Lululemon Athletica

This review is specifically to say that Austin is amazing! I’ve been a longtime buyer of lululemon but had stopped going into the stores because I always found the salesgirls to be a little stand-​offish. I chose to buy my items online. However, recently I had a very pleasant experience buying a scuba hoodie from Austin. She helped me figure out a size and then took the time to call another store to make sure they had another size and had them hold it for me! Great service, thank you Austin!

I was hunting for a particular hooded waterproof jacket all over Southern California and happened to miss the UTC location. I spoke to K.R. (SA) and she was able to locate this hard to find piece that wasn’t even on LLL website. I am grateful for her assistance and thank you for actually picking up the phone (unlike my home store). Discovering this location was luck I guess, but my interactions with K.R. was a sigh of relief. For those who know, once an item is sold out with LLL, is gone! K.R. (SA) made my day not to mention right after the purchase it started to rain & I had no umbrella.

I walked into this store and felt out of place immediately, I was only here because I had a gift card… I didn’t quite fit in with the other clientele. After aimless wandering Jessika found me and offered her help. I let her know I had no idea what I was doing here and she immediately turned that around. She had me try on a variety of items, and was always outside of the dressing room, asking questions and letting me know how things are «supposed» to fit.
I’m not going to make this review about the Lululemon brand/​prices as I feel those are SUPER high, but overall I can see why people pay for it… You are buying true quality that holds it’s value over time.
I can say that without Jessika this would be a very different rating, as other employees were ignoring me/​or unhelpful in the 15 minutes it took me to find Jessika.

I love this lululemon store!!! I have always received nothing but amazing service here and can’t understand the below low rated reviews. I think the lay out of the store allows for lots of merchandise and the fitting rooms are great! I have had seriously super sweet sales people help me and have always left the store extremely happy. I have zero complaints about this store and that’s why it deserves 5 stars in my book!!!

I do not know why every store is the same. Several sales people standing around talking to each other. On the several occasions that I have shopped at one, I have not been asked if I need help. The employees also exude arrogance, and since I am in a sales position, as well, I do not get it.
The topper was that my husband went to the store to get our daughter for Christmas the same jacket I have and even had a picture of my jacket. They sold him a completely different jacket and when I called to ask if they could pull and hold the correct jacket until tomorrow, she said they only hold things until the end of the day. I said, «Even though you sold him a different jacket than the one he showed you?» She said, «Well, it would have been NICE if he had the name of the jacket!» I weep for the day when my husband knows the name of an article of women’s clothing!
If I treated my customers like this I would not have any. I would rather buy online than put up with the rudeness.

This store rocks. They are always super friendly and helpful. Just made an exchange today because my shorts had developed a hole at the belt loop. A really nice gal named Michelle made the exchange super easy. I highly recommend this store.

Worst service, as always.
Just left the store empty handed because I couldn’t handle how horrible the service is.
About 6 employees working and not a single one asked if I needed help or offered to assist me. I’m wearing all active wear, with a lulu bra even showing from my top. As I’m trying on two different Define jackets, two employees walk by and instead of acknowledging me– they talk about weekend plans.
I refuse to spend my money and help you hit your sales targets when employees treat me as if I’m invincible. Can your corporate office please start mandating customer service skills. So pathetic that these people are getting paid to joke around and socialize with EACH OTHER!
This isn’t my first time in this store with service like this either. It seems to be a constant for both this location and Fashion Valley. The only Lululemon that I actually received great service from was the Ala Moana location in Hawaii. At least they seemed passionate about their jobs and were willing to help people.
I work retail and I totally understand long hours, disgruntled customers and all that goes with the job. However, I never let that affect how I treat people.
I love the clothes, but I’d rather shop online and deal with the hassle of waiting than go back in there.

I was being helped by Amy. She was absolutely amazing, her only goal was to make sure I left happy. She helped me find a similar fabric to what I was looking for and also helped my boyfriend with options. She was very relatable and explained product care really well. You can tell she follows the morals and foundations of the brand!

