I could give it a zero. I moved in Sept. 2012 with rent of $ 144. Less than 3 years later I am now paying over $ 200.00. Thank goodness we will be vacating our storage unit.
Major ripoff!!!

location seems convenient and accessible to me. grounds and storage units seem clean to me. My problem with the company is that they appeared to increase my rates by somewhere around 16% after 9 months and less than a year later by somewhere around another 16%. attempts to work with staff to reduce rates to something that is in my opinion more reasonable was met by what I perceive as a corporate runaround. In my opinion I would not recommend this company and it is my opinion that potential customers look around for what could be considered a better deal or at least with a company whose staff would appear to work better with their customers

It’s the great attitude of all the staff at this location that made me give them 5 stars! I only had one week to pack and move out of my apartment and store my belongings before I left San Diego. It was hectic, crazy, and exhausting, but Angela and Gabriella were so helpful and cheerful as I rushed in and out of their facility. They gave me great moving/​packing tips and lifted my spirits during the last grueling moving day.
The facility itself was very clean and my unit was just the right size to hold all of my things. The location is so close to the I-​805 freeway which was a plus. Thank you, Public Storage! Now keep my stuff safe ok? :)

Probably my review would be a bit distinct from others, I don’t really get to that point of rates and staff because of poor costumer service. Seems like all they care is to sell you their production or get rid of you fast. I’ve had only three question about my storage unit and the answer was — call costumer service on corporate line. That’s not how you treat your costumer. I felt like an idiot when one of them was ignoring me and another keep referring to corporate phone. Ok, if you can’t help me out at least look professional and be helpful with suggestion! Bumer!!!:(

This place is way over priced and has horrible service. Make sure you read the fine print they don’t pro rate anything when you move out and prices will go up and keep going up. Overall experience poor. I will never put my stuff in their storage again.

If I could give 0 I would. They don’t allow rollers until 930 am when the staff comes to work. So the rollers are locked up until 930 am and a total nightmare to move something to an upstairs locker.

If I wasn’t a b#$%@ who hates to lose, I would have lost money.
I really like the people who worked there, the guy that helped me was great and that’s why it gets to stars. I don’t like how Public Storage bills. Just be careful. They are not dishonest but make sure you know the beginning and end of billing periods as they sometimes don’t really prorate and give refunds if you pass a certain mark in your billing cycle.

I called to get an idea of how much a unit was going to cost me because like most people i’m on a budget so I needed to financially plan ahead. I was told $ 1 for the first month rent plus $ 22 admin fee. Okay, sounds great right?! WRONG! Sure you can provide your own lock, but it need to be a specific lock that fits through their lock cover/​guard thing. SO you can conveniently buy their for only $ 20. Then as we’re doing the paperwork, they inform me that «all units are required to have insurance on them, you don’t have to carry it through them but they suggest this company… which option would you like!?» Um, well if your telling me that its required but i have the choice of getting it through someone else, what choice are you leaving me?! So I go ahead and pick the smaller option for an additional $ 10 month. The last straw was when she told me the unit would be prorated for the first 2 weeks since i was getting it around the 20^th of last month. I explained I told the operator I didn’t need it until mid August but for convenience purposes i was going in on the 1^st, she said it was only x amount of $ for the last 2 weeks. After all the surprise charges it came out to an additional $ 80. I decided not get the unit that day.
I went back yesterday since I’m ready for the unit now, but this time I had my own lock and insurance but wait, this unit doesn’t have the lock guard but for extra security you can put 2 locks on here and theirs is on $ 17.99.
The guy wasn’t happy when I told him I had my own insurance, he huffed a little and said «okay…» he also tired adding on the couch covers and extra boxes. I know they need to do any thing to increase the sale but if I’m telling you I’m good, then I’m good and drop it!
Just be caution about everything they add on. Fortunately, I walked away the 2^nd time only paying the $ 1 for the first month and the $ 22 admin fee. So just make sure you ask questions before you walk out of their paying more then you should.

Military, DO NOT STORE HERE…
During the holidays I was out of country with family and was 31 days past due on a payment (31 DAYS, that’s all) and they had already locked me out of the unit (by placing a lock over ours) and scheduled an auction for the unit for the following month. They also disabled the gate code.
They seem like they make more money off auctioning and re-​renting the space and will provide no leniency. I would hate for our service members to have an issue with billing and be out at training or gone and have their items sold.
DO NOT RENT HERE.
Not to mention the fact that it’s insanely overpriced.
We are working on giving our storage business to a better company.

There is so much wrong with this place I almost don’t even know where to start. Yes, it’s clean and new. That’s what makes it look good, and by the time you sign up and move your stuff in most people won’t go through the trouble of moving it out. They obviously know this and factor it into their service plan.
Let’s see just a few things that pissed me off during my 3 month stint here during a move.
1. Rude people at the front desk who will lock the door during business hours while they talk on the phone. If you need to buy boxes, tape, etc
2. Two out of the four times I visited the facility between 2 – 3 in the afternoon there was a «Manager back at 4:00» sign on the door. This is a professional organization, not a barber shop (and since they started locking up the carts in the office this basically closes the place.)
3. Their 1^st month only a dollar promo was littered with about 45 bucks in hidden fees.
4. The elevators seem designed to frustrate you, constantly closing on you and your cart and requiring you to go outside them and re-​enter the code.
5. Four carts. They only have 4 carts to use meaning if four people are visiting the facility you need to wait for someone to finish if you plan to load/​unload.
Now this might seem kinda of trivial, but this place was about 10−20% more than other units and you have quite a few choices in this area. If I’m paying premium I expect at least mediocre service.