Planet Hugger Cleaning Service

The San Diego Operations have closed/​ceased. I bought a Living Social Coupon and they refunded my money and also gave $ 5 extra back!

So my wife bought a Groupon and we’ve been trying to get these guys to come out for almost two months. When they were responding it was a 3 week wait to get them to come; however due to my job I have a hard time committing that far in advance. I can’t leave them the keys because if they walk in my house without a formal introduction, my dog will eat them.
Over the last two weeks I sent 3 emails; all that went unanswered. What can I say except that this is terrible customer service. We are looking for a regular cleaner but since these guys don’t even respond they certainly won’t have my business.
My advice is to stay away from this train wreck of a company.

I was pleasantly surprised today when Lucia showed up for my cleaning today. I was sooo nervous because of these bad reviews. Mind you, I can only speak about her services, I haven’t experienced anyone else with the company yet. Granted, making an appointment isn’t the most personal experience in the world, and for that it’s not a five star experience. I would still hire Lucia again however. She was prompt, professional, courteous, efficient, friendly, and most of all she got the job done without me having to spell it out for her. I gave her a list of things to clean and she did a great job doing it. I would hire her again!

Bought a voucher with Living Social & used it yesterday. I am due next week & wanted a final scrub down of the entire house before we bring our baby girl home. All the cleaning supplies used were «eco frinedly» & did not leave any harsh, bleachy smells behind. Cleaner arrived on-​time, was very friendly & professional. I had no issues with scheduling this appointment what so ever. We have a 2 story, 4 bedroom, 2 bath home — 1 cleaner came & even stayed a little past the 3 hours to ensure all was done. Couldn’t be happier :)

Punctual, professional, and great job cleaning! I bought the package from living social and was impressed by the how clean my house was after only being here an hour (3 people came). I’m only giving 4 stars because I think the booking process could improve a little.

I used this service with a Groupon for a 3 hours of cleaning. I was a little worried from the reviews, but it turned out to be great for me. One woman showed up right at 9am (the time I requested) and got to work immediately after I showed her what I wanted her to focus on. My house wasn’t a disaster, so it took her about 2hrs 45mins to clean 2 bedrooms, 2 bathrooms, kitchen (with oven), mop floors, dust and clean blinds, clean ceiling fans, and vacuum. I was pleased with her cleaning and it was well worth the Groupon price. The only thing that lacked with this company was the booking process. I had to submit my request online, and it took them 5 days to get back to me with available appointments. When I eventually heard from someone, they worked with my schedule and I was able to get an appointment within 2 weeks of my original request.

I booked this service through a Groupon before reading the reviews here. After reading the reviews from others, I was bracing myself for disappointment.
Turns out our maid did a fine job. One woman came and said she would work for three hours. Because our house was already clean in some areas, it only took her 2.5 hours to do the cleaning we wanted. It wasn’t a deep cleaning, but good enough. The woman spoke fine English, arrived within the stated two-​hour window, and listened to our requests. It was worth the Groupon price.

I had a Groupon for 3 hours of cleaning from this place. 2 cleaners came and asked me what areas to focus on since they were only there for 1.5 hours (2 people x 1.5 = 3 hours). They cleaned the bathrooms and the kitchen. There was still a lot of visible dirt in every area they cleaned. When I am paying someone to clean my house, I don’t expect to have to clean it myself afterward. I’m EXTREMELY glad I didn’t pay full price for this service, but still felt ripped off.

I give them two stars vs one. merely for their appointment availability. The company was able to book me within a week, other than that, I would say not worth the money spent! First of all the groupon says our maids will show up in a hybrid car (as if it is more than one maid), one maid showed up and stayed for an hr and a half not three hours. The house was merely wiped down and vacuumed. I would say it was truly 30 minutes of cleaning, so who knows what the lady did for the rest of the time she spent at my house. Does anyone out there have a fabulous cleaning lady that they would recommend?

They seemed nice but… um, yeah… I perhaps barely got my Groupon value out of it… My place is super, super, super small (under 800 square feet) and it’s totally not clean… only marginally better than when they came. I also didn’t expect to have to watch them so carefully or clean after they cleaned. I’m not super picky but I’m disappointed.