Mauzy Heating, Air & Solar

I replaced my furnace and added A/​C which required all new ductwork in the house in 2010. At the time, I did not get any other quotes and in retrospect, I wish I had. The ductwork was done in two phases since I was re-​purposing an attic space and that ductwork had to be done at a later date. After they finished, my contractor noted that they had left part of the old ductwork in the house and connected it, likely since it was sort of a difficult place to get to (they had to crawl back along a low lying ceiling in my house but it was totally doable). My perception was the guy just didn’t want to put the effort in to go back all the way. The quote was for the entire ductwork to be replaced and they did not do this. I called the owner and he sent someone immediately to complete the job they had outlined. If my contractor had not «caught» their short cut, the job would have been done half-​heartedly. I appreciated the owner’s response but it was only because we caught them.
More recently, I wanted to upgrade my thermostat to a wireless model so that I can adjust my temperature through my phone. There are plenty of new products on the market for this for under $ 200. And a simple thermostat change takes 15 minutes for any DIYer. Unfortunately, the thermostat that Mauzy had put on my unit was a communicating thermostat and in order to not have to rewire the furnace (something I’m not sure a DIYer could do without doing damage or investing a lot of time learning which wires would go where), I was forced to purchase a newer model of the same brand of thermostat. I got one for $ 560 online. It took me 15 minutes to install and 10 minutes to program. I went back and forth with Matt (the owner) about his original quote for this job ($ 1674). He said his quote needed to have profit and labor. Sure, I said, but $ 1100 of profit and labor for a 20 minute job? After prompting, he said he would reduce his price 12% and do it for «cost» implying that he’d not be making money off his his new quote of around $ 1475. He still has $ 900 in his quote for profit and labor which to me is outrageous for such a simple job. I’m glad I was able to do it myself for 25 minute of my time and save $ 900.

We hired Mauzy to install solar panels at our home, and also to repair a leak on our roof. We had originally hired another local solar company to do the job and it turned into a nightmare. Mauzy stepped in and saved the day after we fired the other company. Mauzy was amazing in every way — from our salesman Brian to the installers. They were always accessible and — most importantly to us — they showed up on time and completed the work in a timely manner. Before we signed the agreement, they walked us through the entire process — including the financing options — and explained everything clearly and completely. Total professionals through the entire project, which took about two months from start to finish. Our system was installed and switched on in January, and so far is working perfectly — they even set us up online so we can monitor the system. I can’t recommend this company enough — they really stepped up and turned an ugly and stressful situation with a prior contractor into a really amazing experience. Their bid was reasonable and about on par with other companies, but their customer service and professionalism really sets them apart.

What a company! We just had a new A/​C & furnace installed plus all new duct work & grill plates. The price was great and much less than other bids we got.
Chris Mauzy was the salesperson who sold us our new Hvac system plus solar panels.
Sean & Steve were our installation techs and they were awesome. So professional, courteous, thorough and helpful. We were expecting there to be a mess from all they installed, but actually left our house and yard cleaner then before.
It is so nice to work with a local family owned business like Mauzy. We can’t wait for our solar panels installed.
We will highly recommend this company to all our family & friends.

The crew was amazing!!! They did a great job and I was very impressed with the attention to detail. I have nothing but great things to say about Mauzy all together. Overall great experience and I would recommend them to anyone.

I live at the coast and after last summer I was certain I really needed air conditioning. I found Mauzy through the Lowes Program. I still am not really certain what benefit Lowes brings except possibly financing. Richard, the sales person, came out and was my second of three bids. They were professional but I knew that there was some kind of incremental cost I would be paying by going through Lowes. I waited some time and received a third estimate from a company that my parents referred to me.
After meeting with the third company, I called Mauzy back to see how we could work together that would be beneficial for both of us. After some back and forth, I agreed to take an open slot on their install schedule and in return I received a good price on an install of an aircon and new furnace. Because time had passed, I was no longer part of the Lowes program. I wasn’t going to get a new furnace but Mauzy added a new furnace for a pretty low incremental cost and allowed me to get an entire new system in a 15 year old house.
The team lead by Josh arrived on time. The entire process took from 9 – 4:40. They left the place clean and they were very professional. They provided many tips on how to make my new system most effective.
So what I learned… buy and aircon in the winter… I believe it saved at least $ 1000. Get multiple bids. I got my entire system for a $ 2500 savings vs another bid. Might be just as beneficial to change your entire system vs just changing furnace or air. Be flexible and try to make your deal good for you and the company.
I am pleased with Mauzy. Thank you for ensuring I wont be hot every again!

