MD Skin : Spa Laser Aesthetics

I thought it was a great experience. I didn’t mind the text appointment; it was convenient. The treatments were wonderful; they are very knowledgeable. I would recommend them. I bought the LS deal and already booked my next appointment.

Absolutely love this place they are quick & easy to schedule! I’m going on my third laser session and Ann is awesome!

I am honestly surprised by how many bad reviews this place has. I called and then as their voicemail stated if you text you will get a faster reply. If I’m remembering correctly I had my first appointment made by the next day and it was over the weekend when I’m pretty sure they weren’t even open.
I had my third laser hair removal treatment today and so far am seeing great results and have zero complaints. I have had nothing but pleasant experiences and it’s likely that I will I have additional treatments done here in the future.
I have to admit that I was afraid when I first bought the Groupon package as I looked at the Unilocal reviews after paying. But I’m happy that I found this place. I think it’s great.
Long story short, don’t let other people’s bad reviews scare you away, some people are just hard to please.

Heard so much great results from my friends who live in LA and Orange County so I had to finally take the plunge. First time for any laser treatment. I found MD Skin on Groupon and gave it a shot and so glad I did. I called the business which is a message line only but a number is also given for you to text for an appointment which I did on a Thursday evening and I received a text back Friday morning from Anne and set up an appointment for the following Monday. I was a little nervous since I’ve never had anything like this done and didn’t know what to expect, but the whole procedure was less than 5 minutes. I’ve learned that there are different types of laser machines. They have an attachment that blows out very cold air as you’re being treated. If I had known this procedure would be this painless and short, I would have done it a long time ago. Would highly recommend!

If I could give zero stars i would! I bought a deal from them off of Groupon. The phone number they gave me was a voice mail only line and is the same number that the business has on their website. There is no way to get in contact with a human. I tried for over 2 weeks to get ahold of someone, leaving voice mails and even writing them a message on their website to no avail! Luckily Groupon understood my frustration and gave me a full refund. It shouldn’t be this difficult to get a service done. This is unprofessional and I would never do business with them!!!

A fair review.
Apparently I lucked out on my experience. I called, got the voicemail to text, got a reply with an appointment, and went.
The décor was fine but I didn’t spend much time in the waiting room.
The girl who gave me a facial I believe her name was Holly was without a doubt the best. It was the best facial I’ve gotten. She was thorough and it felt good/​refreshing. I’ve had facials and they actually hurt my face has been irritated for days after, idk why but with Holly it was a different experience. I felt like she really knew what she was doing.
Only negative feedback I could say is at the appointment I was told I could get some skin care product which I bought that day. It would be shipped to me within 3 days. It’s been almost a month and I haven’t received the product. I’ve spoken via text and have been responded to with updates but still have no product. I’m almost to a month now and being an impatient person I find this irritating but that’s my only negative feedback. If I wasn’t moving I’d go back.

If I could give a negative star I would. This place is horrible. they NEVER call you back… I think they wait for the groupon to expire so you are out of luck. SO shady! DO NOT work with them

I’ve been coming here for laser treatment on my underarms. I love that you can text to make your appointment. I like the fact that they get you in and out. And the décor in the office. Professional yet modern.

I can not wait until this place shuts down so I can get my refund from Groupon. What the h is the point of having a business if they cannot return your phone calls. Only once they returned a call and left a voicemail! This «phone-​tag» has been going on for over a year and my Groupon is expired and I just moved out of state.
Someone let me know when this place shuts down. The only way Groupon’s customer service will give me a refund.
ANNOYING AND IRRITATED. HER NAME IS ANNE THAT’S ALL I KNOW, LITERALLY. I WANT MY MONEY BACK!

Horrible to get an appointment. You’ll call and leave messages with no return call. So then they tell you to text, which you’ll do also to never hear back. Terrible customer service. The scheduler is very rude and the girl who actually does the laser is very unprofessional and doesn’t give breaks even if you’re in pain. Waiting for another appointment half an hour past my time, nobody even acknowledges that you’re here. Go somewhere else! The office furniture is filthy and stained, I don’t even want to touch anything.