Very polite staff, quality products (at a price), great selection. Stood outside with my dog while my girlfriend was shopping, they invited us in and gave my dog a treat. They made the sale! Will definitely return should my wallet permit.

I enjoy this store as I spend lots of time waiting for my wife who is addicted to yoga. It’s easy to get to and the staff are very helpful and friendly. There’s seating available and water dispensers for shoppers. The clothing is pricey for work out apparel but they really fit well. There never seems to be a down time here as people come in and out each minute.

Was looking for a particular product that wasn’t available online in the size I needed and KR was SUPER helpful. She called 3 different stores to locate it and have it shipped to me!!! Great customer service!!!

I have since come back and received much better customer service! And although the prices are really high, the quality and comfort is top notch!

Love Lululemon Clothing ! However I did not love the experience of the sales associate flirting with my husband (to the point of touching him), very uncomfortable moment. The situation was so obvious that another girl from the staff was trying to hint on her that he was with me (I don’t think she really cared).
I been at the store several times and most of the staff is always playing around, management should look at doing some training on boundaries with customers. Lululemon could get in trouble one of this days with such unprofessional staff, specially this girl.

This location is so customer service friendly. they have a very clean and organized store not to mention hands down customer service!

I have ways come in knowing what I’m looking for and I’ve always been able to find everything fairly quickly. The sales people were very friendly even though I went two days before Xmas and the store was super busy. I’ve never been able to justify spending more than $ 20-​$ 30 for gym clothes and I have to say their clothes just look amazing on you.

My first time at lululemon and it was a good experience! I’m too cheap to purchase anything from here for myself but when it came time to buy a gift for a loved one who just started exercising I thought a nice pair of lululemon leggings would be perfect lol.
I wasn’t sure what to expect in terms of customer service, but I was delightfully surprised by the great service I received here. As indecisive as I am I didn’t know which leggings to choose from (regular black, reversible, extra long, roll down waist. etc). The possibilities seemed endless and what’s worse I didn’t even know what size to get. I stopped everyone that walked by that looked like they were the same size as my friend to ask them what size pants they were wearing. The sales girl on the floor must’ve sensed my desperation, or perhaps she received a harassment complaint b/​c she came by with a bright smile and asked if I needed any help.
She walked me through the pros and cons of each type of leggings and explained the sizes to me. I wish I remembered her name because she was very helpful. We found the perfect leggings then I headed to the register where I was again greeted by a warm smile.
All in all a great experience. So great that it’s really making me contemplate no longer being cheap and springing for some lululemon gear for myself.

I have to admit, I haven’t purchased any lululemon clothing for myself in the past year or so because my jackets and yoga pants purchased long ago, have just held up well (and no, they’re not see through). I have however, purchased many accessories such as the headbands, scarfs, towels and bags and have been very satisfied with these purchases… their headbands are the only ones that stay on my head during yoga.
2 years ago, I purchased one of their original vinyasa scarfs for my girlfriend and I and we’ve both always loved and wear them often. When my girlfriend and I noticed new colors and patterns come out, we have been trying to justify why we need another; my scarf rack is completely full (love scarfs!) so I certainly couldn’t justify but my girlfriend ended up losing hers on a recent business trip and was really bummed. I knew how much she loved her scarf so for Christmas, came here to pick up the one she wanted. The Carlsbad location seems to get smaller shipments so I could never get one before they ran out. Since December, I purchased 3 of them for various gifts and just recently came in to pick up one for myself. I asked Santa for one but apparently I was on the naughty list so had to take matters into my own hands. ;)
I’d recommend these scarfs ladies… I promise, you’ll never want to get out of it. Here’s a YouTube video (
) on all the different ways you can wear.

