Graceland Express Limousine

I have never been so annoyed by two companies at the same time. I thought I was getting a limo through Royalty Limousine and then a Graceland Express Limo arrives. Fine as long as I get to where we are going. But when the gentleman called me to confirm where we were going he was rude and and short with me over the phone. I had told Royalty limo that I wanted a limo for 12 people because a 10 person limo is way too small for 10 people so I got that. I had also been informed that 5 hours would be enough time for us to experience two wineries in Temecula from Pacific Beach. Only problem was that our driver had to do a u-​turn which took about an extra 10 – 15 minutes and all of the locals who i was with said our drive should not have taken as long as it did. Then when he told me we had to get going i explained to him that i had been mislead by how long it was going to take and he told me to talk to his boss at Royalty Limo. I called Royalty Limo and he explained to me that he never said that it was only going to take an hour and at least an hour and a half and insulted me by telling me how to use google maps. This isnt my first rodeo i dont need to know how to use google maps i am well aware. Then after all that two days go by and Royalty Limo keeps calling me asking me to take my tip down because it should of been for Graceland express. So you want your review here it is. Stop calling me asking me to write a review or a tip. Its annoying and the only thing it got you was a poor review.

This limo company is a small business transportation company, unlike Super Shuttle or Cloud 9. We have used their service several times and were very pleased with the cost, courtesy, driving ability and «chaffeur» entertainment,. Armando was extremely professional. I plan to use Graceland Express on future events.

VERY UPSET, was patient mother with birthday boy 13 and 7 young friends waiting for this limo ride for first time for some im sure. 15 minutes late, Called GEL limo and gentleman on phone was i guess to busy for his quote that was given via computer and also spoke with directly over telephone, told me was not near and unsure this event was happening. I dont understand 12 noon and cash, I guess he wasnt thrilled about his own quote, he should have said it needs to be higher and that would have been fine. YOU DONT LEAVE PEOPLE STRANDED FOR SPECIAL OCCASIONS!!!

Graceland was fantastic! Armando took four of us from San Diego to Los Angeles round trip. Our trip ended up lasting 17 hours so we spent alot of time with Armando and can’t say enough about him. He was very fun, yet reliable and professional. The limo was great, we had the WAVE. It was clean, well stocked and comfortable. Armando was easy to access via cell phone, flexible and drove very safe! The price was extremely fair and we would not hesitate to use him again and again!!!

Very reliable, nice vehicles and very reasonable. Armando is straight forward and easy to deal with. I’ve used Graceland twice and wouldn’t hesitate to use them again.

So Armando was a really nice guy to work with, he was helpful, pulled a lot of weight, and didn’t try to jack the prices in anyway. For being so last minute, we got exactly what we wanted, a white cadillac escalade limousine with the whole shebang for a really decent price. Also, OUR DRIVER DRESSED AS ELVIS! The inside of the limo was not ghetto at all, and the driver was so friendly it really made the night that much funner. The driver was on time, explained everything, and Armando even called to confirm everything was good to go. However, I would not trust these people with weddings, just because well, it’s based off elvis…