I love that this clinic allows me to text them to set up appointments! So much easier and faster than calling, plus its a lot easier to keep track of the appointments when they’re in my inbox! I like the atmosphere in the office and the staff is knowledgeable and friendly. I had been going there for laser hair removal for awhile when I decided to try Botox, I was nervous but the technician Victoria who was helping me talked me through it and the process was painless! Great results too :)

There are definitely some mixed reviews on this place and I’m going to add to your confusion fellow Unilocalers.
Getting a first appointment from this place is like finding the 40^th floor in Las Vegas Hotel… there’s a slim to none chance you’ll find it.
However, once you get «in» you’ll probably like the laser treatments. (and by like I mean appreciate that they work)
Don’t expect chit chat, don’t expect a lush waiting area, just expect to get in and out quick for a reasonable price. You can always make your next appointment before you leave (which I highly recommend) and you’re good to go. You may or may not get a grunt or smile from Ann, but that’s okay. You can get a hug from your loved ones when you get home.
All in all, I like this place because it works. If you want to get laser hair removal and aren’t high maintenance, this is the place for you.

I finished all my sessions a week ago. Aside from the initial appointment making, everything went well. To be honest, their customer service is great! one time, I missed the appointment and I didn’t know I missed them couple days later. Victoria called me back right away, and have me come in that day.

My facial with Holly was the best ever! She was really knowledgeable about skin care and really took her time with my facial. Also had botox with Victoria, and again, it was the best ever. It was the best results I had ever had with botox injections.
Thank you, ladies for your excellent service. Phyllis

Wish I could tell you how my treatment was BUT NOBODY TURNED UP! It took me several weeks to get an actual appt. via text message, the ONLY way to contact them. Said I would get an email with paperwork which never arrived. I turned up for my appt. on Sat early so that I could fill in paperwork, NOBODY WAS THERE. A woman sitting waiting for another company said that the MD Skin girl had just left. I called. I texted. I called again. 30 minutes later I left. Finally got a text back saying that I should contact Groupon for a refund.

I first went here because I got an online coupon. I met Holly and she was just filled with great energy and great information about my skin and what I was doing right and how I could improve upon what I was doing to make it even better. She didn’t make me feel like I had to buy everything they sold. She shared with me the benefits of everything she put on me. Shared with me the difference in quality between the products and I felt free to buy something or not. No pressure. I love that we created a year plan for my skin. I am super happy with the products I did buy. I would say they are a little pricey but very much worth it! I also got Botox for the first time and really loved the results. They didn’t last as long as I thought but they told me it may only last 3 – 6 months and it really lasted about 4 months so they were right on.

Holly is amazing. The best facial I have ever had by far. She used the highest quality products and had an amazing relaxing touch. I was transfixed for the hour. The massage was heavenly. I strongly urge everyone to go there.

update, after my last review i got this text:
Hi there, we would love to schedule your first laser hair appointment. We are using text to speed up the scheduling process. Please reply with full name, email, and area you would like treated. You may also include days /​times that may work for you and any questions you may have. If you prefer no text… please reply with NO TEXT and we will give you a call. Thank you MD Skin & Laser.
can you tell me how text is faster? what is so hard about answering a phone? i think its extremely unprofessional and lazy to establish the first contact through a text message.

I wish I had consulted my life coach, Unilocal,before purchasing a Groupon to this nightmare of an establishment. I never actually spoke to a human being all 25 times I called, but I imagine a lurch-​like doctor was carefully listening and counting the money he/​she was accumulating without ever having to do any work. Well played, Doc
Please do yourselves a solid and avoid this place at all costs. You’re better off setting your money on fire, at least for the momentary entertainment value.

I didn’t actually end up buying treatments here, and based on the reviews below, I am thankful I didn’t! Apparently they are running another Groupon deal, and I had some questions about the type of laser machine they use, scheduling, etc. I’ve tried calling numerous times and it goes straight to voicemail each time. Honestly, I am not interested in getting into a game of phone tag, voicemails, etc. when every competing business answers on the first ring and is happy to answer questions and schedule appointments when I am free to give them a call.
Coming from someone in sales, here are my words of advice to MD Skin: sending potential clients to voicemail is a great way to lose business. Congratulations MD Skin, you’ve lost another potential customer!