Absofucinglutelyridonkulous ripoff… see photo: these men’s undies started at $ 24…seriously???
Lulu’s marketing machine is 2^nd to none! I know a lot of financially strapped yoga instructors and professional ballerinas struggling to make basic ends meet (ie. gas, rent, food)…but somehow they are still brainwashed and seduced into buying these overpriced products: $ 92 pants, $ 48 tanktops, $ 128 jackets… sweet jeezus! Too many times in class I’ve seen plenty of Lulu girls with weak warrior 2 poses, incorrect tree pose with the foot on the knee, misaligned triangle, nor can’t hold a crow… yoga is about your body and spirit, not what its wearing. I know plenty of other badass yogis and ballerinas who kick plenty of ass just fine while wearing Danskin, C9, or even *gasp* Old Navy for lots less $$$$$.
Still 3 Stars: Friendly and «attractive» service, beatiful interior design, and I’m maybe just too damn poor to understand and afford Lululemon.
FUN FACTS on Lulu’s founder Chip Wilson:

More like 3.5.
So I know there’s a quite a bit of controversy surrounding Lululemon, their sizing «formula», their sheer yoga pants from a recalled bad batch that blatantly displayed your thong choice of the day when they made you do the bend over test to prove it was truly as sheer as you had claimed… HOWEVER I must say I do still love the fit of their clothes. The closest I’ve gotten to such a perfect fit is with MPG, Zella and Athleta. But my heart belongs to Lululemon despite my misgivings about frequenting another one of their locations due to previous a-​hole behavior. AHEM. We won’t go there. Unfortunately, one of the jerks that worked at said location works HERE now… sigh. Can’t win ‘em all.
I did a check-​in recently where I had stated «Lululemon, why you so expensive? Oh wait, it’s cause you make my ass look awe-​mazing.» This was meant for my Lululemon female addicts because who doesn’t want to have a pair of running tights hold you in in all the right places? Muffin top begone! I picked up a pair of the Speed Tight *Cozy running tights after being saddened that they no longer made my favorite Run Pace ones anymore. These I think I love even more as they keep me warm, are made of a thick Luxtreme material, have cute ruching detail and 5 hidden pockets. Fitness is my profession so you better believe I look for quality and these fit the bill. Functional yet fashionable? Yes please! You know I’ll be writing these off in next year’s taxes.
The staff has been more than accommodating at this location. So much that I finally picked up a Lululemon yoga mat at the urging of one of their team… I really nice guy who was very friendly, educated about the product but not pushy. I’ll get his name on my next visit. Was it pricey? Yes. Worth it? Yes. Especially considering how many cheap crappy ones I’ve gone through. «The Mat» smells like a rubber tire for the first few weeks but air it out enough and it’s all good. The cushioning and support you get in return makes up for it. I am in love with mine. This baby will grip your feet and hands and keep them from slipping while holding poses like no other so it’s perfect for the die hard crunchy-granola-eating-patchouli-scented-hippie-­yogi…that refuse to wear deodorant. In Bikram yoga. Yes, HE does exist. Gross. On that note, Lululemon also hosts free yoga events from time to time so be sure to inquire within. And I love me some yoga. Even better when it’s free.
The store is usually fully stocked, neatly organized and I’ve yet to come in after browsing their website and not finding what I was looking for immediately available for my hot little hands. I like instant gratification so this is key. So happy that I have a Lululemon close to home. Namaste yo.

Before today I loved Lululemon for the quality of their merchandise — the high-​tech materials, the flattering designs, and the truly unique styles that they turn out season after season.
After my shopping experience this afternoon, I *LOVE* Lululemon for their outstanding service. I went in to the Lululemon store at the Westfield UTC mall to exchange several items I had ordered on-​line. Every single attendant at the store was cheerful and helpful — advising on everything from sizing to alternative styles. It’s so rare to have retail employees who seem to genuinely enjoy their jobs. This crew was professional and warm.
One employee — Doug — deserves a special mention because he was responsible for what might have been the best customer service experience I’ve ever had. He helped me patiently over the phone before I went to the store with directions and checking on item availability. Then once I was in the store Doug helped to pick out clothing, advise on sizing, AND he gave me a lovely gift on behalf of Lululemon to wish me luck on an upcoming sports competition. When does anything like that ever happen these days?!?
I’m so happy that we have a Lululemon store at the UTC mall now. I will be a loyal customer for life.