The guys at Mauzy mechanical did great work to replace the heating and ac system at our condo. We called and within 24 hours an entire system was put in. They did a clean job and went above our expectations. They did it for about $ 1500 less than another competitor. Thanks for the great work!

Originally gave 2 stars. Matt Mauzy reached out to me to address my concerns. I really appreciate him taking time to discuss my issues and go into details of the discussions he had with his team to determine root cause for the lapses and corrective actions.
—original—
I would prefer to give 2.5 stars. I have used these guys for a couple of years to do annual PMs on my York Affinity 8 series furnace. They are courteous on the phones and the technicians are equally nice. But nice isn’t sufficient. Recently had a PM «performed» by a technician. Two weeks later we tried running the heat and the system wouldn’t turn on. It took Mauzy 2 weeks to come out to run a diagnostic, then a return trip to determine 3 parts had failed. That should have been picked up during the PM (we later learned that the technician that had performed the PM was let go). It took another 3 weeks to get service scheduled (all this time without heat). I expected Mauzy to make more of an effort to right a wrong. The technician mentioned that I should contact York since the labor to replace the parts wasn’t warrantied. Unfortunately, the technician’s notes on the invoice did not provide specifics on what was faulty and after numerous failed attempts to reach the technician (multiple messages), I’ve given up on Mauzy. Too bad, because they were nice.

Best way to put it is that these guys do not communicate information well with each other. Its been a week and a half and I haven’t heard back from them regarding work they still need to finish on my house that should have been done the last time they were here. I’m spending a lot of money on getting solar and I’m not at all impressed with this company. The people seem nice but I shouldn’t have to keep telling them what they should already know.
— update 12÷20÷15 —
the owner called me, apologized, and reassured me that everything would be completed asap. The solar system has been working fine and they will check back with me after I get my first SDG&E statement and then several times throughout the upcoming year.
Also, I was told that Mauzy is just about to roll out a new online program that will have all updates and info regarding the progress of your project. Basically something I wish they already had with me starting in October, but great for future customers. I think that at this point Mauzy really will be on top of things for all projects.

I just had my propane furnace replaced and added air conditioning to the package. From the starting bid to the finished product every thing was easy. Steve and Travis did a great job on the install, they were neat, polite and very professional. I asked a lot of questions and they both listened to me and gave me understandable answers.

We recently went with solar through Mauzy and we couldn’t be happier with the entire experience from sales to install and even follow up by Cody Mauzy and Michael Mauzy. Cody did an excellent job of explaining the HERO program and we were able to take advantage of the tax incentives. Love the family owned aspect and have recommended to just about everyone we know. We especially love our electric bill that is currently -$ 14.74!!!

Chris was my tech from Mauzy, such a rockstar! Knowledgeable, personable and efficient. Techs like Chris is why I keep going back to Mauzy every time I need air conditioning service.
So glad I had the new unit and ducts installed by Mauzy!

*Update*. ¹⁰⁄₁: I am blown away. Not 24 hours from this post I received a call from the owner at Mauzy to apologize. We are now working together to come up with a solution to fix or replace my AC unit. To receive a call from the owner, just shows how passionate and caring the Mauzy family is towards their customers and their business. Updating stars. Thank you, Mauzy!
My personal experience with Mauzy, recently, wasn’t very stellar. I called Mauzy on a recommendation to repair my AC unit. Mauzy charges $ 140 to come out to perform a diagnostic. I appreciated the repairman coming out and he was friendly; however, he never called me back to provide an estimate on how much the repair would cost after determining the cost of obtaining the parts. This was at the end of August 2015. A simple phone call to provide updates would have been appreciated; unfortunately, I had to call Mauzy for updates. I called about 10 times in the next 4 – 5 weeks, with the each representative saying that they would call me later that same day after following up with the repairman. I never received follow up phone calls. Frustrated, I called LG (my AC manufacturer) to see if they had the part needed that was written on my receipt. After giving the model of my AC unit and the part number that the Mauzy repairman had written on my receipt, they told me that the part number never existed and that it was a wrong part number. I called Mauzy back to tell them what I found. Again, I never got a call back from any representative or the repairman. Calling one more time, I was given an e-​mail address for another company who is now not returning my messages for a part that I don’t even think exists. I think they just wanted to get rid of me.
I feel like I wasted 140 dollars on an inspection that I don’t trust and won’t lead me to any kind of resolution. Mauzy has an LG contact and should have followed up to ensure the accuracy of the part needed and, if any, assisted in finding the part. I would have gladly spent the 700 – 800 dollars the repairman estimated.

