kate spade new york

This review is merely based on my walk in as a return customer as it is awkward and shameful enough
So I bought a beautiful cobble hill Charley back pack online long story short. Item took to longer to come in when I needed it so my impatient self went to purchase one in store.
So I was returning the one that came in the mail and the process took long because my packing/​return slip was messed up. But Briana Kay Rose (I think is her name) was very patient and helpful. She’s really nice, gorgeous and just has a great personality overall. She’s very good with customers.
In the end, I got my item returned. This other cute Asian girl that came in was nice to customers as well. But then this other person comes out of the back and looks rude and doesn’t smile and didn’t really interact with the customers in my brief moments of being there. She didn’t fit in with the other very nice Kate Spade girls.

I have been to this Kate Spade a handful of times and they are always so helpful and friendly! Its always a nice but not too pushy or annoying helpful and friendly. I am impressed!

The most friendly and outgoing staff ever. All I had was a return but they really made me feel extremely welcome and values as a customer. Definitely will return to this location

super great service. and of corse having my kate spade helped as well. they had super cute pink, blue, magenta sparkly wallets. i seriously wanted to buy the whole store. check it out i love their coats but in california we dont need those cute new york coats :) didnt buy anything cuz i just went to the outlet a week before and got a bag

Sunday 9÷20÷15 around 5:30 pm. Walked in to browse the ring holders to gift a friend who recently got engaged. We didn’t get greeted. Associate just glanced at us and we had to ask for her assitance. It was not busy! I walked over to look at a mint blue bag towards the fitting room and another associate pops up from behind the curtain and doesn’t acknowledge me at all. We purchased the ring holder but I wish we would of just waited to go to Nordstroms since the associates there are always so welcoming & helpful. Wish she would of spent some time with us to notice we are Kate Spade fans since we both had Kate Spade bags.

I made sure before dropping coin on a Kate Spade bag that it would be covered by the one year warranty. I was assured by KS corporate that even though I bought the bag at a Nordstrom Rack store, that it would be covered. I didn’t expect any issues with such a quality product, but surprise, the shoulders started fraying and it looked AWFUL.
I brought it to my local KS, as instructed, and was met with the snobby Kaitlyn. She not only treated me like I was poor by saying I purchased it at an OUTLET store, but she also doubted the authenticity of the information I got from corporate, despite my offer to show her the strand of emails via my phone. She went in the back to make a ten minute phone call to them, and begrudgingly declared she would send my bag for repairs.
It was sent to Rago Brothers Shoe Repair in New Jersey, who sent it back to me via UPS, who charged me $ 5 extra because I work for a living and can’t be at home on a weekday to pick the bag up. I get the bag back and it looks WORSE than before! They let the straps, after likely putting some type of rubber or epoxy on them, rest against the bag when it was still hot, so it left this layer of melted material on the front and back of the bag.
Let me convey my anger in all caps — I WILL NEVER PURCHASE A KATE SPADE PRODUCT AGAIN. Bye.

Walked in to surprise my wife with an early anniversary gift and the customer service did not disappoint. We were casually greeted by Ana as we were browsing through the bags, she didn’t badger us in the front of the store like many other retailers do. The store is a cozy boutique size that manages to somehow show a wide variety of styles and selections without looking so congested.
Ana gave us ample time to look around and checked up on us and told us about the specials of the day. We ended up walking out with a new purse — not the floor model either, brand new in plastic. Ana was energetic and enthusiastic and very helpful in assisting us. If you want an easy-​going and non pressure atmosphere when shopping for bags then make your way here. Best customer service I’ve had in a long time.

I love Kate Spade and love this store. The sales ladies always remember me even if I don’t come often since don’t live in the area. I always love their products. Beautiful, bright, great quality.

Just bought a wallet & the girl that helped me was great! She showed me several different ones & helped me choose the right one for my needs. She wrapped everything up beautifully so i felt like i was giving myself a gift. Very friendly & great service.

Where to start, first of all they must have awesome management that has their associates focus on excellent customer service. They treat everyone with respect & manners, they are always super knowledgeable about their products, they make sure you know what new products they have and also what good offers are available.
Again I really appreciate that they treat everyone equally, unlike MK downstairs that if you don’t look all glamorous they don’t even acknowledge you.
As for me, I will remain a loyal customer to KS

Wow looks like I’m not the only one who had a bad experience at this store! Walked in hoping someone can assist me with jewelry. Not even a greeting! Look I don’t need to be serviced hand and foot, but a simple hello would’ve sufficed. Ok fine I get it you all are busy it’s the holidays but now I am standing at the jewelry display and nope no one cares to help. I wait a few minutes and nothing. There’s at least two salespeople standing around. One is pretending to look busy (putting stuff away) and the other is just behind the register.
Needless to say I left and will not consider this store for any future Kate Spade purchases. I’ll either go online or head to a major department store.

