Lucky Brand Jeans

I am not a big designer jean type of gal & the toughest person to make happy! Went to UTC for lunch and afternoon of shopping with a friend. Walk in this store and was greeted with a smile & hello. 40% off jeans & jewelry I had to look. I was approached by a cute lady named Julie who was nice and good at her job… selling me $ 100 jeans for $ 60 due to the sale. I have an issue with jeans fitting me properly as I have curves. I was sure these jeans made for skinny chicks were not going to fit this size 12 gal. I was wrong they do have a curvy jean & capri’s…I was impressed on the way fit my curves. Of course I was sold on jeans that stretch with my body.
I was very happy with my purchase & the ladies of Lucky Brand Jeans store. I will return for another pair of jeans or maybe look at some tops.

What a disappointment! My son in-​law bought a jacket that my daughter took into the store to return, with the receipt, and we left with a store credit. The jacket was a size 44 and the receipt showed they had rung up a size 42. Therefore, they wouldn’t give her the money back. He is traveling abroad so we couldn’t ask him anything about this purchase. However, we thought that most likely he had two jackets in his hands as he went up to pay and the clerk scanned the one he didn’t want, size 42, and put the one he wanted in the bag, size 44. We spoke to the manager, Randii, and she was not helpful and just kept telling us that the store policy is you must have a receipt and we didn’t have a receipt for the size 44 jacket. We told her what we thought had most likely happened and her attitude was pretty much «too bad, too sad» you’re lucky we are giving you store credit for the amount on your receipt because it’s on sale now. How do you defend against a receipt that is obviously wrong and so easy to figure out what probably happened? In the future we will make our Lucky brand purchases from Nordstrom, where they match any price or discount.

I absolutely love this store and the friendly customer service I receive every-​time I walk-​in. I make it a point to come to UTC to see this store everytime I am in San Diego even though I do not live here. I really want to thank Nica (sorry if I spelt it wrong), she is the store manager and she is attentive, out-​going and most of all friendly. I will definitely be going back here next time I am in San Diego!

Any lucky I have been in always has great service. Stopped in utc and the sales women was super friendly and helpful. They had 50%off the sale items so many jeans were $ 20. I only left with a top but had a pleasant experience.

I came in one afternoon with some jeans I had bought a few weeks ago that I wanted to exchange for a smaller size. I wore them once to try them on, did not wash them. I had all the original tags, but not the receipt.
I speak to the manager on duty and she instantly refuses to exchange my jeans because the tags were taken off. I tried to explain the situation but she didn’t budge.
This might not reflect the rest of the employees, but this manager puts her sales «numbers» ahead of the satisfaction of a customer who had already purchased an article of clothing. She had no intent to help or provide any sort of solution.
I think I’ll take my business to a different Lucky store.

The employees know their product

I will shop anywhere that compliments my butt and where the man helping me snaps his fingers and says «DAYUM GIRL.»
Customer service is incredible! They are so helpful and give their opinions about what they like and don’t like.
Selection seems pretty good as well, and there’s usually some sort of sale going on so get a deal if you can!

I came by here while shopping around with my bf. He wanted to buy some new jeans and really didn’t intend to buy from here but the service was incredible. The guy we had was so nice and helped out so much, we ended up buying a pair and a belt. He definitely knew how to do his job.

so i like lucky jeans, but had a bad experience at this store
these 2 stars are for the bad experience
i bought a friend a gift here and she didn’t want it.
so i will admit it took me a while to get back to the store to return it, but i everything was unworn, tags still on, original receipt, etc and asked if they could give me a gift card or store credit.
nope, they made me exchange it for something and they wouldn’t do gift card, credit, nothing.
ok, fine, no problem. so the original gift was about $ 80 so i had $ 80 to spend. i found something for $ 60 thinking, ok, they’ll give me $ 20 in cash and done
nope. not a chance.
the problem was, the cheapest thing in the store as $ 40. so i had to spend $ 40 to get my $ 20. not cool.

