Melroy Property Management

First off I’m giving this property management company 1 star because zero isn’t an option! If I could I’d give them a negative 5 stars. I found my apartment nearly a year ago, and emailed the property manager Alma Alvarado to set up an appointment. Instead of setting up an appointment she left the unit unlocked for me to view. I liked it immediately. The unit was spacious and had nice wood-​like floor and all new appliances. At least that’s what I thought! I asked for an application and was approved immediately. It was meant to be! NOT! Once moved in we noticed the living room and hallway floors were warped and the faux wood flooring was starting to come up. I later found it was from previous undisclosed water damage. The damage wasn’t repaired properly. Then the neighbors. Come to find out were running an illegal day care and children yelled all day and night. They ended up being evicted and we thought finally some peace and quiet. They soon after moved a drummer in! Great. I wasn’t as bother by that as I was the sudden infestation of cockroaches. They sent the exterminators out on 3 occasions and the roaches kept coming back. Then the plumbing started backing up in the hallway restroom, the master shower and sink. I asked for them to repair the drains and mold from the previous water damage in the restroom. They did… by painting over the mold. No bleach, no repair. Just painted over it. A week after my maintenance request we received a notice that they were not renewing our lease and we needed to vacate by ⁹⁄₃₀. I asked for a reason and Alma’s response was «the owner doesn’t have to give you a reason on proper notice» I’ve paid my rent on time if not early every month for a year. I’ve keep the apartment in better condition than when I moved in and I’ve obeyed all of the terms in my lease. I’m being asked to leave for requesting repairs on a poorly maintained unit. Don’t let the cheap makeover fool you. All units owned and managed by Melroy are covered in mold and swarming with roaches. Even today on 9÷1÷15 my last day I woke up and the hallway tub had backed up and is nearly overflowing. I emailed Alma. I got an out of office reply. I called the emergency maintenance line and still no call back! BEWARE SLUM LORDS! Do not rent from these idiots!!!

cuation slum lord alert!

Let me start of with this I’m only giving them one star because I have to. I have lived in this complex going on 5 years and they have raised the rent each year we started off at $ 995 now we our up to $ 1250 which would be ok if the property was worth it. Each unit is old as dirty and is filled with mold in every unit and it also has a major roach and termite issue, the complex has no amenities and has a raggedy laundry room which is dirty and the washing machines are always broken. The mold issue was so bad we called the manager and they told us to bleach he walks to clean the mold. I told them my son has been hospitalized and now it will be his second time going back he said there was nothing he could do for us. So we called the health department and they made them clean the mold and shortly after that they raised our rent. The termites have been in the unit for 2 years and has taken over our house they our falling out of the walls once again we complain and we were told there is no room in the budget to fix it so we call the health department once again to have them fix the termite issue they fixed it and acted as if it was our fault and had and attitude For having to repair the issue because the went over budget because they had to tent the lower half of the complex but it was an issue that should have been fixed years ago. The handy man is terrible and can’t fix anything to save his life and is super lazy. There is no parking at this complex and the onsite management is a none factor and does nothing to help AT ALL. We have had a broken toilet that has been repaired twice but they where told to replace it because it was old but the said they can’t because it’s not in budget. Over all they our awful and I suggest you don’t rent from them because you will have an old out dated unite for the price of something you can get that is nice.

We rented for 18 months a nice house in PB and out of 18 payments one check bounced. We weren’t evicted we simply dropped by with a cashiers check and the late fee. An honest mistake which could happen to any busy family. We wrote Melroy as a reference for another property because of course they need to know your previous address’ and I didn’t feel any reason to fear writing Melroy down. Wrong. Upon receiving the phone call they told my new landlord hopeful «Tenant bounces checks» I am mortified and appalled. Luckily we were able to clear our names easily by showing paperwork and receipts but what an ABSURD way to treat a former tenant who lived in an overpriced beach property. And while I’m venting I happen to remember that Martha our agent didn’t show up for the final walk through as was scheduled. Instead she told us «just leave the keys in the mailbox we will get them later» After working hard to make sure the house was pristine and on point that was a disappointment. And Melroy in general… you are an even greater disappointment. Shame on you.

My previous review still stands true– but has gotten worse! We still have mice. We haven’t been able to use our oven because they are peeing and pooping in the broiler. Alma stated she would replace the oven once the mice were gone, according to the pest control guy at that time, they should have been gone a week later. It has now been over a month and we still have them and haven’t been able to use our oven. It appears management is getting tired of me complaining because now we have been offered our full security deposit if we leave ASAP. We have been going around and around with her for FOUR months and nothing at all has changed! The mice are all over the building AND the pest control company also found termites on one of their visits. I do not recommend this management company to ANYONE!!!

