JC Penney Salon & Spa

It was my first time to get my hair cut at a JCP salon. I was very pleased by their prompt service. Linnea did an awesome job. I love my new look! I would definitely come back!

I got my hair cut by Toya and she did an amazing job and exactly what I wanted. I recently called to make an appointment and found she doesn’t work there anymore, if anyone knows where she has moved to please let me know.

Just got my hair cut and styled by Adriana, she did great. She was very professional. I showed her pictures during our consultation and she really listened and also offered her professional opinion. During my shampoo she gave me a great scalp massage that almost put me to sleep. The cut and style came out beautiful. She also gave me great tips to maintain my stye at home. I will be returning for future visits.

Went in to get my hair styled for an up do for a special occasion. My stylist was Sarah. She did okay. My hair did not turn out what I wanted. Even brought photos that did not help. Went to get my make up done and my bangs already went straight. But having your hair touched up here will not happen because, they take there sweet time trying to find someone. Was not happy about my hair and honestly looked like I had done it my self.

My appointment was at 11:30. My friend and I arrived at 11:23 and we were told «you guys are really early your appointments are not until 11:30». Fine technically we were early I guess. The lady (Zena) that was supposed to do my hair did not get there until 12 noon. I was getting my hair done because I was in a wedding and the stylist was 30 minutes late. When I called a month in advance to make the appointment I specifically asked about prices. I did not need my hair washed, only curled. The lady on the phone told me it would be between $ 22-​$ 32 and that was fine. First of all Zena did not do what I asked her to do. I even showed her a picture. My hair did not look bad but it was not what I asked for. It only took her about 20 minutes to do my hair which was fine. When I went to pay the receptionist told me it would be $ 60. I asked her why so much? She said because Zena is a «master stylist» and curls are considered styling and styling is extra. No, I asked when I made the appoint how much would it be. I never asked for a «master stylist» especially one that showed up 30 minutes and late and did not do what I asked. I told her I was not paying $ 60! Had I known it was going to be that much I would have never made the appointment. The receptionist (who by the way had attitude) went and talked to Zena and she charged me $ 32. It was not a good experience at JC Penny Salon and I will not be back.

Wil does an amazing job! Highly recommended I always love my hair when he’s done and I always get compliments on the cut and color! Go to Wil he’ll take care of you

My appointment was at 1:00 o’clock with Laura Lopez… I arrived 5minutes early and the receptionist said that Laura was just finishing with her customer, I asked the receptionist to give me a call while I look around the store. 20 minutes after there was no call and I went back in the salon and they said to wait another 10 minutes… I got frustrated and I cancelled my appointment… I’m not too impressed being a first time customer and the receptionist was not friendly at all… she has an attitude, she should not be working there.

Wow the best salon experience from the receptionist to the stylist.
Love this salon!

I’m very sad. I was told Krysta is no longer at the salon. No explanation as to why. The only reason I was at JCP for my hair is because I followed Krysta there from another salon. Otherwise I would not have gone to such an outdated salon hat is over staffed and not relaxing. Good thing I found where Krysta is working so I can continue to get the care and love for my hair.

I am appalled by the absolutely UNACCEPTABLE treatment today when my friend and I were in the salon this afternoon!
We saw they had a sale on hair products going on so we decided to take a peak inside. I was trying to remember a product I’d tried in the past and because they all have different fragrances associated with them I picked up a bottle of the shampoo and took the lid off to smell it.
As I smelled it, an elderly man wearing makeup (a hairdresser) came up from the salon area and started YELLING at me: «DON’T PUT YOUR FINGER IN THE BOTTLE! DON’T!!!» You guys, I have 10 fingers. Fingers 1 – 5 on my left hand were gripping the bottle. Fingers 1 – 5 on my right hand were gripping the cap. All fingers accounted for.
I said firmly, «I’m smelling it, I’m NOT going to put my finger in it. This is SHAMPOO, why would I do that?!»
He then proceeds to argue with me: «I SAW YOU WITH YOUR FINGER, YOU WERE GOING TO PUT IT IN YOUR HAND!» Wtf, why would someone dump shampoo into their hand?! The tone he used was downright demeaning. I didn’t appreciate it.
I told him firmly, «NO, I DIDN’T! You didn’t see me stick my finger in ANYTHING! I was trying to SMELL IT!» At which point he walked away all flustered and another sales rep came over a minute later and asked if we were finding everything ok. Ha, right. Where can I find an apology for getting treated like I’m a punk?
A note to the hairdresser: First of all, tone it down. Don’t yell at me. Second, you didn’t see me stick my finger in anything. Don’t DARE accuse me of something I didn’t do. Third, if you have a problem with people SMELLING the hair products, a simple sign posted in clear view or a «hey, we don’t have anything available for testing, but if you like I can help you find something based on your needs.» The yelling is demeaning and unacceptable. No way to treat ANYONE who walks in there, ever.
Needless to say, my friend and I didn’t end up making a purchase because I’d rather give my business to a place where employees treat customers with RESPECT.

