Precision Landscape Maintenance

We hired Precision Landscape Maintenance to put turf in our backyard.
They just finished our job today and it looks great.
From our initial visit with Michael, who gave us the estimate to Victor and his crew that installed it we are very happy with our experience with them.
They did what they said. Showed up when they said they would and made sure they cleaned up after themselves.
It is hard to find companies that do and say what they say they are going to do. This company was excellent and we highly recommend them.
Also want to thank Laurie and the office crew.
GREAT JOB EVERYONE
THE LAMARS’

HORRIBLE!!! Stay away!!!
— contacted precision landscape about hiring them for our landscape maint.
— they never showed, on 4 different occasions, nor did they even consider a courtesy call. each time they had an «excuse» of this customers water line broke, blah blah blah. i had to call precision to find out each time when/​if they were going to come out and give me an estimate! all they would have to do is call and tell me! simple! common sense business rule!
— if they do business like this before you hire them, imagine what they would do after you hire them!
— do not let their «we are so busy because we are so good» statement fool you!
STAY AWAY!!! do NOT trust them! buyer beware!!!

As a member of the HOA board in my condo community, I recently worked with Precision on a turf replacement project. Precision is also contracted with our condos to perform regular landscape maintenance in some of the common areas. This review is solely my own and based specifically on my experience working with them on the turf replacement project.
Pros:
— Beatriz. She was my main contact person from design thru to completion. She always returned my calls and emails in a timely manner and was very willing to work with me to create a proposal that fit our budget.
— Flexibility. Not all landscape companies are willing to work with resident volunteers… it requires a good bit of communication and follow-​thru (by all parties) to make it work. Precision held up their end and we were able to fit our budget by performing some of the tasks (mainly sod removal and mulching) ourselves. Precision converted pop-​up spray irrigation to a drip system, and installed the decomposed granite pathway and drought-​tolerant plants.
Cons:
— They can be busy and a little scattered sometimes. We started planning several months in advance because we wanted to make sure to meet our turf rebate deadline. Precision helped make sure we did!
I found Beatriz to be extremely helpful, and I have had positive interactions with Art, Laurie, and Justino as well. «Turf Rebate Before/​After» photos added.

We met Rico at the Home & Improvement Show at the Del Mar Fairgrounds on April 17^th. He was very nice, he asked us to leave our name and number so he could get back to us in regards to scheduling an appointment to come out to our home for an estimate/​quote. We are looking to remove 3800 sq. feet of lawn and replace it with drought resistant landscape. We finally received a call a few weeks later. He then came out, we showed him the area that was in question. He seemed to have trouble gathering thoughts etc etc. Just didn’t feel quite right. He said he would render a design and get back to us. 1 week passes, 2 weeks pass and we finally get a design of what looks like chicken scratch. I told him that his rendition did not take into consideration everything we had discussed. I, in fact, did my own rendition and sent it back to him. Today, June 3, I received an email notifying me that his work load was too much for him to put any work into new clients. I graciously told him that we were moving on to someone that could spend the time on our project.

Beatrice came out on 4÷15÷15 for an estimate. She told me I would have it early the following week. I never received any communication from her so I called back late the following week and was told they were busy due to the home show and I would have the estimate within a day or two. I had to keep calling back to find out where my estimate was.
On 4÷30÷15 I received this in an email from Beatrice:
HI ADELE, I HAVE ALL YOUR FIGURES CALCULATED AND THE PROPOSAL WRITTEN UP — I JUST NEED TO GET IT SIGNED OFF BY THE OWNER AND THEN I CAN DISTRIBUTE IT TO YOU (HE IS OUT SICK TODAY FROM THE OFFICE WITH PNEUMONIA, I WASN’T AWARE OF THIS WHEN I TOLD YOU I WOULD HAVE IT IN TO YOU TODAY). I AM GOING TO LEAVE IT ON FOR HIS WIFE/​LAURIE SO SHE CAN SIGN OFF ON IT AND THEN I WILL SEND IT TO YOU AS SOON AS SHE GIVES IT THE OK. THANKS!
I didn’t hear anything so I called Beatrice back. She apologized and again said how busy they were. She gave me a rough estimate of $ 27,000.
On 5÷5÷15 I received this email from Beatrice:
Hi Adele, the owner has yet not been able to sign off on it, he just got in yesterday and has been out in the field — I have yet to see him in the office, we had an appointment made yesterday at 2pm to review yours and other proposals I have pending and it got postponed until this morning and he is not in yet. Just because we have all been super swamped.
What I can do for you as of now is give you the rough figures before he signs off on it.
Now the estimate is $ 37,500, but she ended the email with this:
We can wait to get it signed off by the owner because sometimes he does use lower prices that I am not allowed to use, and see what the new grand total is.
As of 5÷18÷15, I have not received the final estimate.
I would never work with a company with such poor communication and lack of customer service skills. I had to reach out each time to ask about my estimate. No communication from them and they sounded annoyed when I did call asking when I might receive my estimate.