For all of those good vibes people out there… DO NOT RENT FROM THEM. WOW seriously. DONT. I really don’t like coming and complaining about things, but seriously I couldn’t refrain. what I went through with Melroy Property Management was a nightmare. The story goes as follows. We went to go see the unit, applied and were immediately approved to move in. Oh it was meant to be? NO WAY. Alma Alvarado was the one who was in charge of our property and first off… She never returns phone calls. Her voicemail is permanently full. If you call to talk to her she will never answer and she never returns messages. She only communicated through email which she also took forever to answer. We came to move in and the house wasn’t even clean. There was stickers on the fridge and poles in the window in case people tried to break in. There were no shelves in the refrigerator… There were holes in the walls that werent patched up. Not to mention that there was broken doors, windows, pannels, and glass all along the side of our house as if it were a junk yard. We had dogs so of course we were very concerned. We tried to contact Alma immediately and of course nothing got fixed. OH and did I mention that there was a gas leak when we moved in so we were breathing fumes all while we were moving in our things. No one came to check if the house needed maintenance before we moved in. The house still had applications from when they had an open house. THEN to our sheer surprise and the cherry on top of a horrible melting sundae… THERE WERE COCKROACHES. WTF. Need I say more? Such a poor property management company, Seriously dont do it… no matter how much you want the unit. Don’t do it.

Moved out to CA in July and liven on Thomas Ave. Great place. new wooden floors. No major major problems. The microwave can be screwy, and one pilot light on the stove is screwed up– but that’s not a crazy issue. Lou was always great about getting back to me and my roommate and answering any questions we had. I’m not sure what else to expect from a rental company since it is really my first time renting— but no real problems and the management was helpful. I am also happy with my apartment– just a bike ride to the beach and away from all the chaos of mission blvd so I can sleep at night! :-) If you are renting from here definitely reach out to Lou because he is great. (Although, I have never met him — just spoke with him on the phone and corresponded through email. ha)

I rented from Melroy and they were awesome, fantastic, responsive, helpful in getting deposit back in a timely manner. They are as flexible as they can be and everyone who lived in that complex had been there for 3 – 4 years minimum, and it was a month to month basis so you know they were happy and loyal tenants. I would highly encourage anyone to rent from them.

Warning: As stated in many of the other reviews, the deposit you are putting down will not be refunded no matter what the condition. Maintence requests are seldom answered and the only purpose of this company is to get as much money out of you as they can. Over $ 1,400 to pain and clean a 700 sq ft apt? I will attempt to recoup some of this theft in small claims court but it is ridiculous. Properties are nice but the management is terrible

I never leave 1 star reviews on Unilocal — ever. I realize there are a lot of jerks on Unilocal who get off on giving bad reviews. I am not one of those people. This is a warning to good, honest, hardworking people who are looking for a place to move and using Unilocal to guide them in the right direction.
Melroy is by far the worst property management company I have ever dealt with. The other 1 star reviews (as well as the dozens of filtered 1-​star reviews) should speak volumes about this company and their professionalism.
Our requests for repairs usually go unanswered. If they do respond, it literally is weeks and sometimes months later. You end up having to fix things yourself or hire someone yourself to fix things because Melroy can’t even answer an email or return a phone call.
I question the 4 and 5 star reviews here on Unilocal and also on Melroy’s website… wouldn’t be surprised if they were fake reviews to help repair damage from all their 1-​star reviews on Unilocal (the reason I say this is because if you scroll down, you’ll notice a comment from someone named «M.V.» — this is someone who works at Melroy.)
***EDIT: 1÷27÷14: I rarely check my Unilocal account, but I saw that someone from Melroy responded several months after my bad review last year. He said he «sent me several private messages and I never responded» — this is 100% a lie. Totally pathetic and super sketchy. Just another reason why you shouldn’t trust this company.

The new maintenance managers are awesome!
Disregard my old posting from 2011. Things are changing at Melroy Properties for good.
Definitely check any of their available properties. Their rents are pretty reasonable.
The new option to pay your rent on line is really cool!

Okay, first of all, I have no clue what ANY of these people are talking about. I would also like to point out that these people that rented from Melroy (especially the girl that said a bunch of homeless were living behind her window) chose to move into that particular area. MAYBE YOU SHOULD HAVE CHOSE TO LIVE SOMEWHERE ELSE BEFORE YOU SIGNED THE LEASE. YOU KNOW, ACTUALLY CHECK OUT THE NEIGHBORHOOD. THAT IS YOUR FAULT, NOT MELROY’S! UGH!
Anyway, dealing with this company has been the best experience with any management company. I currently live in one of their units and I don’t plan on leaving for quite some time. When I first looked at the place it was a bit run down yes, but someone did just move out and I was on a time crunch. Now remember that, I said I was on a time crunch! So in a short week and half before I had to move they completely turned this place around. They remodeled the whole apartment with new fixtures and amenities and I couldn’t be happier.
Their professionalism is top notch. EVERY time I need something they are there to handle any situation. I would definitely recommend this company!
In the words of of Mr. Roger «WON’T YOU BE MY NEIGHBOR»!!!

