Pep Boys

Unilocalers, this is the place to bring your ride; Gabriel was helpful, patient, went out of his way to explain any questions I had. Tabitha, didn’t let me wait a minute, helping me w/​a battery concern. Impressive service, knowledgable staff-(Tabitha & Gabriel). Left feeling safe, like taking a road trip to anywhere! …piece of mind kisses…

We have been to this Pep Boys, 4 times now. 3 for service and one to replace a battery. I can’t express how great they all are to us. We’ve bought tires, oil change and a patched up
Tire and Eric in the service department has been nothing short of professional and kind. Prices have always been the cheapest also.

Took vehicle to get A/​C fixed. Customer Service was great and professional. The work I needed was done quickly and right. Thank you.

Not sure about their ads and especially the most recent Black Friday ad.
I came in today looking to purchase specific Castrol ⁵⁄₃₀ GTX oil and the complete area was empty? Every other weight was fully stocked, hum?
I asked a sales associate who said it was all taken on the prior weeks «Black Friday Sale». Wouldn’t you think that the inventory sold six days ago would have been replenished?
Then the sales associate told me «all oil comes from the same place and one is as good as the other». She tried to sell me a different brand until I told her I’m was a retired automotive professional who worked closely with a lot of oil manufactures in my 40+ years and that her statement was in correct.
She was very helpful and a pleasant person to converse with, but in life, everyone should be careful of giving advice unless they’ve had personal & professional training.
And Pep Boys; you should be better at having inventory if it turns that fast because of a «sale» a week earlier — replenished.

I was here last month getting my brake fix, the first time I was here the service wasn’t bad but I’m very disappointed at this place I brought my car here at 4 pm and they come talk to me like I’m stupid and turn me away Ver disappointed

A few years ago I had a not-​so-​hot experience at this Pep Boys. Eric, the service manager made it right and I’ve been taking my cars there ever since.
Eric has never pushed me into buying anything, always explains things clearly and humored the hell out of me one time when I insisted on an OEM part after they had done the work. He has never talked down to me and is always very nice. He’s a serious asset to this company.

Great service from Eric, Service Mgr, and Renita, sales associate– Thanks! Car maintenance isn’t my strong suit, but they made me feel welcome and didn’t seemed ‘bothered’ that I asked for help finding items and help with a light bulb and wiper blades!

This is a personal review just for Jesus who is a mechanic here. I had bought an HID light bulb for my white Lexus car light. I pulled into the Pep Boys parking lot behind the mechanics work bays and opened my hood and began to attempt to replace the bulb.
This is no ordinary bulb. Besides costing $ 100 (Pep Boys) to $ 150 in some places, it is a very delicate bulb in that you can not even touch it with your skin. You must wear gloves when replacing this bulb.
So here I was in the parking lot working on my car under the hood. I very nice guy from the mechanics bay walked over to me and tried to help me but the first thing he said is, «Wow, I’ve never changed one of these». YIKES!!! Then I would probably rather that you didn’t experiment with mine please: oooo Then I see his finger touch the bulb and OMG! I was shouting at him in my head while smiling the whole time and letting him know his finger is touching the bulb. He left soon after.
Then another gentleman came over and he was very nice. He tried very hard to help me figure out as it seemed like this was not an item that these guys worked on often here. He too did not know how to change this but he was different in his approach and for some reason, I trusted him.
We both worked on it back and forth as it is a tiny placement and it was a little confusing but in the end we did get it figured out. Walaaaa! I was so excited I had my light and I went to turn it on and … nothing. So Jesus, this nice man, went and got his tester kit and pulled off my fuse box and started testing my fuses and the elements that attach to the bulbs and he was just such a nice person to do all this that it makes me feel good about when I do take my car here.
In the end, it was him figuring out that the connection was dead that allowed me to stop and understand what was wrong, it wasn’t the bulb. I’m really grateful for his time, expertise and kindness. He could have told me I had to go inside and have the car pulled in etc. and I wouldn’t have. But he didn’t. So he actually saved me as a customer. I’m really grateful and appreciate his excellent impromptu customer service.
Thank you Jesus.

