L’occitane

Must have my Immortelle Divine… Great customer service. Very lovely SA. No pushy sales.

Love the products and the feel of Europe when you walk into the store, and even more, I SO APPRECIATE THE GIRL THAT WAITED ON ME, NICHOLE who helped me find just what I wanted and was ever so patient and fun. Great staff, L’occitane

Went in to return something I bought online. Customer service was great and friendly, so I decided to write this review, even though I usually just buy their products online. I love L’Occitane products, especially the Divine Cream and Immortelle line.

Extraordinary products made with the finest ingredients. Very pure on your skin. Love the wonderful smells Customers are treated like family. Feels like you’re in Paris buying soaps from a neighborhood market. Love this little secret store.

I would like to complaint about a very disappointing experience with your webpage and then with one of your physical stores. My husband and I tried to buy a gift for his mother on your webpage on 04÷29÷14, but were unsuccessful on sending the gift to her address; since it didn’t give us the option to ship it to her address only to the billing address (and we didn’t want the free gift to go to her house… and couldn’t find a way to choose to pick it up on the store either). We both tried online in his laptop and on my desktop and couldn’t do it, so we decided that I would go to the store in Mission Valley (San Diego, CA) on the next day. And so I did and there I counted my story to the clerk and asked her if she would be able to send it for me or even if there was a way that my mother-​in-​law could pick her gift up on any store in Virginia Beach; she said that they could send it for me for free but because it was the end of the day it would be sent on the next day, on a Thursday. Since my mother-in-lasw’s birthday’s would be on Monday, i figured it would be enough time to get in her house, but surprise, surprise it never arrived. I waited until Thursday to check in with the store and when I did, the same clerk –Qiana — who helped me, told me that her manager wasn’t in the store, but she would be in on the next day and would be able to give me the tracking number. so next day, a Friday I called and the manager, Emmy, told me that she would call me back with the tracking number as soon as she had a chance what never happened. Today when I called, Emmy again answered the phone and promptly said that she had the tracking number and that the gift had being sent on Wednesday. Needless to say that I was very disappointed. I then looked into the tracking number she gave me and realized that the package had been sent on Friday (yes, yesterday, after I called, probably). My family has always tried to use L’occitane products because its superior quality, but this experience has been nothing more than a big disappointment.

Pricey but service is good.

I think this company is wonderful. From skin care to beauty tips to environmental awareness, this purveyor of beautiful scents and products has a great thing going.
Meeting Corey was a wonderful treat yesterday. He was knowledgeable and attentive which is pretty much the norm at each location. Customer service on 3^rd Street Promenade in Santa Monica was just the same.
I have fallen in love with their Jasmine Eau de Parfum. Their oils are wonderful as well. Corey gave me a lovely hand demo with their Verbena Body Salt Scrub and a blend of body oils.
I would love nothing more than to outfit my life with L’occitane products.

The holiday season equals sale time at L’occitane. I had to fight the Friars Road exit traffic, Cornhuskers, Huskies, and a partially flooded parking lot and people returning unwanted gifts to get there. Was it worth it? If you like lavender and verbena scented soaps, I guess. FYI, the body wash doesn’t lather as well as the big name brands but seems to work as well.

They have the best service here, at this store, hands down, out of any l’occitane store i have previously visited. The store associates are really good about explaining their products and really take a joy in it, which is really rare.
Would I go back? Everytime I’m in SD: D

I still love L’occitane…even though shea butter is too rich for my Asian skin… I had to get guest soaps for the guest bathroom as I am expecting holiday visitors this holiday season. My favorite are the hexagonal shaped honey bars; they come in three colors and you can stand them straight on their sides in the tub with the bee design facing out… and it fits into the décor of the room very well… the yellow one is my favorite… it is a buttery Naples yellow color… if you’ve ever been to Naples you’d understand why it’s called Naples yellow… and if you ever go to Naples you really must have pizza… anyways I digress…
My guests are going to love these soaps… happy getting ready for the holidays!!!

I used the limon soap at the Four Season’s in Santa Barbara and was completely hooked. It smells similiar to my Dolce and Gabanna Light Blue Fragance. Very clean and fresh! I love the scent and the way my skin feels. I have smelled other scents but; be the clean freak I am, there is nothing cleaner!
I usually have a stock supply so I can give bars to my friends and I am amazed at how many of my guy friends love this soap too!

I can’t find L’Occitane anywhere close to me in Austin, TX and it breaks my heart.

Hmm… just walk in for the scents if naught else.
I was thinking of increasing my limited European appeal by wearing lingerie, but i think I’ll go w/​the shea butter…
nyuk nyuk…
(Seriously, especially to the guys out there, listen up… this is a great, no, GREAT, place to buy gifts for the women dear to you.)

Two reasons why French women are so sensual: French Lingerie and L’occitane en Provence skin care. Shall I say more? Shea Butter is the secret ingredient.

I am aware that it is part of a chain, thank you very much. But, honestly, it perfects the authenticity feeling so well that it simply doesn’t qualify as such. I love the genuinely hand made aromatherapy items. It is true «artisanship» manifested through the olive oil, lavender and verbena endowed goodies, just to name a few. Their home fragrances are so subtle and healthy due to the high quality of used ingredients that it’s as good as going to a lavender field in the Provence and buying your EO directly from it.

I absolutely love their products. I was first introduced to them in high school and would have relatives and friends pick it up for me when they travelled to Europe. Its nice to see that they’re slowly opening up lots of stores and even an outlet near Palm Springs!
I love their entire Verbena line and lavender and I’m somewhat impartial to the other scents. Their shea butter and moisterizers are of high quality.
Recommend: verbena cooling moisterizing gel (I keep it in the fridge to slather on when I’ve spent one too many days by the pool.)