Hallmark Asset Management

I’ve been working with Hallmark management as a vendor since 1995 and have always had the best experiences with them! The Managers that I’ve met at each of the different apartments, as well as the personnel (except for maybe one individual), has been truly wonderful.

I have been working w. Sydney Novell at Hallmark for over 10 years and know her to be professional, kind, caring and an excellent Property Manager!
Kathy

AVOID THEM LIKE THE PLAGUE.
As said before, I wish I could give them zero stars, but c’est la Unilocal.Its also unfortunate that many hapless renters and new condo owners don’t find out who their HOA/​property managment company is until its too late. Had I known how awful this company is to deal with, and how callous they are towards the people living in their properties, I would have never bought my condo in a building they manage. I can only hope that someone considering buying a unit in the GRIM AVE HOA building will think twice, because my experiences dealing with the HOA, and the corruption of the board/​president on it have been horrible and I’d love to spare someone.
Basically, if you have to deal with them you can expect to have your complaints go unaddressed, favoritism shown towards the people the HOA lady is friends with, and a lot of taxation without representation. I.E. you will pay HOA dues every month, and never get anything from it except nasty letters, and rules passed by the board which specifically target you. The situation is so bad there, I’m beginning legal proceedings, and plan to file complaints with the Better Buisness Bureau if necessary.

Horrible, horrible company! We rented from them for 4 years after our landlord died and the property was sold to Wilmer Cooks who uses Hallmark to manage the apartments. When we moved in, the apartment was in horrible condition. We took pictures and documented everything. When we moved out 4 YEARS LATER we were charged almost our entire deposit for damage that was there before we moved in. They would not accept the pictures and/​or documentation that we took and stopped returning phone calls. On top of that, Mr. Cooks never showed up to the inspection appointment, which we requested so that we could remedy any problems they would charge for, and called the next day to say he was sorry because he had to take his son somewhere and forgot. They also entered our apartment several times without any sort of notice, did not lock doors on the way out, and their staff is RUDE, RUDE, RUDE! We called several times for maintenance requests and were told that things like a leaking faucet, rattling exhaust fan, doors that don’t close all the way were minor problems that didn’t need to be fixed. I will NEVER rent from this slumlord again!

I wish I could give them no stars, but unfortunately Unilocal requires at least one.
My husband and I came out to San Diego on a house hunting trip as we were relocating the next month. We found Sydney’s ad on Craigslist and had out realtor contact her. Eventually we were able to get her first showing as soon as the tenants had moved out, Sunday morning before we had to catch a flight back home. The place was excellent (despite not having been cleaned yet, due to us seeing it so quickly). Sydney had us fill out two applications and told us we were second in line, because someone had filled out an application site unseen. We didn’t have our checks with us, so we ended up giving her cash for the application fees. (I feel stupid even writing this, we should have known better). She told us that as soon as she figured out whether the other application was going to get it, she’d let us know and send us back our money if needed.
Obviously, I never heard from her. Kept calling and leaving messages and asked her to at least have the professionalism to call us back and let us know we hadn’t gotten the place since we needed to make other arrangements. No call. Nothing. So unprofessional. So rude. I hope she had a nice dinner on our «application fee». I spent the next few weeks freaking out that she had stolen all of our information (bank account numbers, SSN, addresses, previous employers… everything!) and was going to bleed us dry. Now I’m stuck paying my bank monthly to watch my credit account because I have no idea if flakey, rude, unprofessional Sydney is going to strike when I least expect it.
Do NOT rent from these people.