Let me start by saying I’ve visited this salon 3 times with 3 different stylists, just went for my 3^rd time today with MARINA! best experience by far, I was going for a cut/​black color I was blonde & went box dye burgundy after, naturally I have dark brown hair & Marina gave me the best advice to go a deep plum so that way i would still have color and not be boring black because I’m fun I like color. She’s the second person I’ve ever felt comfortable in the chair with and she will definitely be the last… I’m suuuuper picky about who touches my hair besides myself & after today I trust her completely because she gave me the best advice to obtain healthy hair. This master stylist isn’t about money she’s about making the client feel comfortable & unique! she’s also owned her own salon before which I find super touching because that just shows her passion for hair. She also introduced me to awesome product that she herself uses. I would recommend her to anyone & everyone! Dont be afraid to use a new stylist you can’t go wrong with Marina, you will be very pleased just like myself :) thank you Marina!

The salon it’s self is ok I guess but the ONLY reason I went here was because of Krysta!!! She is phenomenal!!! I have been going to here for about 4+ years and followed her here. But if you love Krysta’s work as much as I do then you DONT want to go here ANYMORE! She’s no longer here, she’s now at Studio 54 on Kearny Mesa Rd. So take my advise and leave this pit stop salon behind and head on over to Studio 54 so your hair will continue to love you and you will continue to obsess over your hair!!!

It never fails, every time I get a haircut from Will at the JCP Salon, I get so many compliments that my head is most likely to explode from an over-​inflated ego!
Will has some magic Edward Scissor hands. Lemmetellya!
Great price for an Excellent haircut every time.

Originally booked my appointment with Nancy but I had to reschedule for Laura and she did a wonderful job she listened to what u had to say and gave me honest advice with color and high lights and my haircut was amazing at the end product I came with so much issues with various colors now it’s cohesive and I’d recommend Laura to anyone will go to her again. Thanks Laura :)

Hello all, for those that are looking for Rabih… he has moved! Please see him at the Bella Tosca Day Spa & Salon @ the Town and Country Resort just a few minutes away from Fashion Valley mall. Please call him at 619.504.3885 for a fantastic 2015 look! I’ve been a loyal client of his since 2008 and he was an instrumental part of my 2012 wedding. Love Rabih!

Horrible. I went to get my eyebrows done because I had heard good things. They got me in within ten minutes which was great, but the lady who did my brows was incredibly rude. I don’t remember her name but she was blonde and foreign. She kept berating me about how bad my brows looked (um yeah, that’s why I’m getting them done — no need to be rude about it). She mentioned this about three different times.
She finally finished and I went to pay. I had been told previously it was $ 12, but I was charged $ 15. When I asked the lady ringing me up why she was charging me more, she explained that the person who did my brows was a «master waxer». No one informed me of this. I just wanted a basic wax. I wasn’t planning on spending almost $ 20 to just be humiliated. Never going back there again. The cashier was very rude to me also and wouldn’t agree to just charge me the $ 12. Horrible, horrible, horrible.

I’ve been going to Paul for cut and color for almost ten years and he does a fantastic job! I always get complimented on my highlights and cut. The only reason I don’t give them 5 stars is because of the gossiping when there is downtime. stylists will sit around and gossip loudly talking about other customers and whatever they did last night. I like to read when I’m getting my hair done and I really hate it when I have to listen to these extremely loud, and usually annoying conversations.

For the past 10 months, I have been going to the JC Penney Salon in Fashion Valley. I always book an appointment with Debbie P, who is the best stylist ever! In judging a stylist, it’s important to know that they will consistently do a great job, every single time that you see them. Debbie is that stylist — talented and professional every step of the way.
Debbie does a wonderful job listening to all of my requests, and guides me towards the right style/​color for me. She is never pushy and doesn’t try to talk me into something that I don’t want, like some stylists do! Debbie works with me, and as a team, we decide on what services I need.
Debbie does great highights/​lowlights, as well as cuts and color. I have always been extremely happy with her work! Plus, Debbie is a great conversationalist, so sitting in her chair is fun, too!
If you are looking for a new stylist, or salon, be sure to check out Debbie P. at the JC Penney Salon. You will receive great service at a reasonable price.

So, I was in the mood to wear my hair straightened for Thanksgiving. I’d been to JCP Day Spa/​Salon in months & years prior with exceptional work done. With my former stylist gone coupled w/​months of unsuccessful varied «at-home“care, it was beyond time to get ‘er done… I decided now would be the perfect time to «try» a newby! I booked my appointment, emphasizing I needed someone experienced in working with extremely textured hair.
My appointment date arrives, I’m a few minutes early. I’m greeted, the host staff updates my stylist of my arrival & I adjourn to the restroom. My stylist greets me & invites me to have a seat near her station. Within a reasonable wait period, I’m welcomed to her chair. Mariee worked her skillful magic. She was friendly, knowledgeable and thorough. I cannot compliment Mariee’s professionalism enough, either. Not only did she press/​curl/​trim & style my hair to perfection, she managed to teach a technique to another of the host staff and offer much needed advice on the overall health of my hair.
The only criticism I have is with the demeanor of young staff. Please be aware that you are representing the company at ALL times while «on the clock» — whether you’re «cool» with the stylists, other salon personnel or guests & clientele. An off comment about another client (within earshot of other clients) can make for awkward moments & potential lost revenue for your company. That being said, Mariee’s response was poised and smooth.
It is now 3 – 4 days later and I’m still receiving rave reviews… I will be back for more of Mariee’s magic.

Do not go to Zina… it took 3 hours for a partial highlight AND she ignored me for an hour to accept personal friends to «squeeze in». Because she had 3 other people in her chair, the product was left on my hair for too long and now it’s white…
If you want a good stylist at JCPenny, ask for Laura. She’s excellent.