Kravet Fabrics

I have never before dealt with sales people who are so RUDE! My first experience was when I went into the showroom to get some fabric samples for multiple projects that our company was working on. I got snide comments from several women there who were outwardly complaining about the number of fabrics I was pulling. I’m not sure if they hate getting business or if they are too lazy to go get the samples, but I was shocked and felt like Julia Roberts in Pretty Women.
Recently I called to get a price and stock check on a fabric and was rudely asked «Do you usually call or look it up online? Because we are looking at the same screen…» I let her know I was unable to find the fabric online. She asked «what fabric you are looking for?» After telling her she speaks to me like an idiot asking «ahhh how is it spelled?!» RUDE! Never mind, I will gladly reelect my fabrics. Our firm is trashing all our Kravet stock in our library as we speak. There are far too many fabric lines out there to have to deal with such snotty, rude sales people!

I ordered a Kravet brand custom sofa and fabric. After many delays, like the fabric company in Japan needed to make the fabric, then the fabric company was closed for a few weeks during the Christmas holidays, etc., etc. the sofa was ready. It took five months, rather than the promised 8 – 10 weeks. Sometimes when I look at my Crate and Barrel couch, which is very comfortable, beautiful, of very good quality, and took about 11 weeks to get, I wonder why I put myself through the whole Kravet ordeal. Yes, the couch is beautiful and exactly what I wanted, but for the very high prices that they charge, you would think that Kravet would take its agreements a little more seriously. It is also very embarrassing, awkward, and frustrating for the designer.

Yes, I do realize that not everyone is allowed into this «to-​the-​trade-​only» fabric showroom but I will warn my fellow designer friends of this place… a place that provides high quality and luxurious fabrics, textiles, and furniture a-​plenty: The service can be quite lame! When I first began visiting this showroom as a tad-​pole design student most of the staff noses were turned directly up to the ceiling. Students are definitely not welcome here. Which is sad because don’t they realize that once we graduate we are their bread and butter? Despite their rudeness, I did graduate and continue using them as source. The day I proudly went in to set up my account with Kravet I waited at the front desk for a while until I realized nobody gave a damn. I nicely asked a woman working if she could help me and she responded by saying «you need to fill out some forms and then fly to New York to be accepted!» Then laughed in a high pitched squeal. I didnt find the humor in it. «Can you just give me the forms to fill out please?» I replied. Im glad to say that since dealing with that goon I have not had any other problems. There is one staff woman with an accent that is the sweetest woman in the world and she deserves 5 stars. Once you have gained «Kravet status» most people seem to treat you nicer here. Good luck, young tad-​poles, goodluck!