I have always loved Lucky Brand Jeans, and as we all know they are pretty pricey but this store makes the price worth it. Every time I have shopped here I have had wonderful service, in fact I pass 2 Lucky Stores on my way to UTC but I think the drive is worth the excellent service. I will continue to buy all my jeans from this location :)

In my view many of their salespeople at the UTC store and in La Jolla are too pushy. I like their clothes, but it seems like they want to keep interacting with you even if you don’t ask for it, so they can make a sale. I’ve had to return a couple of things lately and they try to sell you something with the money/​credit you’re getting back.

Unfortunately, Lucky is my favorite store. I only say «unfortunately» b.c. they are not known to be inexpensive. HOWEVER — I see this as a good thing. You get what you pay for!!! Their jeans are expensive, yes, but they will stand the test of time.
I recently went to the UTC location b.c. I had a g/​c that was burning a hole in my wallet :) Kevin was SUPER helpful. He was so nice & had the type of attitude I wish every retail person in every store had. I will go out of my way to shop at this location b.c. of the service. And I know first-​hand how … well, how working retail can be … so I appreciate it even more!

Christine is superb!!! She helped my gf with purchasing some jeans. Fantastic service, store was kept clean and organized.

Cute shop! EXPENSIVE, but I already knew that because I used to have luckys when my mom would buy them for me on occasion in high school (now that I buy my own jeans I choose not to afford such luxuries). I got some really cute earrings there, and I loved their whole jewelry section! Their bags are awesome too (my favorite bag in the WORLD is their black medium stitched hobo bag, I own one and it’s wonderous), as well as their accessories (but again, too pricey for me). I’ll be back to raid the jewelry section again for the lower-​ticket items, and maybe if I stop being so cheap I’ll buy something else one of these days :).

I bought a great pair of sweat pants here and would have bought more stuff had they had larger sizes in their hoodies, but I find it hard to shell out over 100 bux for a hoodie.
Their sweat pants are strangely oversized, I was a small even though I am a large. The cool thing is that there was an Asian with a large mohawk working there and I liked that a lot as its rare to find any hawks especially one at work, not even hot topic has any hawks that I have seen, never mind an asian sporting one, anyways it reminded me of me over 20 years ago.

Okay so I had to mess with the numbers for the amount of stars because … customer service sucked big time BUT, despite the high priced clothing, the sale and selection were awesome. So one star for customer service, 5 stars for price and selection, give/​take a star for the awesomeness of how these jeans fit and I settled for 4 stars.
Lucky Brand is very expensive. Pants are around 100 or more … I always told myself that if the pants fit and i looked good in them, I’d plunk down whatever amount. I would have never gone in this store except we recently returned from the Desert Outlets near Palm Springs and I loved the Lucky Brand Store in the Outlet. Today at this UTC location they have 50% off many MANY jeans, shorts, shirts, etc. Alot of stores put all their outdated, ugly crap on sale but at Lucky Brand, the jeans and shirts were soo cute and in style. And. they had childrens’ clothing which I had no idea.
I will be back! Just beware, Know what you want and don’t ask. at least on the day I went.

Pricey, but three stars for good quality.
Majorly minus 2:
They have no «sale rack». How does that work? Are you seriously telling me, Lucky, that all your inventory is sold every quarter?

I can’t believe I have never been to a Lucky Store until last weekend. I always assumed it was like Guess (bling bling blah), but its not at all! I bought my husband and I both some jeans and Tshirts on Friday night, and went back Sunday for more. The staff at UTC was very helpful both times — helping me wade through the stacks of denim by listening to what I wanted and pulling out a couple to try. They even mailed me a thank you card for spending my time and money with them. How sweet!
Their clothes are pretty nice quality, with unique designs (I am addicted to embroidery), and reasonable prices. Very stylish tshirts are about $ 30 – 40, jeans $ 98−138ish. I will be back for sure.

I get such a huge smile on my face when I wear my lucky jeans and go to the bathroom… when I unzip, it says «Lucky You!» down the crotch area. Teehee… it’s like a little inside joke… and I never have to blatantly tell whoever sees it that they’re lucky! My jeans do it for me!