Pna Insurance & Auto Registration

This company has had really bad luck with employees. They’ve stolen from customers and pocketed money for some time in the past. We’ve been with them for about 5 years or so, and have caught employees charging double and all kinds of things. The owners have really done a great job replacing them and seem to have found a pretty good crew now. I’ve even met the family a few times when I go in with my crazy clan of hooligans. I think they have great integrity and are so honest. I wish them years of success. They’re doing a great job!

I can barely even write this review because I am so ragingly frustrated. I went to this place to get the title on my new (used) car switched over to me. The DMV was closed and I really wanted to drive my car. I went in pretty confused as to what I had to do. I assumed that the people there would be able to figure it out, since that’s what they do. After paying for everything they tell me I can pick up my registration on Tuesday. It was Friday. What? I wanted to drive my new car! Why couldn’t I just go to the DMV on Monday and get it that day? This service is totally inconvenient!
I got home confused and frustrated as to whether or not I could legally drive my car. I decided to call back just to make sure. What I experienced on the phone was the absolute WORST customer service I have EVER encountered.
Was I a bit frustrated on the phone? I admit, a little. The bill they gave me charged me more than they told me it would cost. The girl on the phone gave me so much attitude. She said things like, «How do you have a car and not know what you’re talking about?» and when asked to calm down she responded with «I’m giving you an attitude because you’re giving me attitude.» I explained that I wasn’t a professional being paid to do customer service but she just continued to spew insults at me like a child. I asked if I could talk to the owner and she said, «Oh, he just left. Maybe he’ll be back next week.» At that point I told her I was going to hang up and then she hung up on me.
I went in for a refund and they returned it in whole. The only good thing I can say is that they even refunded the $ 45 non-​refundable fee. I would NEVER recommend anyone to use this type of service. It is inefficient and the people clearly do not understand the system. I would rather wait in a 10 hour line at the DMV than ever go back to this place.