I hired Art and his team to do a full remake of my backyard, essentially take out everything and start from scratch. Rico the designer did an amazing job putting together an excellent plan! I hired two other designers to do a plan and his blew the others out of the water. We started the project in June and finished in Sept about 2 weeks past schedule but the attention to detail was top notch, from installing the tile flush in the fireplace to waterproofing the retaining walls. The fireplace they built from scratch is a work of art. I had an old bbq they restuccoed and added a bar island to make a full outdoor kitchen that looks great. His team is professional and pays attention to detail so your job might take a longer, but I also added a few things during the project. Just keep in mind, you have to be involved on all steps to make sure it is all is turning out as you expect. Art is a stand up guy and will do as he says.

Unfortunately the quality of customer service that Precision Landscape offers does NOT reflect what they claim on their website: «We take great satisfaction in providing the highest quality customer service in San Diego.»
Instead, like the other reviewers say, the owner Art can insult you when you express your concerns or dissatisfaction, and the manager Laurie (Art’s wife) is always on the defensive mode no matter what. I dread each time when I call their office to follow-​up on problems/​issues pending resolution and got switched over to Laurie. Interestingly, they often seem to want their new customers (we were once) know that they worship god and they go to house of god every Sunday.

Hired Art and his team for 2 backyard concrete sidewalks. One sidewalk had a pattern scored into the concrete and the other a designed shape other than just straight. The crew showed up on time everyday and always left a clean work site. They were quite courteous and open to a nervous and detail oriented homeowner (myself). I am very happy with the outcome and have plans to hire Precision Landscape Maintenance again.

I hired Precision Landscape in the summer of 2011 to do a $ 15k backyard renovation which included installing artificial turf, re-​doing the irrigation in the beds, planting a bamboo hedge, installing Saltillo tile over a concrete slab and planting new plants. The project was supposed to take 2 weeks but ended up taking more than 6 weeks. I was told that there would be someone working at my house each day until the project was done, but some days, nobody would show. I was incredibly frustrated by my experience with Precision Landscape, but being a young, first-​time homeowner I didn’t know what to expect from a landscape company. The project finally finished and the end result turned out pretty good so I was moderately satisfied.
That is until I came home from my 10 month military deployment to find my top of the line very expensive artificial grass had turned from a pretty shade of green to a «Kentucky Bluegrass» shade of blue/​green! I was not happy. I had a remnant of the installed turf in my garage, and when I laid it over the installed turf, it was a completely different shade of green. There was no denying the turf had faded. Badly. I knew that Precision Landscape had an 11-​year warranty on their turf products, so I figured it would be an easy replacement. It was not. Below is the timeline:
Feb. 10^th: Called and spoke with Katie about the fading and e-​mailed her pictures. She said she would call me back in a few days and discuss a time for Art (owner) to come by and look at the fading.
Feb. 14^th: At the end of the week I hadn’t heard anything back, so I called and spoke with Laurie (Co-​owner and Art’s wife). I was told Art was too busy with the SD Home and Garden show and couldn’t come look at my grass until after the show. I demanded an appointment and was able to get on the schedule for March 6^th.
March 6^th: Art came by and looked at it and tried to accuse me of a) using Simple Green to clean the grass b) suggested I must have high-​efficiency windows made of copper that were fading the grass and c) that if I rubbed the grass with my fingers the color would come back. I laughed at these suggestions and told him I either wanted my money back or wanted it replaced. He asked me to give him 2 weeks to deal with the manufacturer.
March 18^th: After 2 weeks I called and left a message for Art and Laurie. No response.
March 20^th: I called again and left a message. No response.
March 28^th: I was able to get a hold of Art. He proceeded to personally insult me on the phone and told me that I was «very forward» and that «you want it right now. That’s the way it’s always been!» I pointed out that it had been 6 weeks since my initial call regarding the fading and that I didn’t think asking the company to honor my 11 year warranty for an artificial turf that I paid over $ 3000 for was unreasonable. I told him if I didn’t have a response I would file a claim with the Better Business Bureau and the California State Contractors Guild. I followed this up with a letter to the company on April 1^st putting everything in writing.
April 3^rd: Laurie emails me explaining that they can’t and won’t do anything until they hear back from the Manufacturer.
April 7^th: I sent another letter response telling her that was unacceptable and that my warranty was through Precision Landscape, not the manufacturer. I set a final deadline of April 14^th as the date I would file a complaint through the BBB and the California Contractor’s Guild if the issue wasn’t resolved.
April 12^th: Right before the deadline, Art finally agreed to replace the turf. The first available appointment was 3 weeks away
April 30^th: I finally received my replacement turf more than 11 weeks after making the initial warranty claim and only because I threatened (and had every intention) to file complaints with the BBB and Contractor’s Guild.
The new turf is fine, not amazing, but fine. However, I would in no way recommend Precision Landscape and would highly encourage anyone who cares about timeliness and their sanity to stay as far away from this company as possible.