Pacific Grills Catering

My wife and I were married on March 14^th and the food was amazing. The service was more then we expected. Also everything went off without any problems.
Shad Simon and Shay were extremely helpful during the whole event and leading up to it. Any questions we had were quickly answered and we were able to come to an agreement.
Our guests were and still are talking about how great the food was. We went with the spinach salad, rolls, chicken, tri tip and strawberry shortcake. All of which were amazing and tasted great. Smelling the food all day was wonderful and to have it taste as good as it smelled and looked was perfect.
Shad Simon and Shay were always asking if we needed anything and had anything we asked for on hand for my beautiful bride or myself.
Couldn’t have asked for a better experience.
Thank you Shad, Simon and Shay.

I was a week away from meeting with the last caterer for my wedding when I received a call from Shad Kirvin at Elite Events and Party Rentals. I had stopped by their booth and entered a drawing at the Bridal Bazaar and my name had been selected. Shad then let me know that he also owned a catering company called Pacific Grill Catering and wanted the opportunity to meet with us since we didn’t have a caterer yet. My husband and I had already met with three caterers and were ready to make our decision and put food tasting behind us, but I let him know that we would be willing to meet with him if he could fit us in within a week. My MOH was getting married exactly two months before me and I recommended they get in touch as well. We made an appointment for the following Saturday and the food was good and better yet the price was right. I’m not gonna lie, we got a killer deal.
Shad was pleasant enough, but obviously a Sales person. He kept talking about how successful he is, and everything he owned. My husband and I never make a decision without sleeping on it so we told him we would let him know the following day, either way. He said okay, but I could tell he likes to close his deals same day. None of the other caterers could compete with the price, and since the food was good and Shad said they would be willing to help pour champagne and cut cake at no extra charge, we decided to go with them. My MOH decided to go with them as well.
First, my MOH’s wedding came and the food was good. I was her MOH and I helped a little with coordination. One of the first things I noticed was that the photo booth they ordered wasn’t there (apparently it was broken and they still have not gotten their money back!). Next, one of the girls tray passing Hors d’oeuvres was in jeans, a plaid shirt and tennis shoes. When I asked them to help pour champagne they seemed surprised, but they did help. Finally, the wedding was over and we were getting ready to leave when Shad informed us that we needed to box up all of the glassware, linens, etc. to return to them because my friend didn’t pay for set up or break down. The handful of people left (including the bride and groom) spent an hour after the reception cleaning up.
I was a little put off thinking that that could be the case as my wedding so I tackled it head on by emailing Shad what I had noticed and telling him I didn’t want the same experience at my wedding. I didn’t receive a response, I forwarded the email to another email address I had for him and explained that I’m sorry if the email is harsh, but that I wanted to address the issue with him. He called me. He said if I wanted set up and clean up I would have to pay for it because it isn’t included in my contract. I explained that he gave me the impression they set up the linens, plate ware, glassware, etc. since we had talked about how I wanted the linens folded when we met. Why would we talk about the way the linens would be folded if they weren’t going to set them up for me??? Anyway, I was upset because I felt like he had given me a level of expectation and now he expected me to pay extra for it. He told me that I just didn’t want to pay for the extra work. Not the case. I explained that it wasn’t about the money, it was about giving an expectation that you don’t intend to live up to. He was upset to and was cussing while on the phone with me. At one point he told me he would give me back my deposit and I could go find another caterer. Why would you tell that to a bride 7 weeks before her wedding? I told him that I would pay them and to send over the new contract.
My wedding day came and went without a hitch. The food was good and the servers were all dressed appropriately. They set up and broke down per our contract. However, despite that fact that the actual wedding day went well I would not recommend Pacific Grill Catering to anyone due to the fact that Shad Kirvin owns part of it. The way he treated me was not worth the savings we received. Had Shad addressed the problem from a customer service point of view I would have been find with paying more for extra service of setup and breakdown. Instead he cussed and caused more stress during the already stressful wedding planning process. If you decide wo going with them, make sure you get everything written into the contract.