Awesome company! They were very friendly and professional from the first phone call. Being a small business owner myself I appreciate a company who respects your time. Not only was I given a two hour window, I was called 15 minutes before my technician showed up. Ehly, my technician was friendly, professional, and explained everything to me about our a/​c issues. I felt this company truly valued me as a customer and I will continue to use their services.

We had AC installed in our house on ⁹⁄₁₁. From the sales estimate appt all the way to final install, the Mauzy team was top notch.
The crew showed up on time and quickly started working. They worked way past their normal working hours and didn’t leave until 7:30 that night. They were all friendly and treated my wood floors with care.
They kept us informed with everything during the install so there were no surprises. My husband and I were very impressed with Mauzy and highly recommend them for your AC needs.

Major props to this company! During one of the last heat waves, they weren’t too busy to come out to Ramona and help keep a Senior cool. They went out in the 100+ heat and did an excellent repair job… plus treated my Mom and her home with kindness and respect,
thank you Mauzy :)

Very impressed from sales (Jason Baer) to installation (Brian & Rob). They weren’t the cheapest but also not the most expensive which means they were able to get me a great product, at a competitive price, while still being able to hire top notch installers to make sure it was done right. I’ve been enjoying a climate controlled house for the past two weeks and couldn’t be happier with my choice of going with Mauzy. Our baby is sleeping through the night now which makes it worth every penny. Also, the techs left our house cleaner than when they found it which is a plus.

Mauzy Heating, Air & Solar is awesome. We got a new central unit in October 2012. The start up was a little loud so I messaged Mauzy and I kid you not Mr. Mauzy (yes the owner) called me within like 1 minute of pressing the submit button, I couldn’t believe it. Even though our labor warranty expired he sent someone out at no charge and they installed a hard start kit that makes the unit quieter when it starts up. Now it starts up much quieter. Ehly (the technician) was SO nice, he did a great job! Thank you Mauzy for being so awesome!

We are so happy with Mauzy and our new heating and air conditioning system. Of course we interviewed several companies. Mauzy’s price was very fair, and we just got a good feelng from the company. They lived up to all our expectations and more.
Of course I love my house, and nobody wants to see workmen traipsing through, but the workmen from Mauzy really seemed to respect our house and treat it the way we’d treat it. Of course they were working and doing a job, but they kept the work site clean and spotless. We have hardwood floors, and when they left, they cleaned those floors until they shone! Our floors have never been cleaner than the way Mauzy left them.
The whole systems works so well. We’re very happy with Mauzy. We love what they did and how they did it!

After many bids and talking to many companies I could not choose. All them seemed to high pressure and talked down tome like I could not understand simple facts. I took to Unilocal searching and found Mauzy with great reviews. I called and they sent Cody out. What a change when Cody came out. No high pressure sells tactics, trying to get me to sign a ten-​page contract with him. He didn’t talk to me like I cannot understand simple facts. The work and worker were more then I can ask for. I love my heating and A/​C. My windows are beautiful and make all the difference in all rooms. All products and services are above the other companies.
The work and worker are important but I found Dealing with Cody to be important too. I had a 55 000 Hero loan and other companies were trying to add things I didn’t need. They were actively trying to spend the entire 55,000. Saying things like; «Don’t worry about the money it costs, you have 55 000 to spend.»
I might have been approved but I didn’t want to spend 55 000. We are selling our house in March and I really only want to do work that will increase my sell price. Cody watched out for me, he let me know what products are worth the money and what will help me increase my home value. Instead of trying to spend my entire 55 000 like the other companies; he made sure to spend as little of my loan money as possible. Most of these companies see only dollar signs at these Hero loans. Mauzy see real people that they want to keep as customers. I highly recommend this company!

I can not say enough, our energy bill was thru the roof this summer, we just had Mauzy do a complete change out of our furnace, AC and entire duct system and install a new Lennox heat pump with a Wi-​Fi thermostat, the Craftsman who installed it paid attention to every detail and completed the entire job in just two days !, I received a commercial grade installation which is above and beyond anything I could have ever expected, being a contractor myself I looked over the entire installation in detail and the more I looked the happier I got ! Quality companies like this are far and few between, they elevate their trade to a new level .
Lee B
Lakeside Ca