Provide Commerce

Quick Down & Dirty. I had placed a Holiday order online for delivery. Confirmed address and specific delivery directions. Delivery was attempted but not completed. Flowers were left by the side of the road. A neighbor picked them up and delivered them to my parents home. Delivery information was still attached. It had the right address and wrong phone number. If you could not contact the point of contact why leave it at the side of the road. Confirm the order already. Flowers were received no thanks to your delivery staff. I do understand this is a very busy time of year. However, there are too many options out there Pro Flowers to accept this kind of poor customer service and lack of attention to detail. My business will go else where. Happy Holidays.

Worst customer service I have ever received. 3 of the 4 people I spoke to barely sounded literate. Shari’s Berries products are awful. They come wet, soggy, melted etc. The website is deceptive in the cost of shipping and shipping policies. Every single one of you on here posting that you work for this company and contribute to this dishonest, poor-​quality atrocity should be embarrassed of yourselves.

AWESOME WORK ENVIRONMENT!
They treat their employees like gold. I worked from late January — April 15, 2014 then came back as a rehire August 29^th (I put in a two week notice because I was offered a full time job that paid me $ 1000 more a month plus benefits). I am now hoping to work an ‘interim role’ for the Thanksgiving and Christmas holidays this year!
I have ordered their flowers (ProFlowers) and dipped berries (Shari’s Berries) and every order was perfect!
Training is professional and thorough (20 hours). Pay is $ 9 an hour during training and $ 10 an hour when on the floor (Call Center Customer Service Associate). The building is newer, clean environment, fun interactive games and contests (Optional participation), catering of ALL 3 MEALS during peak weeks (Ex. Valentine’s Day week). Overtime is available when it’s busy.
Gifts I have received while working there: Shirts (quarterly — 2 so far), chocolates, Jamba Juice’s, Root Beer Floats, an Air Plant, Vases, Haagen Dazs ice cream bars, bingo game cards to win a beach towel.
After 520 hours, temp employees are reverted to a different temp agency, «BaronHR», and additional benefits are provided (Holiday pay and a week bonus after 1 year of service). Oh, and pay is WEEKLY, direct deposit if preferred.
DEFINITELY an AWESOME place to work!

If you ever want to work for a company that genuinely values both their employees and customers, look no further. One of the best positive working environments I’ve ever had the privilege to be employed by.

Great company to work for. During Mother’s Day I was recruited to work a second season with them as a Customer Service Representative. They are a great company to work for. Very friendly work environment. They take care of their employees. People are super friendly and they make sure that you feel comfortable while you are here. There for it reflects on the customer service experience one can offer to the customers. I would definitely do business with them. They go above and beyond expectations to satisfy their internal customers (employees) as well as their paying customers.

Pro-​commerce owns several online businesses –ProFlowers, RedEnvelope, Pro Plants, Shari’s Berries. My family has order regularly from these companies, but never again.
I ordered a necklace on December 14^th believing I would have a beautiful Christmas present for my mom-​in-​law. I had chosen to have the present delivered on the 20^th. Plenty of time? Right? I was then notified on the 20^th that my perfect gift would not be delivered until the 23^rd. No problem. Things happen and that still allowed for a cushion. I tend to worry so I called at 1:00 p.m. eastern time. O’ not to worry. You have until 8:00 p.m. The individual did not verify that it had been shipped. The note on her screen said that it had been shipped, so obviously it had. If she had verified the note it could have gone out that day. I called at 10:00p.m when I arrived home from work and my necklace had not arrived. The necklace had never been shipped and overnight packages had to be sent out by noon. I don’t have another Christmas present for my mother-​in-​law. Thank you Red Envelope.

Best job ever!!!

Best place to work!!!

A great place to order flowers and gifts.
and