Hello it was Tuesday December 22 and driving in La Mesa going to pick up a friend and all of sudden got a flat in the middle of the pouring rain. Unilocaled a tire place closest to my location and showed up it was about 6:45 they were about to close and they were so helpful to fix my tire. thanks so much to all employees they were helpful especially OSCAR ORTEGA

I was towed to Pep Boys today after I had a slashed tire, and they were VERY helpful and quick and cared about me getting to their shop and getting my car fixed. Eric was extremely helpful and so nice about the flat, he ordered a tire so that I could get it replaced ASAP and so I could be in and out of there quickly. Reuben replaced my tire and my car is driving better than ever. THANK YOU PEP BOYS!!! Definitely will be returning in the future!

Got my truck towed here because my brakes went out. They inspected it and said it need 1200 dollars worth of work. I got a second opinion and they said most of the stuff pep boys said was wrong was just fine. I ended up paying 500 dollars on the problem. Don’t trust what they say in the service department they’ll steal your money. I won’t ever go back to pep boys.

Eric Voss was very polite and on point. The garage area had my shocks replaced in under an hr from my appointment time. I’m very happy. Thank You.

Great service from Tabitha and Jeff. Very courteous and took care of us right away. They found the problem in no time and gave us a call when it was ready to pick up. We had asked them to do the most expensive diagnostic test on the car, but when we came back we found that they hadn’t charged us for it because they had found the problem right away. Very honest and caring for their customers vehicle. We will go back again if our car needs anything else!

Eric, one of the mechanics, saved the day. He fixed a minor car problem in less than 5 minutes and has us on our way. The other 3 auto shops nearby would have cost 10x the amount and didn’t guarantee to fix it. Thank you, Eric.

Great customer service from Jeff on the service side. Gave me a good price on tires, not pushy at all. Gives OTD prices so there are no surprises at the end when you pay. Very honest man! Only reason I didn’t give five stars is the darn parking for the service area…

I had such a great experience here! Jeff helped me to figure out exactly what I needed to have done for my car. He is so kind and knowledgable.
Next time I need something fixed I will definitely be coming back to this location.

Thank you Jeff for your extraordinary service!
Friendly, clear, and very knowledgeable. We talked at length about car service. He was clearly the type of person that enjoys his job and does it exceptionally well.
I’m not a Pep-​Boys regular, but after my experience with them installing shocks and inspecting brakes on one of my cars, I will return for other work.
I don’t give reviews often, because they have to exceed 5 stars for me to really notice, but I would give Pep-​Boys at THIS location 10 stars.
Jeff made the difference, and he is a credit to Pep Boys.

I really want to give them more stars, but I can’t. I am a regular customer because they are close to my house and inexpensive. The staff is VERY nice, respectful and professional. I want to give them 5 stars based on their customer service alone! But I have to give them 3 because after six months, I’m STILL having problems with my brakes. They replaced my pads and rotors and said the squeaking would go away once they are broken in after about 500 miles. Here I am 6 months later and after having them try to fix them several times and they still squeak as bad if not worse than ever. But at least they work, so I can’t complain too much.
Location: 5 stars!
Price: 5 stars!
Customer Service: 6 stars!
Quality of work: 1 star :-(
They need to be able to fix basic issues such as squeaky brakes (which they installed) That’s the one and only thing hurting them.

Seem like trust worthy guys for oil changes, tire problems and brake checkups. I would probably leave my bigger jobs to someone else but this location is convenient off the 8 between college ave and 70^th st. exits.
I love that I can make online appointments and drop off my car on my way to work.

Needed an oil change and came here because Pep Boys had a coupon for $ 19.99 on their site. I typically hate any car repair and going by myself (a girl) to any repair shop as I feel they either always rip me off and/​or talk to me like i am completely lost and can be walked all over. But this Pep Boys location did neither of those. Came right before they opened and even had an appointment. They took my car in and estimated an hour and a half wait time. From experience estimated times are always lies, but they lived up to it here too. When i got my car back they simply told me what else needed to be done to the car (new front tires) but did not hassle me in getting them stat. Just told me that some time soon i should get some new ones. Even offered me their rewards card. Best car repair experience yet.
Tip: Their waiting room isn’t anything so walk across to Starbucks (free wifi) and bring a book, ipad or what not.