Golden Hill Property Management

These people went above and beyond to help me find a place to live. They are very busy and get a ton of phone calls, so sometimes you have to call them a couple of times, but other than that, they are sweet, honest people. They were up front with the issues the places have, and were just as excited as I was when I found a place. I really don’t understand why there are so many poor reviews. They helped me find a home and my credit is less than perfect. They are lovely ladies and they are very sweet, even when they are so busy.

I’ve never rented from Golden Hill Property Management. This review is based solely off of a visit that I paid to an apartment that I was interested in.
First of all, the representative showed up late to the open house time. As she walked towards my roommate and I, we greeted her and introduced ourselves. She smirked (yes, smirked) and walked right past us without saying a word. She didn’t even apologize for being late. Rude.
As we were looking through the rooms she was following us a little too closely. I understand if a rep follows you so they can answer any questions that arise, but she was seriously watching us like a hawk, as if we were about to break something. She was barely answering the questions that we did have and other than that she didn’t try to make us feel welcome or even bring up highlights/​features/​selling points. Needless to say it was very uncomfortable.
As we were about to leave, she handed us an application and made it very clear that the form HAD to be in within 24 hours of the viewing or else we wouldn’t be considered. How in the world would she know who we were? I doubt she remembered our names, seeing as how she initially blew right past us and she certainly didn’t write anything down while were were there. By then, others had arrived, so it’s not like we were the only ones interested in the house. This interaction seemed very shady, and now I’m certain she just wanted to run our credit check so she could collect the fee.
The house was beautiful and it’s a shame that the rep was such a nightmare.

My boyfriend and I moved into one of their complexes last March. We were happy moving in and we were told during our lease signing that there was more maintenance to get done and that they would schedule ASAP.
Our unit is within a small complex — about 10 units — with other businesses nearby including a Starbucks at the corner. We can also get to South Park by foot in less than 10 minutes. One of the reasons why we picked to move in this area.
The reason they’re getting 2 stars from me is for the repairs that still await to be done. The kitchen sink only releases hot water so I have to fill the sink with water and wait to cool down before doing dishes and it’s very difficult if I need cold water. We’ve told them more than once either by phone or email about the kitchen faucet but they still have not scheduled anything for it. They scheduled other maintenance, though. I don’t know if I want to keep burning my hands with hot water, I can tell you that.

THESE PEOPLE ARE EXTREMELY UNPROFESSIONAL, RUDE, AND DISORGANIZED.
They have violated my rights as a tenant. They do not abide by the California State laws for tenants and landlords. DO NOT RENT FROM THESE HORRIBLE PEOPLE!!!
I would give them «0» stars, but that is not an option, so a «1» will have to suffice.
1. When I went to view the property, Isabel showed up late and was talking on the phone when she arrived. She couldn’t find the correct key to open the property until digging around. 15 minutes later after she had already showed up 15 minutes late, she finally found the key. She did not greet me when she finally did show up nor did she apologize for being on the phone or that she was late. UNPROFESSIONAL.
2. When I went to go sign the lease, I had scheduled a specific time to meet with them as I had to go to work in the afternoon. The staff person that was working with me didn’t even meet with me until 30 minutes later because she kept answering phone calls continuously. (Mind you, there were several other staff in the office that could have answered the calls). During the signing of the lease, the person continued to answer phone calls while interrupting my appointment with them. Needless to say, I was late to work. 15 minutes of paperwork ended up being over 2 hours! That is absolutely absurd. RUDE.
3. The company would call me to schedule a time for the maintenance men to come over and fix various issues in the house. They would never show up at the specific time or would come on the wrong day. DISORGANIZED.
Finally, I have moved out of the property. It has been over a month since I have moved and I have still yet to receive my deposit. I left the house in pristine condition and they must have thought so as well because someone moved into the property within days of me moving out. Please be aware of your rights as a tenant in the state of California as any landlord is required to return your deposit (full or the amount after deductions) within 21 days. There is no reason why it should take more than the allotted 21 days and as a property management company, they should most definitely know and understand the laws of tenants and landlords.
I hope that you find this review somewhat helpful on your journey to rent a place in the San Diego area. Please take my review and advice and do not rent from this awful company. I will be reporting them to California Consumer Affairs and the Better Business Bureau as they do not abide by California State law.