DO NOT RENT FROM MELROY PROPERTY. They are the worst company ever they did me and my husband dirty after living there for 9months they decided they wanted us out for no apparent reason so we moved and then we cleaned our apartment and only got half of our deposit back which i find really stupid. These people are going to rent to the wrong person one day and their whole scam of a company is going down.

I wish I could leave no stars! They F’n suck!!! My place was broken into today and now I’m sleeping on my couch with my machete cause theyre maintenance guy whho lives a few doors from me wont answer his door and i guess my window wont be fixed till tomorrow! And a broken front gate which is why my place was broken into

My experience with the company for the 10 month lease I was forced to endure was nothing short of complete incompetance. The laundry list of horrible experiences ranged from error eviction notices over bogus maintenence charges (we lived there for two weeks…) to the simple fact that you CANNOT get anyone competant or helpful on the phone to answer any question. I will never work with or allow any close friend to work with this company.
Rumor has it that the owners of Melroy inherited it and hire their friends to run it even with persistent customer service complaints. Complete proof of the lack of care taken into running the operation.
The way Melroy handled my lease was so outrageous I sought legal advice to remove myself from the lease. I know in the land of renters we feel we have limited rights. Because of this fact don’t work with a company who will treat you like nothing!
Believe everyone here, this company is bad news all the way.

DO NOT EVEN THINK ABOUT LIVING UNDER THIS SORRY EXCUSE FOR A MANAGEMENT COMPANY!
OK, so maybe the individual on site property manager is great… but the company you end up paying all your bills to F$#%ING BLOWS!
I moved into my apartment which was not cleaned to extend that it should have been, it was still quite dusty and there was still white residue in the cabinets which I assumed was cockroach killer spray left over. yumm sounds healthy right?! wtf?
I cleaned it myself…
Then when I had to move out a month earlier had my lease ended due to job relocation I had inquired with them on whether or not I could help them to fill my lease and get out of it (please note that I came to them with 3 months notice too), they kept telling me ‘o we’ll get back to you, we will let you know.” I contacted them several times to no avail. ‘
So here I am 2 months after not hearing anything, or getting any warning, I was charged with a check FROM COLLECTIONS, this means i cant even fight it with this damn company. They kept my entire deposit claiming they needed the whole thing to cover painting and carpet cleaning… ummm I left that apartment cleaner than it was when I moved in!
I dont wish badly upon anyone but I hope this company fails and I hope YOU READ THIS BEFORE YOU TOO GET THE WONDERFUL EXPERIENCE OF BEING MANAGED BY A BUNCH OF ASSHOLES

They are the worst property managers out there currently. I want to encourage other folks to go to the Better Business Bureau and make a formal complaint against them if they feel that is appropriate.
I rented with them in 2005 and had a traumatizing experience. Back then, I did not do a complaint and I regret it. They have an excellent review with the BBB because no one has filed anything against them.
The apartment I lived was on Diamond St in PB, and it could not be any noisier. I always paid my rent on time, yet one day when I complained that some homeless had moved in behind my bedroom window (I lived alone) I had to fight with them for weeks. These homeless families were doing drugs and keeping me up all night almost every day. The cops said they could no longer do anything.
Finally, like 1,5 months later, they gated the area the homeless were living in. But my lease was up on January first 2006, and they did not renew it. That would have been fine if I was in town. Well, I was traveling during Christmas, so did not get their letter (sent like 2 weeks before the lease was up) until January. I told them I would move out in February 01. They did not care, they followed up to evict me. I found a place withing 2 weeks, but they still moved on with the eviction process, costing me to loose my deposit and some extra money. I think they actually make money somehow with the eviction process, so beware of it! One property manager said they evict people ALL THE TIME and they are good at it.
It was very unfortunate for someone like me, a renter (now home owner) that always pays everything on time. I would highly recommend against them. I had a much better experience with other property managers.

Like the person below me, I am still currently living in an apartment managed by this company. I will write more within the month once I have moved out, but do NOT rent from these people. I thought other rental companies were bad, but Melroy may possibly be the worst I have ever dealt with/​heard of. The price may be great, but do not be fooled. Pay the extra money for another place that is run by professionals.