I came to this mall to look for the perfect purse. Having been to a couple of stores, the staff were unhelpful, or the selections and/​or the colors were too plain.
When we arrived at the store, the staff were very friendly. They greeted us and asked if we needed any help. They also explained their special sales: $ 50 off a $ 200 purchase and $ 125 off a $ 500 purchase. I ended up debating between two purses because of different styles and the multi neutral colors. One was classy and another one is more causal. With the help of the staff, I walked out with the classy one because all my purses are casual.
Afterward my boyfriend convinced me to get both, we returned to the store. We explained to them about our changed decision, and they were happy to add another purse and recalculate for the higher discount.
Feel pretty guilty walking out because my boyfriend purchased me two purses…

Came into Kate spade to check out some sunglasses. Only one employee seemed to be busy with a customer while others were just standing around and didn’t even greet us or offer help. Found some sunglasses I liked but decided to pass on them because of the lack of customer service. I applaud those rude employees on losing a sale… Won’t be coming back to this location.

So in love with Kate Spade!
There is something so wonderful about this store and their staff. Every time I go in here I feel a little extra feminine and girly and I love it!
The girls that work there always start conversion with me that doesn’t make me feel pressured to buy from there and let me feel like its ok to just look around! I wanted a bracelet from them and they took my name and email down and as soon as they got it in held it for me!
Great customer service and great presentation of the store!

This store is getting five stars because of one manager, Brittney Rose!!! She has always been so helpful and kind. I have had to shop with another manager there before, and I will never shop there again while she is working. But go when Brittney is working and you are bound to have a great experience!

I’ll just bump it up a star for Emily. She is AWESOME.
I’ll admit, I get a bit out of control shopping for purses and it’s not unusual for me to walk out for a few new pieces for my collection but Emily and Kate Spade take it to a whole new level. AMAZING collection of handbags, jewelry and clothing. I love every stinking piece they have in their store! Plus, I was feeling a bit guilty the other day and was on the fence about purchasing a few new purses from their new line. Knowing it was a hot commodity and that they only had one new one in the back, Emily held the new one for me! Better believe I was back the next day and bought not only one but two of them.
I go through weird phases with purses but for the last year I’ve been on a Kate Spade kick. Beautiful classic shapes, love the new bright colors!

When I shopped at Fashion Valley, I always came here. There were always two sweet ladies standing in the store greeting me.
Today, I finally bought their product. LOVE IT! It’s for my mom’s birthday gift. I really wish my mom would love it!
I always love Kate Spade since the first time I saw the store in San Francisco. So colorful!

I LOVE KATE SPADE!!!
but who doesnt? on wednesday they are even releasing an $ 18 tote in which 100% of the sales will go to Japanese Quake relief efforts :) :) how cool are they.
great quality, great style, ITS LOVE. :)
just wish i could afford it more…

Big fan of Kate Spade. BIGGER fan that I can see products in person rather than just online. Displays are always cute and in accordance of the Kate Spade line.
Service is overall good and friendly. I come here so frequently (to peruse, not necessarily purchase) one of the girls actually recognizes me. I do feel a bit pressured to purchase when I go there. I am guilty of some impulse buys at this store because the girls there will sweet talk you into something you had no intention of buying. SO BUYER BEWARE! :)
they’re nice though. They walk the thin line of helpful and pushy and sometimes even snooty like another reviewer wrote. But like i said, overall, this store is great!

I like Kate Spade… I really do. I just don’t like this store very much. The salespeople are kind of bitchy. Not bitchy, like snotty bitchy, but bitchy like in the way that they aren’t that helpful. Okay, I guess at least one of them standing around in their monochromatic chic ensembles was a bit snotty. But mostly it irked me that they weren’t thrilled to be asked to open up a jewelry case here or find a pair of shoes in a size 9 there.
And be weary of their sales policy because they have all sorts of corporate rule BS that forces them to give you a gift card with a giant sigh and an eye roll even if you have the receipt. It’s not very fun and playful like the Kate Spade accessory designs, now is it?